I am a customer of New Edge Door Puchong branch.
I feel cheated after receiving your door as advertised as 3 feet (36inch) x 7 feet but after installation door size is only 27 inch wide. It’s less by 9 inch which is a lot of shortage in size.

The Puchong salesgirl argued that the door should be measured frame to frame, which makes no sense at all because customers are aware of buying a door which is ‘3 feet door’ not 3 feet frame.
Even then frame to frame is 31 inch. (Short of 5 inch) 😂

Then why advertise as 3x7 door to cheat customers when the door is only 27inch (not even 2.5 feet/30inch). Where is the 9 inches ??

It is like buying a L size shirt and receiving S size. I have reasoned with the salesperson in Puchong showroom but obviously she can’t do much as it is clearly a misleading size advertisement, intentionally or unintentionally I am not sure. But as far as I know this issue can be brought up to Consumer Tribunal because they are not admitting this fault and refuse to replace the door.

I wish to highlight this to all customers so they don’t get cheated and request New Edge to change my door to an exact 3x7 feet door (not frame).

Salesperson didn’t inform the actual size will be a 2.5 feet door.
She just sell as 3 ft x 7ft. Even she argued like what you said it’s frame-to-frame. The problem is she fail to realize frame to frame measurement is only 32 inch. Short of 4 inch.

This makes the actual door size is 27 inch. Not even 2.5 feet (30 inch). They should have sold/advertise/promote the door as 2.5 feet x 7 feet. Not “ 3 x 7 “ to mislead or confuse customers.

Omg this is real bad news for all security door owners. Especially New Edge owners