Hope this time will be a good experience for you so that you are aware when next time you want to buy something

"Hope this time will be a good experience for you so that you are aware when next time you want to buy something " - DELETED
P/S: Oklah, if you think it is not contributed then I make a statement here. (Which I dont see anything wrong with my comment, anyway I respect your decision)

TS Just walk into my shop and ask us a 1-1 exchange

And of course i refused.

Why i refuse?
Read on

By refer to all of the picture posted online and also the one TS sent to me, at first i also thought it is a very serious gap. So i promised to help TS by asking Lenovo what should i do.

But TS don't want but insist me to change a NEW unit for her, by refusing the solution i provided earlier, at yesterday night. I don't know what to do so i temporary put this case aside last night

This morning at 10am+ i open up a display set Y510P to do some repair. Out of curiosity, i trying to figure out where is the gap which claim by the TS . And i found something, A GAP! See picture
[attachmentid=3793776]

The gap in the picture shown is big and wide!

Compare my picture:
[attachmentid=3793776]

and TS's one
[attachmentid=3793773]

They are looking so same big in gap and it's look ssssooo ugly and unacceptable right?

BUT please read on

I take a zoom out shot of the photo from a little bit further distance (1 foot away from the laptop, focal on the corner)
[attachmentid=3793777]

Do you see anything? Barely. Why? because TS' picture is taken in very close up shot and that makes people feel the gap is huge. I doubted, i decided to wait abit and see.
And there the TS walk in just now around 2pm, directly ask me what should i do. i request a check on her unit and then found the so call "huge gap" is exactly what i shown in the picture, width less than 1mm. After realising this, i told her that the actual gap compare to the picture she sent to me is different, her face changed already

I switch on my table lamp and show her my unit that there is a similar sign on my unit also. But she claim she didn't saw it. She said i might has caused the gap when i repair the laptop and i told her, i took picture already before i proceed with repair that i can show her if she want. she said nothing then.

She then ask me to open a new unit for her to see, when my stock replenished(i still ran our of stock at that moment). And then she say she'll come back on thursday to see. I refuse her on the spot even thou i will have stock on Thursday. Which buyer is so generous to take a open set? 

She ask me again if i will change a unit to her. And i repeat the same statement again NO, unless lenovo said CAN. And she kept quite and ask me to help put things back.

Then i walk closer to help but suddenly saw TS's friend kept on putting her hand inside the bag looks like adjusting the position of her bag. You know is what? Sound recording! At this moment i totally confirm that this lady is TOTALLY not honest and not trust worthy at all.  And i tell her, you got sound recording? Good we have also.

Then TS scold me for taking "nonsense" act (herm, who was the one who is "nonsense" at first that made us to sound recording to protect ourselves?)

And as promised, we reissue a proper receipt to replace the earlier one. Show the newly issued one and let them check the receipt in correct order, and i scrap the old one in front of everyone.

after thing is packed she left quietly with her friend.
side notes:
a. She blame me for not forward her the email between me and lenovo to her, i told her i can't until lenovo feedback a solution. Is that consider a problem?

b. She blame me AGAIN for not telling her clearly the 7 days 1-1 term. TS never ask me clearly also, furthermore i was handling TS's stuff and got distracted to answer her question in short.

c. She blame my staff for don't assist her and ask her to go (S.C)service center immediately. She already tell us it's a cosmetic defective and base on our knowledge cosmetic is compulsory need to go(S.C), EVEN thou she came to our shop, the outcome still the same. My staff doesn't want her to waste her time by multi visiting and advised her to go S.C...

d. In my shop, we emphasize on after sales service than anything. We helped 100% of the customer who facing hardware failure within 7 days of purchase without much question asked. TS is the first one who complain we don't want to honor After Sales service.

e. My staff just hang up the phone call to lenovo S.C., and once again re-confirm that no reseller is responsible for Cosmetic claim and TS must carry in to S.C for their Engineer to check and verify if this is claimable. This matches my staff's claim from the beginning upon the first tel conversation. (don't believe? call 1800-220-116 to check)

Anyway, this case has been taken over as instructed by lenovo Malaysia. What we need to do has been done and we no longer involve in this matter. Lenovo Malaysia's official rep will get in touch with TS and follow up the case.

This is our last reply in this topic and hope you guys can judge yourself.

Thank you

p/s: all above statement claim true and real by refer to voice recording. (i skipped some of the not important conversation)

As someone who has experience in repair and RMA.

If the defect is cosmetic, and can be repair by a simple and a few minutes of work, I would recommend diy or send to repair center for a 5 mins job.

Asking for a brand new unit is .....

Of cos. Its your hard earned money, but, we have to be reasonable.

No, I don't know storm 88 nor I have a grudge on ts.

Seriously.

Im not taking sides here but seriously TS
ur last post was filled with personal attack instead of pointing out the problem
he did after all called lenovo to help u get a change
but if its really cosmetic defect..it will be hard to get a 1 on 1 exchange
those u should really see before u leave the shop
sorry to say, but i doubt even those big company will let u change 1 on 1 for cosmetic defect (unless ur talking bout apple here.. lol)

To be fair, to resolve this issue have you checked with Lenovo to see whether indeed this is a cosmetic issue or is it normal?! If it is then check what can be done.

1) Why open so late? Our facebook clearly listed we open at 12pm and also upon conversation i also told her we open at 12.
2) Why don't reply her pm. We never see any PM nor enquiries from you, how do we reply?
That was the first time we encounter a customer who complain even before made purchase, therefore we remember this.