QUOTE(WildChai @ Nov 6 2014, 12:08 PM)
I just called TM...they can get me the RM179 for VIP10 line. Or the current RM199 with hyppytv package. Problem is...which I find odd....is that by upgrading to either of those package, i will not get new equipment.
I asked the support...what if i upgraded and next month my modem kaput...no warranty. If i want to get new equipment, I will have to cancel and reapply new account. Kinda silly. My current unifi equipment is already 4 years old....at this age...it will fry at any moment.
this is typical of tm/unifi. everything depends on who u speak to, in consistencies all the time.
i went thru this kind of exercise a few months ago, had to call 5 times to get something sorted out. they will log the report, send u emial and then silence, you call again, someone else says somethign diff, log another report, silence again, repeat...
having been thru it, having read all that in the unifi/broadband threads, having spoken to several of my friends on unifi, this is what i found. but, again, may not apply to all, depends who in unifi u speak to, who u negotiate with. call it segmentation or discrimination, watever. tm/unifi style, no doubt. ..
.. some upgraders get rm179 with megapack; some rm169 w/o pack; worst case, some pay rm199, w/o pack.
.. yes, no new equipment supplied; but dun worry about modem - as long as u r unifi customer, u get lifetime warranty. if confirm kaput, report to get foc replacement within 48 hrs.
.. router - all new routers after signing contract get 1 yr warranty only. the router they supply is not very good. after upgrade, u r much better off buying and changing to a new router rm200 will get u one with stronger wifi, more stable ethernet, max the potential. rm300 gets u a dual 2.4/5ghz band which is useful for highrise congested with wifi users, less so for houses.
.. cancel to reapply to get new cheap modem and new hypptv box is not a good idea - if someone is waiting for a port, u gvie up, u may not get it back, so wait....