Hi, i intend to buy red rhino security door , how your red rhino security door ?? Tq.

are you facing the same issues bro? I have complained to them twice. They came with two different installers (different from my original installer who have installed my doors) to repair when I have complained to them on the jammed shaft issues, my second door are unable to open as the shaft were stuck inside the hole. They want to charge me for future repairs after my one year warranty end. This is obviously a design failure, whereby the hole of the door frame have obstructed the inner hole and the shaft are unable to go in and go out smoothly.

recently i have visit Top, New Edge and Stuffgart. find the Stuffgart workmanship quality is better due to they use 1 piece of metal instead of joint to have better appearance and claim better strength. price wise is about the same between this 3.

im in the midst of searching sfaety door and your unfortunate event make me think twice about new edge brand. maybe will go search other brand like THC and others

This post has been edited by monodevil: Aug 16 2019, 01:01 AM

THC and top/red rhino should be fine. New age is a big no no to me albeit cheaper.

Personally felt new age's door on display is poor in workmanship and material wise.

Took red rhino in the end and so far so good.

Anyone have comment on top security door? It's cheap, but how about the quality?

Any idea about top?
I'm choosing either top, new edge or Om security.
Anyone have experience regarding om?

I am a customer of New Edge Door Puchong branch.
I feel cheated after receiving your door as advertised as 3 feet (36inch) x 7 feet but after installation door size is only 27 inch wide. It’s less by 9 inch which is a lot of shortage in size.

The Puchong salesgirl argued that the door should be measured frame to frame, which makes no sense at all because customers are aware of buying a door which is ‘3 feet door’ not 3 feet frame.
Even then frame to frame is 31 inch. (Short of 5 inch) 😂

Then why advertise as 3x7 door to cheat customers when the door is only 27inch (not even 2.5 feet/30inch). Where is the 9 inches ??

It is like buying a L size shirt and receiving S size. I have reasoned with the salesperson in Puchong showroom but obviously she can’t do much as it is clearly a misleading size advertisement, intentionally or unintentionally I am not sure. But as far as I know this issue can be brought up to Consumer Tribunal because they are not admitting this fault and refuse to replace the door.

I wish to highlight this to all customers so they don’t get cheated and request New Edge to change my door to an exact 3x7 feet door (not frame).

when i inquired the size, the sales person did informed me that it is from frame to frame... but not from new age, it's other brand.

and sorry for your unfortunate experience.

you didn't personally go to the showroom and try it first?

This post has been edited by wailing81: Mar 18 2020, 01:42 PM

Salesperson didn’t inform the actual size will be a 2.5 feet door.
She just sell as 3 ft x 7ft. Even she argued like what you said it’s frame-to-frame. The problem is she fail to realize frame to frame measurement is only 32 inch. Short of 4 inch.

This makes the actual door size is 27 inch. Not even 2.5 feet (30 inch). They should have sold/advertise/promote the door as 2.5 feet x 7 feet. Not “ 3 x 7 “ to mislead or confuse customers.

Bulgary Case of New Edge Safety Door

Omg this is real bad news for all security door owners. Especially New Edge owners

anyone tried OM security doors? heard better than new edge and top.

cannot blame new edge also. this stainless steel rods can be bent easily. good to take the laser cut steel. that one wont me easy to break. need to cut.
stainless steel looks nice but not durable.