QUOTE(bbgoat @ Apr 1 2015, 12:01 PM)
Ya, I got interest for 25/3 and 1/4 FD due's. But my 19/3 one still not in yet. The RM is supposed to get back to me. He told me last week that the BM has approved the interest crediting.
So if that is true, that means for FD placed before 19/9/2014, need special approval to get the interest. SCB RM over-worked, only 5 in Penang main branch (CB has 15 or so, OCBC 10 to 15 RM's) !
Not only SCB Bonus Saving promo is confusing; now SCB FD promo is also confusing..
QUOTE(bbgoat @ Apr 1 2015, 12:01 PM)
Wa, your are chasing them all right up the chain of command !

You suggested me to complain ma..
So I prepare first lah..
QUOTE(bbgoat @ Apr 1 2015, 12:12 PM)
Just received reply from SCB leng chai.
He said cannot manually credit in the interest. Their IT system will do it again if manually key in the interest. That is his reply. I tend to agree with what you said earlier. That those that place the FD earlier on 19/9/2014 will only get it later. The RM is blur blur on this issue.
I think I will just let this one go. Disappointed with SCB. That is part of the reason why I stopped putting more eggs there, though their rate is damn irresistible.
For @Human Nature, due to his "reputation" in SCB, they credited the interest for him. Hehe, just guessing only.

I received a sms from the Operation Manager (previously interpreted mistakenly as Service Manager) this morning, he said he is working with HQ to chase back the interest and credit it
back to my Justone saving account by this week.
Hopefully can get the interest within this week..
Let's see what will happen lah..
QUOTE(Human Nature @ Apr 1 2015, 12:19 PM)
Yes, i received them but credited manually. The cut off date thing may be correct. Both person who handled my case did not mention about it so maybe your info is the latest one. However, they need to show where in their terms. Even the bank told me the interest will be credited. This SCB really make things complicated for themselves.
I tried to contact the Service Relationship Manager this morning who gave me this latest info yesterday, but her direct line could not be reached, I think she gave me a wrong phone number; then I called to SCB Help-Line to request this Service Relationship Manager to call me back, because I want to get the T&C from her. But until now, no phone call from her yet.
By the way, I want to know if SCB conventional 4.5% for 15 months is still available or not?
I am hoping that maybe SCB extends this conventional FD promo just like what Islamic does.
But the only way to find out this answer is to drive to the branch to ask the SCB staff..

Stupid or not..?
Is Call centre efficient or not? I doubt it..
For UOB, I can call to one their branches to find out the latest FD promo right away...
This post has been edited by BoomChaCha: Apr 1 2015, 12:42 PM