QUOTE(ryanlee87 @ Sep 15 2014, 10:19 PM)
Hi all, wanna ask something about Hyundai services.
I bought my Elantra Sport 1.6 last month, during the car delivery, I noticed there are some defeat at the body kits. The agent promised to replace it on one to one basis once the stock are ready. Thus, I just drove the car home.
Today the service centre called me and told that the spare part is ready. However, it is requires the factory's workman for the installation. They set a date and time then request me to follow their time.
So now my queries are, as a customer, should I follow the date & time that set by them? shouldn't be they accommodate my schedule? Also, the reason that gave by them was that the part can only be installed by the factory's people, Hyundai Service Centre does not know how to install it. Thus, I must follow the time when the factory people is available.
Please advise. Thanks.
I get the same reason when I asked to check for noise coming from the car seat... Basically they are mechanics not those foreman handing accessories or bodykit.I bought my Elantra Sport 1.6 last month, during the car delivery, I noticed there are some defeat at the body kits. The agent promised to replace it on one to one basis once the stock are ready. Thus, I just drove the car home.
Today the service centre called me and told that the spare part is ready. However, it is requires the factory's workman for the installation. They set a date and time then request me to follow their time.
So now my queries are, as a customer, should I follow the date & time that set by them? shouldn't be they accommodate my schedule? Also, the reason that gave by them was that the part can only be installed by the factory's people, Hyundai Service Centre does not know how to install it. Thus, I must follow the time when the factory people is available.
Please advise. Thanks.
Sep 15 2014, 10:30 PM

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