I saw an overdue GST Nota Debit of RM6.30 on June's bill. Have always paid in full before the due date, so that surprised me.

I went to TM Point today with all my past bills and receipts to show them...and was told that it was a billing error which many other customers experienced too. Seems that they're having some problems with the GST software. I was told that it will be rectified in July's bill.

Happened in Jan '15. Refer to posts #505 - 512 in this thread.

First check your ADSL stats in your modem-router page and compare the numbers with those in post #1.
Also look at your line rate. For a 4mbps connect, the line rate should be over 5000Kbps.
When you plug a phone to that wall jack and use it, is the line noisy?

If you are sure the technician is correct, then you can simply buy another phone wall jack and change it yourself. Just google "how to change a phone wall jack" for instructions. It's not a hard job.
However if you are unsure how to do it, and also feel it's necessary to change the wiring, find a telephone wireman and he can do it for you. Electrical shops near you should be able to recommend a proper wireman for the task.

I discovered that I have been capped at 2047Kbps yesterday. A recurrence of the same old problem as I described in post #505 of this thread back in January. Duly lodged a complaint (including a very loud yell of PORT THEFT AGAIN! when the staff wanted me to do more pointless troubleshooting), and today TM SMS'd me to say they are still working on it and may be able to rectify the problem by the next working day.

Dial 100, tell them that you have been miscapped and firmly demand a proper download speed. And keep following up if action is slow. Many of us have been victims of their incompetence.

In case you didn't understand what blacktubi wrote in post #1234, he's asking you to open a web browser, type into the address bar one of the 2 IP addresses he provided (dunno which one works for your modem) in order to access your modem's login page.

After you've logged into your modem, then you can look for the ADSL statistics.

If you don't know the default username and password to login to your modem, refer to this thread:
https://forum.lowyat.net/topic/2729790/all

Call them and insist they assign you the proper port which you are paying for. Many ppl in the forum (myself included) have been victims of "miscapping".

Interesting rumor. Should it come to be, I wonder if 4mbps users will be left "packageless" and forced to upgrade to a pricier 5mbps connect....or get a free upgrade. Ah well...time will tell.

You can ask at the nearest TM Point or electrical appliances shop for recommendations of telephone linemen. Last time when I rewired, I asked at both places and they both recommended the same guy He did a good fast job.

This was 6 or 7 yrs ago...if I recall, it was RM70 or 75, around there, from pole to rj11.

4 meg package here. I use Utorrent with forwarded ports, no VPN. If there's enough fast seeders I get sustained speeds of 400-500kbps. Normally I don't download that much, so maybe TM sees no need to throttle my account at this time.

My experience:
If TM calls you and offers an upgrade, 4mbps is RM130+GST/month (no free modem/no hypp tv/no free cordless phone), 8mbps is RM150+GST/month (with free hypp tv). I turned down the 8mbps package, and when they called me offering Unifi, I said TAK MAU...MAHAL!

In the past, ppl in specific areas and income bracket could get 4mbps for RM88/month...that was a special promo. Wish i was eligible for that...it's nice to save a bit more money in these hard times.

Maybe my experience can help you a bit.

When I was waiting for 4mbps to come to my area, I got more accurate answers by going to TM Point (4 times) and asking them. The staff there phoned the techie in charge of my area to ask, and was told that it wasn't stable enough (because of old copper, old dslam and area distribution box). The staff said that there was no point in releasing 4mbps lines at that time because the instability would just make me headache/complain, and they would have more work. I was asked to be patient a bit longer. Eventually they changed all the hardware. Prior to that they had also dug up the buried portion of the main cable 3 times due to groundwater problem.

On my 4th visit to TM Point, I was told that 4mbps was stable and available in my area. I asked if I could upgrade immediately and the kind makcik staff told me that TM would be calling me soon with an offer, and she reconfirmed my cellphone number. A few days later, I got the call...RM130/month for 4mbps, and I was finally released from 1mbps

Last year and in March this year I got calls from TM offering 8mbps and Unifi in my area, which I declined.

No idea. Guess it's up to the marketing team to decide who and when to call.

I rejected a similar offer too...but it was for RM150/month with hypp. Hope many more ppl will reject it too...maybe (just maybe) it'll make them think about reducing their rates.

If there's plenty of fast seeders, 450-530kbps best sustained speeds, with short bursts of up to 560kbps. But generally speaking most of the time it'll be 430-480kbps sustained speeds.

Yes I can. See post# 2054.

If your torrent client can't connect at all, try checking your firewall settings first.

Got a call today from TM, offering upgrade of my 4mb connect to 8mb with Hypp tv for RM140/month plus GST. Am currently paying RM130/month plus GST for the 4mb. Figured that an extra RM10.60/month wouldn't hurt, so I accepted. 2 yr contract, minimum of 7 working days to activate 8mbps, and have to call 100 after activation to see when to collect the Hypp box from TMPoint. The upload speed is still the same...ah well...what to dooo.

Taken. Hope one day soon u have the option for higher speeds, bro.

Dunno if this applies to yr case:

When I accepted the 8mbps offer, I was told 3 times that it will take a MINIMUM of 7 working days for them to activate the new port. Has it been 7 working days or more since u accepted the offer?

ameri raynman's explanation is most logical and plausible.

The TM staff En Arif told me that I need not do anything to my modem, except to restart it after the 8mb port had been assigned to me. This was also the case for when I went from 1mbps to 4mbps. I've never had the need to use the QoS feature before, so mine was always off. Anyways, enjoy yr faster speed!

I've been on Streamyx since 2004 and as per post #2472, an En. Arif from TM phoned me offering 8mbps +Hypp tv for RM140/month plus GST. In the past they had also phoned me to offer an upgrade from 1mbps (RM110) to 4mbps (RM130).

It's a bit of a mystery how TM allocates these offers. Hopefully you and other older subscribers will get similar calls. Otherwise it would be rather unfair.