11SEP and 11 Oct.

HSBC really funny.

Their system 'cancelled' my application when I checked back late Dec.

Last week, suddenly I got SMS that my HSBC card application has been approved.

Luckily still have the same RM800 Shopee voucher promo

They extend the promo till nov if i not mistaken.

no. they added the quota la. so if monthly capping is finished, then those subsequent spent wont get cashback in that month.

https://www.hsbc.com.my/content/dam/hsbc/my...tc-aug-2021.pdf

my spending is on 11may & 11 june.

btw it's not utilities. it's groceries & dining.

perhaps we both join different campaign. i only get sms on the dining & groceries.

didnt receive any on groceries and utilities.

damn could have won rm480 if register both...

Hi, wanna ask for HSBC SST waiver, must call to cs to request? I am not in Malaysia, call rate quite expensive. They also not allow to waive the charges even though i tried to send the request via email and live chat.

I managed to do it last week via chat, asked for SST rebate.

Easy for me but the rebate can take 4 months to credit to you. 

It is online form request, but i received the email bounced back that this type of request is not working anymore. Anyway, issue resolved via live chat.

tried, total waiting time more than 3 hours only someone pick up the call, while i waiting i log in web browser use the live chat function solved within 5 min.

Send them an email and most likely they will call you back on the same day
I sent them a very nasty email complaining that their customer service is almost non-existence and I will complaint to BNM if no one call me back. 
The chat service on HSBC app is also a piece of sh*t  as the virtual CS is totally useless. Last time I had to wait for almost 10 minutes before a human respond to my query on their chat service
Your chance of striking a 4D winning number is greater than of their SC picking-up your call 

But their sales agent always bombard you with offer for cash advanced, personal loan, etc
HSBC should have prioritize their CS instead of their sales instead 

please dont subscribe to this lousy bank credit card
I have a HSBC credit card
received unauthorised transaction sms
immediately called customer service
waited 30 minutes, no answer
called again, waited another 30 minutes, no answer too

called second day, already waited almost 30 minutes again no answer, only listening to stupid recorded message

now I dont know what to do, on one hand my card had unauthorised transaction, means fraud transaction, afraid they will try and continue till credit limit burst, but at the other hand, the bank is not able to help me.

if the service is so poor, better close the credit card department, no need to find any new customers.

Totally agreed with you all..... this bank's cs hotline is the worst among all the banks in this country.

thanks for your advice, tried using the chat function. no use as well, it directs me to call customer service and end the chat straight away.

Is HSBC avoiding customer's call to have a good day or something? Never had to call another bank for over one hour and still no one picks up...

Their service getting worst. Time to cancel their credit card.

Huh removed email function too? Thought of use email to inform them to cancel my credit cards next month.

T&C stated valid from 3Nov:

Today no luck rebate sst for 2 account after chat

I've tried twice via chat. No luck. I've got several installment plans on my cards too, so heavy use not necessarily a thing.

But I rather just pay the 2x SST than the RM500+ combined annual fee, so can't complain so much...

Just stump it until the option to chat with live agent pops up...?