HSBC customer services and their CS really needs to buck up their services.
I applied for HSBC Amanah in early Feb and they never informed me via email or call that my application has been approved.
I only found out that I have an HSBC Visa waiting for my acceptance through my erd party credit report search.
When I called back the CC application officer, I was told that my application was approved mid Feb and the card has been mailed to me.
He then transferred me to their CS and lol and behold, they sent it to my previous address in Singapore as 15 years ago I had an HSBC card when I was living in SG which I had already cancelled in the early 2000. They hp no in their record also shown my SG address although the CC application officer has no problem calling my hp or office line as in my application form.
For my new application, I even submitted a utility bill with my KL address and with Malaysian hp no. but seems like they never bother to key-in my address as in my application form.
When he said he will reissue a new card but it can only be deliverd to a nearby HSBC branch and ask me to personally collect the card, I was like WTH. If I don’t have time to collect the card, I’ll just tell them to shove it

Wants to know too.
When I collected my card at HSBC Amanah Ampang Point last month, the staff told me if I swipe RM1500 within 30 or 60 days (can't remember), I'm eligible for RM250 cashback

Same here.
I'll rcv the SMS, with the amount, min. amount due and due date.
Once I've made payment, they'll send me another sms acknowledging that payment has been made.

Pity that they never email the monthly statement.
Have to login and download the statement

Even though your CCRIS is perfect, if you have no credit record/history, i.e. no hire-purchase loan, home loan, other CC etc, the approval is not straight forward.
As other poster suggested, try applying CC from the bank where you salary is credited

Just for reading
Blog on HSBC Amanah

Indeed.
I only swipe this card once or twice per month, just to entitle for the AF waiver

When I collected my HSBC Amanah Visa from their Ampang Point branch early this year, the CS also told me that I need to swipe the card at least once a month to get the AF waiver

That was what also informed by the CS.
No minimum amount required, so normally I just used for McD drive-thru once or twice a month

First year is waived, for subsequent years AF is waives if use at least 1x per month (min 12x per year)

I was informed by the CS that need to swipe at least once a month for the AF waiver.
I have both the HSBC Amanah Platinum and HSBC Signature with different CL, so thinking of cancelling my Amanah and ask them if possible to transfer the CL from the Amanah to the Signature

It’s like Poslaju but no signature required, so the postman will just drop it into the mailbox

Let us know the outcome.
My VS also kena SST few days ago

Nope,
Have to download the e-statement manually.
They only send sms which states statement balance, min amount due and due date

That's very weird indeed.
For my other CC from different banks, no problem receiving the e-statement via email and still be able to download form the internet banking.

On my HSBC, only SMS notification and have to manually download from internet banking

Their general line waiting time and CS really
Previously I spoke to the CS to cancel my Amanah and transfer the CL to my VS as I told him I want to save the RM25 goverment charge per card for a rarely used card.
He said he would do that for me as it shouldn't be a problem and can be done over the phone.

5 working days later when I inquired the status, their CS told me that the Amanah already being cancelled but there was no instruction in the system to transfer the CL to the VS
The CS told me as the Amanah a/c was already closed, there's not much that they can do and ask me to submit income documents to increase my CL instead

This post has been edited by widget: Dec 4 2018, 10:03 AM

Actually the Rm25 in my post refers to the government tax per card imposed from this year.
As the Amanah yearly renewal is next Feb, I cancelled earlier to avaoid paying this

By default they send to your mailing address.
For my case, they sent to my previous home address, so I called them and told them the card is missing and manage to collect a new card from the branch

My MBB is 5 years while my HSBC is 4 years

Contact their CS but be prepared to be put on hold for 10 minutes or so.
Normally they can check the promo that you are eligible from your CC number

Cancel the Amanah card and ask the CS to transfer the CL to your VS.
But make sure you ask for the CS name and the reference number of your request