I need to get a new security door for my family house. It is 6 ft x 7 ft.
I heard bad things about Top Security after sales service and also not so good abt New Age
Can anybody help?

FYI Top Security is having a warehouse sales. Saw a banner hanging outside their factory.

NewAge Doors warranty service is lousy. Take a long time for them to come to fix the problem. Sumore scratches on door handles back and front!

Rather than chasing for brand that also source from other places, why not visit and smore shops?

Today I found out from our family contractor who has been doing all our own homes to not buy from New Age. He said Top Security is better.







OK



I like to hear from others who installed similar doors and their after sales experience and not just showroom samples.

Internet views can't be trusted most of the time. As said, you have to do more survey. In Malaysia there's more brands beside the 2 brands you mentioned. Why want to keep the view so narrow?

Neither.

I chose Shinjin. Their factory in Puchong

I like the salesman at New Edge Ssafety Door. They gave me a good price because i enquire many times already. haha.

I still surveying if i want all my doors to buy from New Edge Safety Door, but very likely I will get from them la.

This is where i found them.
https://www.facebook.com/New-edge-safety-do...101/?fref=photo

I installed with top security during fair. it was okay but quality is so so. I would say all price ranges between 1400-1800 is similar quality. Add some security features but i don't think it prevents 100% from thievery. But if you have budget, can try look for Janus Security Door. It's 3-5k depends on size, but its much solid. Pouching they have a outlet there. Just google online will get the address.

I booked 2 doors from Janus but need to cancel 1 because cannot fit on 1 of the door.

If not mistaken retail around rm4k+ and i got it at rm3xxx only including gst.

If anybody interested do let me know and i can ask Janus person if able to transfer..

If you like the clanging sound of metal on metal then go for it. I still prefer solid wood doors. Security doors are good but like any doors, it's just a matter of time if the robbers want to enter through the door or they choose other methods of breaking in, either through windows or ceiling.

Get the local brand, as they use more metal in their products, but the designs a bit old fashioned.

I plan to replace the back grill with safety door as well.. so that I can remove the kitchen door..
How expensive is Janus brand compared to newedge/top?
Janus design is also totally different from newedge/top..

I purchased Top Security door 3.5' X 7'. At first, the sales person was very helpful and friendly. But right after I made payment, she ignored me when I had more questions. She pretended she was busy.

When there were some changes to the installation time (they had to change the time, not me) she was quite pushy. I firmly said no as my contractor was not available, she sounded not very happy.

However, the installation guys were better. They were apologetic when that they had been late. Also, there were a minor defect to the door (the lock scratched the frame). I whatsapp the JB HQ number and they responded almost immediately. The same installation guy came on a Sunday although it was not his working day (he stays near my place). Quite appreciative of the fast service.

By the way, the only reason I choose Top Security (I've also seen New Edge and THC) was because they have the design I wanted. Also, I wanted the door to open inwards instead of outward, and they charged extra RM100. THC wanted to charge RM220 for that.

I had just install two New Edge Security door in my back a few months ago. I didn't know THC came out with a version that is laser cut in the mid and in the youtube, it seems to withstand direct hits with gas tank better...in fact much better.

Curious, i was at a door vendor and had a look at THC door i mentioned above, and to me, i can say for the same price range..current THC doors are more solid in construction and better locksets than New Edge.

and its just not me, even my installer who is a freelance guy, says THC is better..in terms of construction and uniformity. I concur with him, as both my New Edge door needs substantial adjustment and modification to the lockset hole as they are not well aligned and can't close properly at the first installation. This just tells me that their QC sucks at New Edge..i mean this is pretty std metal door dimension measurements and they should not have such blundering issues...Not one door, but both!!!

Personally, after installing this, i felt i still need some form of vibration alarm on it, as i felt the mid layer (the door in door kind) is a weak and can be rip away or knock down.

New edge is already a fallen giant nowadays... previously they are the market leader... and i concur with you... THC have better quality and after sales services too...
when i look at my fren's security door by new edge.... the quality doesnt seems worth the effort of buying from them.... keep telling my fren... its like that one... nothing is perfect one... duhhh.....

my door from THC was also open inwards... they didnt charge me anything... why are they charging u? quite weird....

Not sure. I was enquiring at their Mt Austin branch, JB. They said standard is open outwards. Extra charges for open inwards. Mine is single door 3.5' X 7'. Maybe yours is the bigger doors so they absorb the charges?

oh... its possible... mine is the main door... my another single security door at the backyard is opening outwards.... now it make sense....

don't buy new edge door. mine the lock rust inside and causing the inner shaft jammed. call the service and their time is not flexible. i feel strange that they not able to make appointment. their man only comes and stop by when they have project around your area. if you really looking for quality one seek for Janus http://www.dnj.asia/

good luck guys!

Janus is too expensive... Not everyone can afford it... I am using Red Rhino Security Door.. Their doors are better than those so-called security doors companies and way cheaper than Janus..