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 Proton Suprima S V2, V2 already!

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mystvearn
post Sep 22 2014, 08:37 AM

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QUOTE(paperclip @ Sep 21 2014, 11:18 PM)
I start my car at 4pm, reach cherating at 8, enjoying my seafood. 10pm return to kl....hehehehhe
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I got a presentation to give at 11 am. Wife also follow. Finish talk balik. Meanwhile, go ana ikan bakar petai, teluk cempedak.
eujin
post Sep 22 2014, 09:25 AM

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QUOTE(Mr.Docter @ Sep 22 2014, 07:58 AM)
Wow.. That suck. I am deeply sorry to hear that.

I think you can write a formal comment letter to Proton as for this matter.

Regarding the brake, is it possible if they lack of part on their storage? Or what's the reason to refuse to replace the brake? Its pretty common problem and should be no lack of part.
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Hi, they said they going to skim the disc. what is it about?
Doggystyle
post Sep 22 2014, 10:12 AM

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QUOTE(eujin @ Sep 22 2014, 09:25 AM)
Hi, they said they going to skim the disc. what is it about?
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Hey sorry to hear they mess up your car. I think all of us here got brand new rotor replaced (for those with issue), no skimming whatsoever. Raise some hell.
khairilyazit
post Sep 22 2014, 10:15 AM

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QUOTE(Doggystyle @ Sep 22 2014, 10:12 AM)
Hey sorry to hear they mess up your car. I think all of us here got brand new rotor replaced (for those with issue), no skimming whatsoever. Raise some hell.
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on the contrary. dont raise hell. unless u are a frequent customer.

raising hell will just anger people and u dont want angry people working on ur car.

talk to them. ask them to show u the SOP for problematic disc.

if all else dont work. call up wecare on the spot.
Mr.Docter
post Sep 22 2014, 10:16 AM

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QUOTE(eujin @ Sep 22 2014, 09:25 AM)
Hi, they said they going to skim the disc. what is it about?
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You should get a brand new replacement, no skimming whatsoever.

Rise hell for both SC and your SA, ask him to clear things up.
Mr.Docter
post Sep 22 2014, 10:17 AM

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QUOTE(khairilyazit @ Sep 22 2014, 10:15 AM)
on the contrary. dont raise hell. unless u are a frequent customer.

raising hell will just anger people and u dont want angry people working on ur car.

talk to them. ask them to show u the SOP for problematic disc.

if all else dont work. call up wecare on the spot.
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He almost had his brand new car fall off from the height and chip the paint due to carelessness, and now this skimming?

Dude.
eujin
post Sep 22 2014, 10:19 AM

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QUOTE(Mr.Docter @ Sep 22 2014, 10:17 AM)
He almost had his brand new car fall off from the height and chip the paint due to carelessness, and now this skimming?

Dude.
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Thanks all for the comment. What action can I take against this service center? I have decided to sent my car to the Mutiara Damansara 3s center for the parts replacement instead of going back to the same service center
ayamxxx
post Sep 22 2014, 11:36 AM

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QUOTE(eujin @ Sep 22 2014, 10:19 AM)
Thanks all for the comment. What action can I take against this service center? I have decided to sent my car to the Mutiara Damansara 3s center for the parts replacement instead of going back to the same service center
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logged a complaint through emails, with picture or prove (receipt etc) to Proton Wecare; wecare@proton.com

try ur luck if they take care for your case.


khairilyazit
post Sep 22 2014, 11:40 AM

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QUOTE(Mr.Docter @ Sep 22 2014, 10:17 AM)
He almost had his brand new car fall off from the height and chip the paint due to carelessness, and now this skimming?

Dude.
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yes. u can be angry. u should be angry. but being angry doesn't make the problem go away.
use of diplomatic means sometimes bear more fruit than just cursing them.
lodge a complaint with wecare. cc to the proton ceo. the HOD. and if they are refusing it. bring it to the Consumer tribunal.

QUOTE(eujin @ Sep 22 2014, 10:19 AM)
Thanks all for the comment. What action can I take against this service center? I have decided to sent my car to the Mutiara Damansara 3s center for the parts replacement instead of going back to the same service center
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Lodge an official complaint to Proton. Are u a member or PROSMAC? your username sounds familiar. If u are a member, do notify our welfare commitee member to bring the issue up.
paperclip
post Sep 22 2014, 01:46 PM

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This is not my 1st time heard about SC didnt follow SOP for brake complaint... My fren at jb send his car at permas jaya SC for brake prob, and the SC didnt replace new rotor, and didnt explain on what they done on the brake rotors... Yes, no more brake judder, but screeching sound came....
khairilyazit
post Sep 22 2014, 02:23 PM

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QUOTE(paperclip @ Sep 22 2014, 01:46 PM)
This is not my 1st time heard about SC didnt follow SOP for brake complaint... My fren at jb send his car at permas jaya SC for brake prob, and the SC didnt replace new rotor, and didnt explain on what they done on the brake rotors... Yes, no more brake judder, but screeching sound came....
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continous screeching or when the brakes are cold?
samjb
post Sep 22 2014, 02:43 PM

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QUOTE(FOREST HILL @ Sep 20 2014, 11:28 PM)
I would recommend you test drive it. A test drive is worth a million words.
Prior to my purchase of SS, I test drive Polo Sedan, the new Honda City and SS. My choice is SS. After few months driving it, I can conclude:-
Good points to note:
1.Superb handling - good suspension system - class leading.
2.Good pickup.
3. Segment C car - so it is significantly bigger in space compared to B segment cars.
4. Touch wood - engine no problem, smooth pickup till now.
5. Full specs - paddle shifter, forward sensor, 7" HU, reserve camera, auto cruise, 6 airbags, auto wiper, auto headlamp, full leather seats...the list goes on.
6. ANCAP and ASEAN CAP 5 stars rating - not many cars with such rating in Malaysia.
7. Smooth gear changes - CVT but you are still in control because of paddle shifter, for spirited drive.
8. 3 years free service, 5 years warranty - so this will take care of your worries.

Down points.
1. Engine sound slightly louder than competitor.
2. Petrol consumption - a bit higher - mine is at 12L/100km for urban driving.
(Driving at highway - very economical - can go down to 5 to 6 L/100km at around 90 to 110 km/h.)
3. Boot - cannot open by one press using remote control. I think this is a design problem - hard to fix.
(though you can open it via the driver door panel)

Tips to note:-
Shop around and wait for discount, you may get few thousands ringgit off the official selling price. smile.gif
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I hope the rebate is good towards year end.

samjb
post Sep 22 2014, 02:50 PM

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QUOTE(paperclip @ Sep 22 2014, 01:46 PM)
This is not my 1st time heard about SC didnt follow SOP for brake complaint... My fren at jb send his car at permas jaya SC for brake prob, and the SC didnt replace new rotor, and didnt explain on what they done on the brake rotors... Yes, no more brake judder, but screeching sound came....
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good to hear of JB ss here in this forum. looking forward to more jb ss owners to share their experience.
paperclip
post Sep 22 2014, 03:20 PM

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QUOTE(khairilyazit @ Sep 22 2014, 02:23 PM)
continous screeching or when the brakes are cold?
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His car screeching whenever brake applied...

Mine also have brake judder, haven't go for warranty claim yet, now got screeching sound when cold, no need apply brake also got sound...only happen at front driver side rotor, check and i see my rotor got scratch....
merinyu
post Sep 22 2014, 04:15 PM

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QUOTE(eujin @ Sep 22 2014, 09:25 AM)
Hi, they said they going to skim the disc. what is it about?
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Sorry to hear about your mishap at SC.

I wonder this is the new SOP by Proton to skim the brake disc. I got mine replaced both front brake disc after complaining of brake judder.

Who else as recent SS owner were not given replacement brake disc but instead of brake disc skimming?
khairilyazit
post Sep 22 2014, 04:50 PM

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QUOTE(paperclip @ Sep 22 2014, 03:20 PM)
His car screeching whenever brake applied...

Mine also have brake judder, haven't go for warranty claim yet, now got screeching sound when cold, no need apply brake also got sound...only happen at front driver side rotor, check and i see my rotor got scratch....
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screeching when cold is normal.. no amount of tinkering will make it go away.. probably new pads saja.. ori trw pads memang will screech..
yaoh
post Sep 22 2014, 08:01 PM

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For me they will replace with new,but unfortunately until now SC Juru still did get the spare part..almost 1month waiting now : (
paperclip
post Sep 22 2014, 09:04 PM

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QUOTE(khairilyazit @ Sep 22 2014, 04:50 PM)
screeching when cold is normal.. no amount of tinkering will make it go away.. probably new pads saja.. ori trw pads memang will screech..
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It never happen before, just happen this few weeks. Plus only front driver side got screeching, no sound at left side. Right rotor also got scratch marks, left rotor very clean.. So for me, this is not normal. Car park inside my garage, also my office a closed compound, so i never park my car to direct sunlight nor under the rain....

Planning to do claim at 10K km service, but seems like i have to claim earlier....

Anyone here ever seen an aftermarket rotor for suprima?
merinyu
post Sep 22 2014, 10:25 PM

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QUOTE(paperclip @ Sep 22 2014, 09:04 PM)
It never happen before, just happen this few weeks. Plus only front driver side got screeching, no sound at left side. Right rotor also got scratch marks, left rotor very clean.. So for me, this is not normal. Car park inside my garage, also my office a closed compound, so i never park my car to direct sunlight nor under the rain....

Planning to do claim at 10K km service, but seems like i have to claim earlier....

Anyone here ever seen an aftermarket rotor for suprima?
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I'm sure the defective rotor should be replaced at main Proton SC as warranty claim but not the smaller authorized dealer which normal they will say 2 weeks and sometime even months.

Even our Preve bro got it changed when they complained about helicopter sound.

https://forum.lowyat.net/index.php?showtopi...post&p=70477157
Boy96
post Sep 23 2014, 02:16 AM

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QUOTE(khairilyazit @ Sep 22 2014, 04:50 PM)
screeching when cold is normal.. no amount of tinkering will make it go away.. probably new pads saja.. ori trw pads memang will screech..
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whats the solution for the annoying screech when its not even cold? very leceh la everytime wanna claim warranty need to go to COSE, my area wakil service dont wanna do it..

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