its for this HSBC CashSweep promo ended 31 May. (Mar to May 2023)
The campaign ended 31 May, supposedly according to T&C, must get CB by 31 Aug.
But HSBC did not give any CB at all even after September.

Hence i written an official complaint to HSBC complaints team and BNM, after their investigation,
initially was told that the cb is depleted during my spend, but i did not accept it, as i do the transaction within few secs at the 1st day of the week for the campaign.
So i ask them to recheck, after few weeks, they realized its their marketing error where
Tng transactions is not being counted for the campaign, so they will credit back RM100 to me.

Probably they also do for all other users with missing CB too.

Refer my previous post below



This post has been edited by sjz: Oct 15 2023, 12:22 PM

yup. they can drag as long as they like but once they pass the final date to credit cb as per their own T&C, they are done.

overall experience with them is bad.

unlike PBB, which is so far the best,
usually will automatically credit the CB around 1 month+ after end of each month for their campaign

This post has been edited by sjz: Oct 16 2023, 11:20 AM

don't bother to do it.
read my previous post on their so called campaign.

instead try PBB campaign if u gt PBB cc .

you need to complaint to their complaints team + cc to BNM.
only they will investigate for months and eventually give the CB that supposedly to give you automatically.

check my previous post.
managed to get RM100 after complaints

This post has been edited by sjz: Oct 27 2023, 10:51 AM

for my case,

i only managed to get CB after escalate to their cust resolution team + report to BNM,
whole process of complaining waited for few mths.

eventually,
they acknowledge their mistake of our Team did not take your top up as eligible transactions. This explains why the Cashback was not credited to your card account. We sincerely apologise for the inadvertence and any inconvenience this matter had caused you. Rest assured I have personally highlighted to the Team concerned and measures are in place to prevent recurrence.
In this instance, we hereby confirm you are entitled to receive Cashback, We will be crediting the Cashback to your Card no later than....



eventually got RM100 cash back

This post has been edited by sjz: Dec 13 2023, 11:41 AM

yes. the cust resolution initially giv the 1st come 1st serve and fully redeem standard reply.

i tell them it is impossible to be fully redeem as i done the transaction exactly few secs after 12.00.00am at the 1st day of their campaign week.

so i tell them to check thoroughly on the listing to confirm whether is it really fully redeemed at the first few secs at the 1st day of their campaign week and reply me on their final outcome, or is it due to an error where they should resolve it soonest possible and giv me the missing cb.

if the i did not agree to their final outcome, i shall revert to BNM for investigation.

giv them some hints that if they fail to settle this, i will report till BNM step in investigate their campaign mechanism legitimacy

This post has been edited by sjz: Dec 14 2023, 12:11 PM

do you know how to read T&C???

Cash Back will be credited to Eligible Cardmember’s Eligible Credit Card
account within FOUR (4) to EIGHT (8) weeks after the end of each subsequent
month and upon fulfilment of all Terms and Conditions listed and shall be
reflected in the Eligible Cardmember’s Eligible Credit Card statement, itemised
under “PB Visa Signature 8% Cash Back – Month 1 to Month 6”.


. Pulangan Tunai akan dikreditkan dalam Akaun Ahli Kad yang Layak dalam
tempoh EMPAT (4) sehingga LAPAN (8) minggu selepas setiap akhir bulan
yang berikutnya dan apabila kesemua Terma dan Syarat yang dipatuhi dan akan
ditunjukkan dalam penyata Akaun Ahli Kad yang Layak, diperincikan di bawah
“PB Visa Signature 8% Cash Back – Month 1 to Month 6”.


1st Nov trx mean 28 Feb only you complaint la if no receive.
1st Dec, you need to wait till 31 Mar.


For HSBC, they don't even follow their own T&C, i only lodge a complaint when i did not receive CB AFTER the maximum period stated in their T&C.

This post has been edited by sjz: Dec 17 2023, 09:25 AM

SST charged,
called in CS for rebate.
phone answer by cs immediately.

told to swipe 3x any trx online or offline and they will giv rebate to offset SST.

easier.
but some bank are known to not fulfilling their campaign cb..

until you lodge an official complaint to authorities, only they reluctantly fulfilled it

This post has been edited by sjz: Jan 9 2024, 04:59 PM

i managed to get full cb after complaining to the cust resolution + BNM after their investigation for 2 months

nope.
my campaign is Cash Sweep Promo runs from 1 Mar 2023 to 31 May 2023.
my spend on March 2023.
waited till 31 Aug as per T&C 12 weeks max.

still not received, so i shoot to cust resolution & BNM.

initially they still want to tell you its 1st come 1st serve bla bla.

i told them impossible as i do targeted spending 12.00am on 1st day of campaign week.

don't tell me its full by that time. (as unlike RHB, this campaign hav way more quota)

in October only gotten cb back.

so yeah, a full 7 months for cb + efforts writing stories to complaint to cust resolution & BNM

This post has been edited by sjz: Jan 10 2024, 08:57 AM

the only good thing for this go called Live+ is
existing card holder can get RM150 acquisition cb.

deduct RM25 SST, still net cb RM125 provided you fulfilled the spending criteria

This post has been edited by sjz: Jun 26 2024, 04:08 PM

Complaints Unit
Department Name: CVM-Customer Experience & Relations
Contact: Customer Relations Team
Address: Level 30 Menara IQ, Persiaran TRX, 55188 Tun Razak Exchange, Kuala Lumpur
Telephone: +603 2075 6235
Facsimile: +603 8894 2811
Email: complaints@hsbc.com.my


cn drop an official email to them seeking for full resolution.

and tell them to reply their outcome to us officially.

if the outcome not to our satisfaction, use their email reply & escalate to BNM.

This post has been edited by sjz: Jul 10 2024, 12:12 PM

so far this team is quite efficient.

got once i got some missing campaign cashback, i email them to complaint officially.

they really did a thorough investigation and found out the problem.
they did admit mistake made by another team.
eventually i gotten RM50 missing campaign cashback.

This post has been edited by sjz: Jul 10 2024, 04:46 PM

they offer me RM50 instead with condition to perform 3 trx

probably depending on usage.
the card i got RM50 rebate, monthly usage >RM3k

all these while they are like this.
that's why i never bothered to join their cashback campaign at all.
never gotten any cashback.

got once i am frustrated and report to their cust resolution team, after a while they only check and credit back the missing cash back to me and say they accidentally excluded my transaction for cash back, they stating they had fixed their so called system for cashback.

after that i decide to giv a 2nd try, and never receive any cash back again.

unlike Public bank, so far they r the best, you really can get cashback when you join their cb campaign based on the t&c.

This post has been edited by sjz: Nov 21 2024, 10:51 AM

Gotten a SMS informing me some scam transaction from Saudi Arab.
amount 1800 SAR.
immediately I login HSBC apps to block my card and call HSBC report, lodge dispute and send replacement card.

but shocked to see HSBC never block suspicious transaction like this.
usually other banks will block it 1st and ask us to confirm with CS.

Cs giv reason their bank is so called international bank, so they usually won't block international trx.

This post has been edited by sjz: Dec 3 2024, 12:37 PM

no need to pay and no need any police report.
just raise a dispute to the bank


yes. i whack their CS, seem like an oversight of their fraud trx prevention team.
if other bank, usually their system will flag these unusual trx and block it.

This post has been edited by sjz: Dec 4 2024, 06:49 PM

check closely if the transaction is posted,
HSBC requiring us to go their website and search for dispute form and submit it ourselves.
after that need to wait for them to investigate for 14 days

that's the reason i found their fraud prevention is not there, creating lots of inconvenience to us.