QUOTE(alovelyday2007 @ May 7 2014, 06:49 PM)
my ford focus is still within the 3 years warranty period but i was told today by auto connexion that they need 3 to 4 weeks to get the replacement part, gear shift cable, to repair my car.
1. i have had to pay rm300 to the towing contractor of "ford roadside assist" for the 10kilometre of towing service to the jalan ipoh auto connexion service centre and no reimbursement will be given,
2. no courtesy loaner car will be provided for the duration of waiting for the part to arrive and the repair,
3. no extension to the warranty period for the duration, they have declared on the service form that they will not be held responsible for any delay or further delay to the repair
4. no reimbursement for my costs of using alternative transport
5. they declare on the service form they will not be responsible and shall not be held liable for any loss or damage to my car during the duration my car is held at their service centre.
6. i see my car has been parked under a tree covered in dried leaves, twigs and resins (and god forbid i hope the tree doesnt collapsed due to thunder storm)
7. they have replied that they will not reimburse me for the bank hire purchase interest and depreciation costs that i will continue to incur during this period of non use
1) Why you have to pay RM300 to the towing contractor? The insurance would have covered the towing fee as it is free of charge.
2) That depends on the availability of loaner car though in most cases it usually is difficult to have one.
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5) That is not the service form but some sort of acknowledgement form. It is just a formality thing. You can sign on the form, but during the round checks of the car before you hand it to the service centre, the service form will indicate that your car is free from scratches or dents etc. In the event if you find any damage to your car when you collect it from the service centre, they will fix it for you.
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