Wah, this question you ask wrong place lol...
You might wanna find some repairman elsewhere to see if they could check for you and see whether can be repair or not.

If you tell Astro, you just pay the money, then they'll give you a new one.

When that message comes out, make sure to see what's the (S) number at the end of the sentence of the error message.

"Please insert the correct Astro smart card with the arrow facing up (S1)"
It means your smart card is not fully inserted

"Please insert the correct Astro smart card with the arrow facing up (S2)"
It means your smart card is fully inserted but not readable. When this happens, try pull out the card, clean off the chip part, then insert it back again.
You can also use an eraser (as in eraser that you used in schools) to erase the chip part, then insert it back again.

If still persists, contact Astro/Njoi to deliver a new smart card to you.
3-5 days to arrive, and it's free, no charges or whatsoever (unless you broke the card or your lost it, then don't say).

"Please insert the correct Astro smart card with the arrow facing up (S14)"
It means you inserted the smart card that is paired with other Astro box. Make sure you insert the only smart card that is paired with that Astro box.

This post has been edited by joshhd: Apr 15 2020, 10:08 PM

I don't know. You'll have to find it yourself...
Or else, contact Astro again after MCO ends, and they shall arrange technician to your house to solve it.

You're still on Njoi, right? Not the one that upgrade to Astro RM25/month or whatsoever?

What do you want actually? You don't want to pay monthly fees at all? Or you don't mind pay a little monthly fee? Or how?

This post has been edited by joshhd: Apr 15 2020, 10:34 PM

Then just stick to Njoi then.
You might wanna consider just straight away subscribe as a new Njoi box instead. Yet, you get to enjoy new customer benefits like free preview on certain prepaid channels for X number of days, and also come with free RM30 Njoi prepaid credit which you can use to subscribe to prepaid channels. Do note that Njoi prepaid credit has a validity of 60 days.
You can accumulate it as much as you want, as long you perform a topup at least every 60 days window.
Yeah, it's similar like mobile prepaid plan, except the fact that after 60 days of no topup, all remaining credit will be forfeited to RM0.

Cuz Njoi is a no-monthly-fee service, so their after sales support are likely to be one-time as well, and your one-time is the time when you get your Njoi installed.
The most they give is about 1 year warranty. After that 1 year, you sendiri punya pasal already.

Yes you are right.

Channel quality	Video codec	Stereo audio track	Dolby 5.1 audio track
SD	MPEG-2	192kbps MP2 Stereo/Mono	Never
HD	AVC (H.264), or MPEG-4	64kbps HE-AAC Stereo	384/448kbps AC3 (Dolby Digital)
4K UHD	HEVC (H.265)	N/A	224-256kbps E-AC3 (Dolby Digital Plus)

Astro still uses MP2 audio codec for the sake of compatibility for legacy Astro boxes (yes, the very old "blue colour software" one, it's still working till today).

To enjoy the best audio quality possible, press home>Settings>Digital Audio, and change the Audio Output to "Dolby Digital 5.1 (Digital only)"

This post has been edited by joshhd: Apr 29 2020, 09:10 PM

New prepaid channels available...

For those craving for Korean channel, One (393) is available on Njoi prepaid too.

If don't have, means don't have...
Not every channel is available on Astro Go due to content/platform rights and agreement.

Which channels is it are you referring to? And what are the channel numbers?

What you see in the videos, is the actual channel list.
Not every prepaid channels on Njoi is offered in HD.

In this case, History, Eurosport and WWE Network is offered only in SD on Njoi.

Btw are you an existing Astro subscriber? If yes, what are the packages you subscribed to?

This post has been edited by joshhd: May 8 2020, 02:09 AM

Of cos lorr... Otherwise how they earn money, if you topup once and that credit validity lasts very long?
Astro/Njoi's target customer is more towards those who willing to pay lots of money one. They don't do "low cost" kind of business.

If you wanna extend the credit validity, just topup any amount to extend another 60 days.

Njoi:
Pay a total of RM60 on a single day, get RM15 free credit within 7 working days. Do you think it's worth it?

https://static02.astro.com.my/njoi/media/nj...k-suka-hati.pdf

But I think those Njoi agents might be able help Njoi users to subscribe... Especially channels that is not shown on CH200.
Perhaps, for example like this Pakar Astro Njoi here: https://www.youtube.com/watch?v=yWDqdq9RP2M

Btw "Njoi TV" channel is now on CH 140, not CH 100 anymore lol

This post has been edited by joshhd: May 28 2020, 09:45 PM

Well... Since it's a "no monthly commitment" paying method, better than nothing lo...

Yes. You can subscribe it at CH200.

Source: https://www.facebook.com/NJOIbyAstro/posts/955008724934844

This TVB Pack has all TVB channels except TVB Jade channel 310

Err I'm not sure...

You can subscribe to this channel on CH200.

From 1 July midnight onwards, Phoenix Chinese Channel (HD CH 318/CH 358) and Phoenix InfoNews Channel (CH 323) will be ceased on Astro on 30th June 2020 at 11:59 pm.
More info here: https://forum.lowyat.net/index.php?showtopi...post&p=97179611

Which means, this 2 channels will no longer be part of Njoi prepaid channels lineup from 1st July onwards.


However, Njoi prepared a "replacement" for it:

Source: https://www.facebook.com/NJOIbyAstro/photos...56340068135043/

Do note that the price shown above, is applicable for one (1) channel only, not "pay one price but get 2 channels".

Njoi Prepaid's Sports Mega Pack:

Astro SuperSport 1, 2, 3, 4, Fox Sports 1 and 2, and also beIN Sports and beIN Sports Max.

All channels (incl. SD and HD) shown above, at this one price:
RM65 for 30 days
RM106 for 60 days

This post has been edited by joshhd: Jun 20 2020, 01:59 AM

Maybe there's an ongoing offer or special offer being offered to you 2 years ago, which you no need to pay RM50 to convert to Njoi subscription.

Well, what do you want to know about HBO channel? 😅
It is the same as usual anyway.

And yea, you'll get both SD and HD versions of HBO and Cinemax upon subscribing it.