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 Lenovo Y50-70, Issue With Build Quality

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SonnyCooL
post Nov 27 2014, 09:26 AM

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QUOTE(PCExpert94 @ Nov 23 2014, 06:18 PM)
Hi Guys/Gals,
Last month I bought the Lenovo Y50-70 UHD and it an amazing machine I ever used but after using it for about a month, I did not notice the bottom of the machine when I took it from the shop that a crack has been developed around the hinges and the side.

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I did not drop it or something like that as I always keep it in the bag when not in used as with any IT product that I owned, I treat them like babies  tongue.gif  tongue.gif

So I took the laptop back to Lenovo service centre and they send it back to HQ and what they mention in their email shocked me.
WHAT?? I paid so much for a laptop FYI RM5.3K + RM199 for the extended warranty and something like this is not covered even damage that I did not occur. It's not a cheap laptop and I expected better customer service, haiz  cry.gif

So fine, if that's the case, I ask them to quote me the price to fix the issue and be done with it and guess what, take a look at the pic below.....

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as you can imagine, what is this made of GOLD?? no way I'm going to pay that so I took my laptop back and continue using it.

now I want your opinion guys, what should I do, I afraid of that crack might get worst over time.
*
u r lucky d, my friend bought lenova with faulty keyboard in first day, lenova refuse for 1 to 1 exchange, warranty ? lenova ask buyer go home and wait for their response (after 2 month and weekly call back to lenova), there still nothing from lenova ......

My personal experience with lenova, call + visit them for warranty, samething happen, they ask us to wait (6 month old device)...... keep calling them, same response .............
than they call me 7 month later and told me : sir we can't repair your device cause your device is over warranty period ...
SonnyCooL
post Dec 2 2014, 01:27 AM

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QUOTE(storm88 @ Dec 2 2014, 12:34 AM)
erm.. Where do you stay? TBH, i think this case is more likely a reseller case rather than Lenovo's problem
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is not reseller issue ... i went to lenova office in Penang and this is their response (i never go back reseller)...
worst, when they finally call up, they said they will highlight the issue back to CHina lenova, wondering wtf malaysia do ? why after sales, warranty and customer services need to highlight to manufacturer but not local ......
basically they just playing taichi

This post has been edited by SonnyCooL: Dec 2 2014, 01:33 AM
SonnyCooL
post Dec 2 2014, 10:19 AM

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From: www.bitching.asia


QUOTE(storm88 @ Dec 2 2014, 10:03 AM)
this is odd. Normally lenovo wouldn't say REVER TO CHINA LENOVO. NOT possible

just checked. I know the reason already. GLOBALTS. what a joke ASP shakehead.gif
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they just pushing their responsibility away ..... i do ask them about "refer back to china Lenova", what malaysia Lenova position in malaysia, sell and collect profit ?
when my phone die, i don't mind give lenova second try, but after their PR Official call up, i stop it here .... no more lenova and i will help them to promote ..

Reason i stop Lenova.
1. Poor Warranty system.
2. Poor Customer Service.
3. Poor After Sales service.
4. Worst PR Official. (If the company PR sux, that company is hopeless d)
They have brainless PR official ..... sorry for hard word.

 

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