Hi u will need to send ur phone to service centre. They will fix for u. At berjaya times square

I will certainly do that when I get there

Just got a HTC One today. Noticed my camera has the purple tint in low light. Does the 14 day one-to-one exchange with SIS still apply?

Also, does this phone support LTE with celcom? I have enabled LTE in the carrier settings but yet to receive LTE signal.

Thanks.

http://www.techslack.com/2014/01/htc-one-t...442-kitkat.html

It's coming sooooooon. :s

New unit also got purple tint problem?

You need LTE SIM card to support LTE, and your area need to have LTE station. You can test in Sunway Pyramid, can also change your SIM card for free in the Bluecube outside the pyramid there.

Yes, you can still exchange 1 to 1 withing 14 days, and yup HTC One supports Celcom LTE.

Yes, I got it as a gift hence did not get a chance to test it beforehand.

Thanks. Will visit the SC to claim a replacement set. They will change it no questions asked?

how about brightstar set?

Yes, you can walk-in,if you have receipt of purchase it would be better to proof that it's within the 14 days period. Without it, would be difficult as they would trace your warranty period in a totally different way.

Only SiS provide 1 to 1 exchange within 14 days bro, Brightstar only provide warranty but does not include 1 to 1 exchange.

guys any ppl know the contact number of htc sc at kelana
cause remember got ppl mention before need to called before drop down the phone
is it possible drop down at saturday?

I've try to contact HTC in all channels but all sucks.
Live chat - always offline
1800-889855- call 5 times, keep me waiting for 5~10 mins and no answer
The general customer service hoteline 1800-238-7788 - even worse, the number was invalid.
Email- no reply

I'm in Penang, else will go to time square to fire at the service office, anyone know how to contact them?

Wow so many complaints.

Right now, Maxis is having promotion for HTC One (MYR799) bundled with 2 years contract. I have been thinking to get one until I found so many negative feedback here.

Is it still wise to get HTC One? The new batch is still having the same problem like camera and gap?

Thanks.

This post has been edited by soulsberry: Jan 6 2014, 05:18 PM

Hi! Sorry 4 late reply...

I call HTC at

1800 889 855‎
‎08:00 - 20:00 (Mon - Sat), 09:00 - 18:00 (Sun)‎

tell them 'bout the prob... They will ask u to troubleshoot urself... then call them back & arrange the courier... Courier service will give u Tracking no when their collected... Since mine is SIS warranty, so they send my HO to SIS at Kelana Jaya...

This afternoon, HTC call me again to confirm about the collection...

It's depend on your warranty, they will sent it over to warranty company before to HTC...

Got my phone back after 2 weeks as promised by the service rep at the counter and also the HTC Hotline.

I'm surprised with the service and delighted with the service as I was expecting the worst case scenario which you guys have been talking about. Probably I am lucky or the service is bucking up.

Camera issue seems to be gone for now which I will continue to monitor. Any updates I'll post it up here.

woaaa congrats! Can't wait to send out mine!

Pray, then strap your balls to your head, then go buy. If no problem you very good looking and lucky. Got problem, padan muka la..its a known problem.

Already know mountain got lion, still want to go up mountain.

I am skeptical, but all the best..hope to hear you say no problem.
Get the phone hot from playing candy crush or your favorite game then try the camera.

maybe u can try using the One naked while u use gps.
when u feel it is warm then put it to the aircond let it cool down, that work pretty well tho.

or u can just lock the screen n listen to the voice navi, this can reduce the phone temp greatly.

The phone dealer counter me back saying when i'm dealing with HTC then why i sue them ? What i do now ? ?

Maybe or maybe not. Let's see how it goes and all the best to you too!


Nah, this phone hardly have games in there. I have my S3 to fulfil the games and I will never play games like candy crush.
Then again, I should install some to see how it goes. Let's see how it goes then.
Any games that is interesting?