Dec 16 2014, 06:58 PM
QUOTE(RhythmYun @ Dec 16 2014, 06:50 PM)
Ok, here's my update after 1 day long of experience at Puchong Jaya SC....
1. Appointment 10am, reached cun cun on time.
2. Called to front desk in less than 5 minutes, filed my feedback (komplen) and asked for semi-synthetic oil.
3. SA say, lebih kurang satu jam lebih atau 2 jam cam tu.
4. 1230pm, can see them done with Oil change and the routine stuff.
5. SA approached, say contacted CAT team, will reach after lunch time.... (padahal I sudah ada cakap dengan seorang from CAT team yesterday, say tml will go puchong SC, shouldn't they like reserve the slot?) But so far so good.
6. Went for lunch (jalan kaki) and back 1pm+... no sign of CAT team.
7. Around 2pm+, can see 2 guys from HQ working on my HU. Took them until 1 hour to replace a new HU.
8. 3pm, took my car for a round. Guy A told me "GPS ok sudah, cuma setting tak elok. Sebelum langsung takda signal kan? Sekarang shud be fine" .... after 10 minutes, Guy B check cables... "Eh, patut lah, cable sudah putus, perlu replace cabling and antenna." (Eh, not say should be fine 1 mer? Cuma settings? Now cable a?)
9. After that, they spent 30 minutes of "don't know what they doing, press here press there" in my car. And gosh... they are unfamiliar with the HU, took them 1 minutes plus to finally found the settings page. And here they are fixing my GPS....
10. So is 345pm now, I asked, "macam maner rattling tu? And itu air-cond bising sangat ni, asyik kick in". They replied: "Masa SC call us, cakap radio jer, takda bawak spare part untuk lain lain. Aircond tu, tunggu representative lain, taktau kenapa tak sampai sampai lagi."
Fun fact, the feedback form given to them listed these:
• Wifi and GPS not working (not radio)
• Rattling kat front dashboard
• rear brake noise
• Sometimes, hard to shift gear after push-start
11. And 430pm only the aircond guy reach, then took another half hour to refill gas. Apparently, my car either low gas or possible condenser leakage (which they can't confirm), so sensor keep sending signal not enough cold, thus the compressor kick in.
12. 430pm, bring up rattling again, they replied: "kita buat sama sama dengan GPS you masa next appointment. Kita ingat Radio sajer."
--------------------------------
Conclusion: 10am > 5pm.... just regular maintenance + swap an already functioning HU out + refill air-cond gas....
For those who know chinese, they are literally 治标不治本 .... they only fix symptom, never fix the cause.... just like HU, shouldn't they determine whether is the issue on HU or cable before proceeding with replacing the HU?
Sigh.... my first experience with Proton After sales... definitely not A class huh.
(Fun fact 2: at 430pm, a group of foremen/mechanic open a table tennis table and start playing table tennis...)
Better send your feedback directly to Proton so they can take necessary action. 1. Appointment 10am, reached cun cun on time.
2. Called to front desk in less than 5 minutes, filed my feedback (komplen) and asked for semi-synthetic oil.
3. SA say, lebih kurang satu jam lebih atau 2 jam cam tu.
4. 1230pm, can see them done with Oil change and the routine stuff.
5. SA approached, say contacted CAT team, will reach after lunch time.... (padahal I sudah ada cakap dengan seorang from CAT team yesterday, say tml will go puchong SC, shouldn't they like reserve the slot?) But so far so good.
6. Went for lunch (jalan kaki) and back 1pm+... no sign of CAT team.
7. Around 2pm+, can see 2 guys from HQ working on my HU. Took them until 1 hour to replace a new HU.
8. 3pm, took my car for a round. Guy A told me "GPS ok sudah, cuma setting tak elok. Sebelum langsung takda signal kan? Sekarang shud be fine" .... after 10 minutes, Guy B check cables... "Eh, patut lah, cable sudah putus, perlu replace cabling and antenna." (Eh, not say should be fine 1 mer? Cuma settings? Now cable a?)
9. After that, they spent 30 minutes of "don't know what they doing, press here press there" in my car. And gosh... they are unfamiliar with the HU, took them 1 minutes plus to finally found the settings page. And here they are fixing my GPS....
10. So is 345pm now, I asked, "macam maner rattling tu? And itu air-cond bising sangat ni, asyik kick in". They replied: "Masa SC call us, cakap radio jer, takda bawak spare part untuk lain lain. Aircond tu, tunggu representative lain, taktau kenapa tak sampai sampai lagi."
Fun fact, the feedback form given to them listed these:
• Wifi and GPS not working (not radio)
• Rattling kat front dashboard
• rear brake noise
• Sometimes, hard to shift gear after push-start
11. And 430pm only the aircond guy reach, then took another half hour to refill gas. Apparently, my car either low gas or possible condenser leakage (which they can't confirm), so sensor keep sending signal not enough cold, thus the compressor kick in.
12. 430pm, bring up rattling again, they replied: "kita buat sama sama dengan GPS you masa next appointment. Kita ingat Radio sajer."
--------------------------------
Conclusion: 10am > 5pm.... just regular maintenance + swap an already functioning HU out + refill air-cond gas....
For those who know chinese, they are literally 治标不治本 .... they only fix symptom, never fix the cause.... just like HU, shouldn't they determine whether is the issue on HU or cable before proceeding with replacing the HU?
Sigh.... my first experience with Proton After sales... definitely not A class huh.
(Fun fact 2: at 430pm, a group of foremen/mechanic open a table tennis table and start playing table tennis...)
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