Hi Bro,

I understand no company in this world can afford to provide training that's comprehensive enough to all their customer service employees to ensure they are 100% capable at their tasks and this is why a process is usually set up. Like you said, a troubleshooting procedure. I'm OK if the person is a still learning and a little bit slower at the job but at least try to maintain a friendly and professional conversation in the process. I didn't even mind the fact that I was not greeted when my call was answered and I greeted him nonetheless. It's not like I'm calling to ask for help and not paying anything for it. This is covered by my monthly subscription. When Time has no customers, they wouldn't even have a customer service department to start with.

I was telling him regardless of whether or not my LAN works, the Wifi radio on my router is still screwed and Time has an obligation to replace it. Rather than asking me why I kept telling him about my Wifi issue when he's explaining to me about testing on LAN; when in fact he was the one who asked me how I knew my Wifi wasn't working in the first place.

Also giving me a fed up sounding response when I couldn't give him a satisfactory answer as to which "Windows application" I was using doesn't really help either when in fact what he was really trying to find out was which Windows VERSION I was using.

I told him I've never had such overheating issues with all my previous routers before. And what's most ridiculous about his reply was the fact that he himself faces the same issue with his Aztech router at home!!?? Well if he has issues with his router at home, then he should be complaining about it to his provider, not telling me to accept it just because he faces the same issue himself!

I appreciate your reply and see that you have acknowledged the issue with the Linksys router as well. If only the customer service agent could've told me what Time is going to do about it, all this could've been avoided. When my Wifi doesn't work, it doesn't work. Simple as that. Even if I test the LAN ports till the cows come home, my Wifi wouldn't work until a reboot has been performed. Troubleshooting I can understand, but some procedures are just a waste of time, especially when this is a known issue to Time. And I definitely did not enjoy hanging on to the phone for 27 minutes listening to this customer service agent's attitude.

Seems like a waste of time to get Time to change it since it's bound to just happen again. So the question remains, what will Time do about my router? Thanks.

Bro,
Sorry to hear TIME giving so much problem. LOL

I hope my posts have not come off looking like I'm trying to undermine our Time resellers in this thread. Make no mistake, I subscribed through bro yeapch01 and his work rate has been immaculate. It's just disappointing to find certain things out like the router having known issues and Time not honouring a second exchange of it after signing up. Not forgetting the miserable experience I had with their customer service.

Hi Bro,

Glad to hear from you again. Well, the issue with the Linksys E1200 Router has in fact intermittent connection drops problem based on our tests. Some customers facing quite often of connection drops & some do not.
I hope the Customer Service is just following the SOP to pinpoint to the exact problem...you know Telco procedures la....

Please send us the Case Report ID & we'll help you to follow up.

I believe Bro Yeap has already started to help you sort things out.

Thanks.

No worries Bro

We are here trying our best to help...

Cheers

Dun worry bro , i am always here to assists , regret on the encounter you have to face with Time CS , i have email you some alternative proposal.

Can any Penang Time distributor PM me about the package available with Astro IPTV? Location: Suteramas Apartment, Lorong Bidor, Pulau Pinang

time got cheaper package anot
just need 20gb per month nia

Hi Bro, Please do check out my PM for more details.

Thanks.

Hi Bro,

Please do check out my PM for more details.

Thanks.

Dear Bro


Thanks for your interest with time

Kindly check your pm for more detail

hi guys, anyone have any idea this time.com can be apply to pv20
?? anyone got info ?

Dear Bro


Thanks for your interest in time fibre, currently PV20 is still not ready for service for time Fibre , we will update you accordingly when the Time Fibre is available there.

so sad...

Short review from me, been using time for about 6months. Connection is solid, never encountered any downtime yet throughout my usage except a short 5minutes few months ago. The E1200 initially works fine but after 2nd month, the router tend to hang often. Require restart to refresh back the router. I never turn off my router except if going outstation. Changed to old spare router (support wifi G only for now) and connection been stable so far

Thanks to JJ for the help with the application and "field' support haha.

Dun worry once available . we will Update you acordingly

Hi Bro...how are you doing ?

Time really flies...half year passed in a blink...Glad things going well now...

Well..you may try some higher ends Routers since Routers pricing dropping every week....

Cheers

Hi,

For those who are using Time, do they have data quotas which they enforce? Do they also throttle torrenting?

Seriously thinking about signing up.

Hi Bro,

TIME does not impose Quota limitation (except for their 100Mbps package which has 100GB Quota), all the rest of the packages do not have Quota.

Also, there is NO throttling on torrenting as well.

Thanks.

puchong sutramas apartment dont time right? Did time have plan on this?

This post has been edited by cj7: Jun 11 2014, 11:14 AM