Hi Guys/Gals,
Last month I bought the Lenovo Y50-70 UHD and it an amazing machine I ever used but after using it for about a month, I did not notice the bottom of the machine when I took it from the shop that a crack has been developed around the hinges and the side.



I did not drop it or something like that as I always keep it in the bag when not in used as with any IT product that I owned, I treat them like babies

So I took the laptop back to Lenovo service centre and they send it back to HQ and what they mention in their email shocked me.

WHAT?? I paid so much for a laptop FYI RM5.3K + RM199 for the extended warranty and something like this is not covered even damage that I did not occur. It's not a cheap laptop and I expected better customer service, haiz

So fine, if that's the case, I ask them to quote me the price to fix the issue and be done with it and guess what, take a look at the pic below.....


as you can imagine, what is this made of GOLD?? no way I'm going to pay that so I took my laptop back and continue using it.

now I want your opinion guys, what should I do, I afraid of that crack might get worst over time.

quite pity you! did you carry your y50 around? if not you can find a desk and use it as a desktop, dun close and open lid so frequently so it will no go worst. after warranty you may find spare part online and change it yourselves, at that time i think the cost will lower than now ba.

i heard that long ago changing the laptop plastic casing is free for acer, and it doesnt have to be broken, it can be changed due to dirty, old, etc. but have to wait for stock availability due to so many laptop models around.

try to report it to lenovo official public forum and email it to lenovo international HQ and see what they reply.

Wow how sad, last time my HP laptop dropped on the floor and dented one side of the LCD cover send it for warranty as HP logo wont light up anymore and the replaced the whole LCD cover for me along

I suppose that explains why Lenovo is the most profitable pc manufacturer....

wow, some ppl told me Y series are good quality compare to other series.
if Y like this, i wonder how others will be.

ya just bought lemon unit.

The previous Y series are good, like Y410P, Y510P

the new Y50 series are not

ya, damn disappointed with them, thinking of going thru consumer tribunal to resolve this issue since they don't want to do it quietly.

u r lucky d, my friend bought lenova with faulty keyboard in first day, lenova refuse for 1 to 1 exchange, warranty ? lenova ask buyer go home and wait for their response (after 2 month and weekly call back to lenova), there still nothing from lenova ......

My personal experience with lenova, call + visit them for warranty, samething happen, they ask us to wait (6 month old device)...... keep calling them, same response .............
than they call me 7 month later and told me : sir we can't repair your device cause your device is over warranty period ...

Wah, like that also can ar, damn, now im motivated to go look for solution, this is my last laptop from them already

wow bro... that price to fix a Y50 is epic feel bad for you... after spending so much for a laptop and this is what you get

ya, epic fail by Lenovo, spend so much but quality tak de

Cramming so much feture and performance at the price they are selling, something gotta give. Simple engineering really, the bigger they are the trickier the engineering for the casing. Lenove have spent so much on them innards there is not that much leftover to make a better casing. Reason why business grade laptops are a lot more expensive than consumer grades where more resources are directed towards protecting the system inside. With business grade machines you will just get so so performance but you will get lots of years out of them. Them higher grades Dell Precision cost a bomb.

erm.. Where do you stay? TBH, i think this case is more likely a reseller case rather than Lenovo's problem

is not reseller issue ... i went to lenova office in Penang and this is their response (i never go back reseller)...
worst, when they finally call up, they said they will highlight the issue back to CHina lenova, wondering wtf malaysia do ? why after sales, warranty and customer services need to highlight to manufacturer but not local ......
basically they just playing taichi

This post has been edited by SonnyCooL: Dec 2 2014, 01:33 AM

push here, push there, in the end they did not even resolve the issue for the customer

this is odd. Normally lenovo wouldn't say REVER TO CHINA LENOVO. NOT possible

just checked. I know the reason already. GLOBALTS. what a joke ASP

they just pushing their responsibility away ..... i do ask them about "refer back to china Lenova", what malaysia Lenova position in malaysia, sell and collect profit ?
when my phone die, i don't mind give lenova second try, but after their PR Official call up, i stop it here .... no more lenova and i will help them to promote ..

Reason i stop Lenova.
1. Poor Warranty system.
2. Poor Customer Service.
3. Poor After Sales service.
4. Worst PR Official. (If the company PR sux, that company is hopeless d)
They have brainless PR official ..... sorry for hard word.

I agree to your reasons, they are really putting their customer a side and only think of profits. oh well, their lost...