I had sold a nokia 3610 to a forumer yesterday.
The deal went smooth as i gave him time to test the phone and he was satisfied with it.

The senario is this:
HE smsed me just now that the phone cant charge half way.
After further asking him, he told me that the first charge was ok.
But after charging for 4 1/2 hours he cant charge it anymore.
I had been using this phone for the pass 1 month & dont find any difficulty to charge it.
He took the phone to hp shop & they told him that it was either a IC/Charging port faulty which will cost rm45-rm60. (the phone just cost rm105)

Below is the page:
MY 3610 sales page!

As u can clearly notice in my page, i don't provide any warranty for the phone as i faced bad experience for buyer who spoil my stuff & claim for personal warranty.

So i offer him that i get him a desktop charger, this is the only solution i can think of.

So what do u guys think? Should i refund or just replace him with a desktop charger?

Pls leave wise & reasonable comment! Thanks

This post has been edited by CrazyRock: Aug 31 2006, 03:32 AM

U must mean "can".
Assuming what me quote is true, u dun need to refund.

Uhm....normally personal warranty are 7 days...
And FYI, 2nd hand phones sold by shops are warrantied for 1 month ad most of them dont even provide warranty.

You are not guilty..bad luck for him i guess..
Thats the risk for buying 2nd hand items

hi, i'm the buyer here. this is my story.... i went home and charge the phone for the FIRST TIME and it charged smoothly for 1/2 an hour then it stop charging. i try to plug in again and it din't work. Today i try to charge again using my fren charger also dun work then i bring to shop and they said phone got problem(charger port or ic prob). repair will cost me rm45-60. if the repair below than rm20 i will just ignore it and accept my mistake. so i sms him and told him the problem and he gave 1 solution to buy a desktop but i dont like the idea that i have to bring 2 battery everywhere i go. try to get refund fr him but he refused because of there is no waranty given. so i sms him that i'll ask an opinion fr ppl here. then i noticed he already open a thread. if that is 2nd or 3rd time charging i think it ok le because of used item but that is my FIRST TIME. i understand your warranty crazyrock, and i only want to hear others opinion if this is my lost no problem.
there's 1 more thing, you said in yr thread that yr phone age is 2+ years, but why at the back of the phone it show year 2002. for me 2+ means 2-3 years. but i accept this is my mistake cause i didn't check it during cod since you look like in rushing and u put the sim card by yr self.

i onli ask for opinion here pls understand n i seldom online to answer any questions. thanks

last time i bought phone fr shop and no warranty given also but after used for 4-5 hours got lcd problem, they changed foc 4 me. i understand the risk but this is my first time charging. maybe u right its my bad luck.

thank you for pointing out the problem.
so EDITED!

About the phone age i admit it that is is my fault that i didnt look clearly at the sticker behind it.
i just assume that it is a 2years + phone.

i think u shud refund him lor..just my opinion

ya lo i think u should refund lo cause first charge already KO, Or better way is seller pay the repair charge lo. Up to u guy how to settle , just give my opinion only .

Or another way is share the repair cost lo , seller and buyer both happy.

Uhm...I think i didnt read clearly just now...
I thought crazyrock mentioned the buyer used the phone for 1 month and have no problem....

And now i saw buyer said it got problem charging for 1st time..

In that case, i think seller should refund....
But seller mentioned no warranty given except 1 day for outstation...

Hmm...seller says no warranty, buyer accepted the T&C....
Now i think depends on the seller whether he wants to refund or not...

well.. not taking sides here..

but i think crazyrock has the choice of not refunding the buyer.. this is cuz he has aleady mentioned that his goods are not covered by any warranty and that the buyer should buy it at their own risk..

but since he is a good man who tried to help you by giving you a desktop charger, why not just accept it?

This suggestion is indeed the best to me.
Cz as we see, the seller doesn't provide warranty, so he doesn't have to bear the responsibility. But the problem happened on the 1st charge, so i think it would be fair if both parties split the repair cost. That will be best for both parties.

if buyer has accepted the T&C, then seller is not liable for every single problem that occur on that phone.. accept it, else juz accept desktop charger OR if seller is kind enough, half half cost for repairing

i second that, buying frm that seller indicates that u've already gone thru the T&C.
it depends on d seller whether to share the cost of repairing anot, but he's gud enuf to giv u a desktop charger

Thank you guys for ur suggestion. If reparing the charging port for nokia 3610 should cost around rm20-30.
If the buyer can get that price i willing to spilt the fees.
Or i willing to get him a desktop charger which is will cost less than RM10.

I don't intend to sell faulty stuff to buyer. If the phone is faulty i wont sell it!
Previously hardly any problem for the phone i sold & i had test the phone thoroughly before selling.
I not sure why this happen after the first charging, really no idea.
Anyone who encounter with similar problem?

This post has been edited by CrazyRock: Aug 31 2006, 03:37 AM

after reading this thread, i can consider that CrazyRock is a good seller.
about the yr, 1 or 2 out of 10 persons will look at the manufacturing date.
no warrantee, means no warrantee. buy at ur own risk.
CrazyRock can offer a desktop charger consider a bonus in a transaction.

for me he is not a good seller but a good person because he should provide warranty for every item he sell. about the year, when we trade in phone to shop they will surely check the manufacturing date.

If you know place that can repair with that cost please pm me the shop add because what i can get now is around 45-60.
if you dont intend to sell faulty staff u should provide personal warranty so that buyer know u r sincere. how can i check your phone can charge or not during cod and should i wait until charging finish then only pay u ?

When u selling something u just asume the phone age and then put inside ur thread ? can ppl trust your thread or not ?

CrazyRock, just split the cost of repairing if you intend to sell more phones. people will trust you more

[quote=vikingw2k,Aug 31 2006, 02:55 AM]
i second that, buying frm that seller indicates that u've already gone thru the T&C.
it depends on d seller whether to share the cost of repairing anot, but he's gud enuf to giv u a desktop charger

[/quote

yes, but this is my first charging and he should responsible for it because how can i check that his phone can charge or not during cod ? should i bring him home and wait until charging finish then only pay him ? he should provide warranty for something that cannot check during cod and that is a good seller. thanks

So PPL should remember this that dont ever buy anything from him since no warranty will be given and buyer should check kow kow and try charging the phone until finish and then only pay him.
like i said i dont thing bring two batt. everywhere is a good solution/idea. thanks

no matter the seller is right, he already clearly stated no warranty given....so what for refund ?...buyer must understand the word of (NO WARRANTY GIVEN).

Thanks bro.

Please ask around.
the rapairation for the charing port should <rm30.
Try ask kit_kit.

this is call principle.. he stated no warranty mean warranty
n he doesnt need to give u a desktop charger as well
besides, trade in phone they will not check the phone manufacturing date
they will check the warranty sticker instead n no, the sticker is not applied once the phone is manufactured

thank you for ur support.
Hope to be more fair to the buyer and keep my credibility here.

no warranty given means u either test evting on d spot or else...anything happen aftertat is ur own biznes

if u think u cant test sum of the functions on d spot u can ask the seller to provide perhaps at least a small warranty on certain parts..e.g. sum of them ask me to provide extended warranty in case they cant test sum stuff on d spot(charger), n yes i agreed, if u din ask, den u got nobody to blame

come on lah bro in his thread already stated no warranty provided so why you still wanna argue like that?

anyway seller already offered 2 solutions, split repair cost if below rm30 or giving you a deskstop charger. so you still say he's not a good seller? i would say should be very2 reasonable already.

just pay half half of the repair cost ler...easiest....
crazyrock rm20 + hise rm20...fair enough....

The price of the product has been factored with no warranty. Who knows if warranty was included the selling price might have been higher. When hise purchased the product he/she were should have been aware of the T&C thus have purchased the product with the knowledge of no warranty offered.

In this case I would believe CrazyRock has the right to refuse any compensation/refund. It would be considered goodwill of the seller should be agree to provide any form of compensation. hise may ofcourse ask for compensation/refund but it would be up to the sellers discretion.

@ hise
u agree, he accept then that a fair trade

the point where you says he should've provide warranty for everything he sells is un called for
if he could manage the business without providing waranty
then it is his ability as a businesmen

this is not US where splashing hot coffee on yourself( because of your own folly, your could ask for compensation from Mc D
the law now seems to be favouring those who is initiative(meaning those who want to pursue the case)
but going back to the basics,

crazyrock put out something to sell, with T&C
and you accept the deal, along with the T&C
then this should'nt be a problem to start with

bro i can help you guys to solve it
pass de fon back to crazyrock and i will ask my fren to repair it
you pay rm30
anything more crazyrock bear it
fair????

crazyrock said no warranty

u said deal

why should he refund then?

i think you should refund cos he cant test whether the phone can charge or not during purchase. i dont think he can make any mistakes by spoiling the during charge.

no warranty=no refund

already stated no warraty what, that mean any problem you respond yourself as a buyer ok

yeah but then I can't take the words EXCELLENT CONDITION, 100% PROBLEM FREE as full face value now, can I? Its not excellent/100% problem free if it cannot charge.

Totally agree what u say

Try to stand at buyer position man, if next time big amount involve & same situation happen to u what u will feel?

BTW the seller want to bear some of the repairing cost it would better.

any updates on the dispute?

if he already stated no warranty then theres nothing you can do because u already accepted when u 2 made the deal. handphone shop sell 2nd hand got warranty cos they make money from it

to make both side satisfy - 50 - 50.

i just want to hear this case close or at least close the thread. after all, it's an old case already.

i think seller should be responsible...because when cod there;s no checking for charging function....is it?

Buyer didnt contact me after i sms him to offer a dekstop charger replacement or bear rm20 for the repairation cost.
SO i will leave it to the buyer whether to accept or not.

A new battery should what? Less RM20? Cheaper than repairing plus you got 2 batteries.. one on the charger n one in the phone.. only hassle is resetting the time n date on the phone.