Guys,

Been looking at the thread and I am planning to send my phone down for warranty claim. Yes it's the dreaded purple tint issue.

I only have some time now and that damm courier company UPS didnt even call me couple days ago and just came to my office to collect the phone but I was not in. I complaint but no calls til now on when to pick my phone up.

I now plan to send my phone in today to BTS. Just wondering if it's open today? I did check on HTC website and it says only open on weekdays.
Anyone with experience to send it in on a weekend at the shop or the service centre is a different setup all together?

Thanks bro for the update. Well, I'm on leave til the new year comes so just give it a try. Plus I have not gone down kl in a while now. Wonder what changed.

Btw, which floor is it located? Website did not state the address.

I've been a loyal fan for a while. First HTC was a Legend, then One X (that itself also got issue), then got a S3 (still using it) and now with the "One" phone.

My previous experience with HTC service was bad. Thought they might have bucked up. Seems no even after over a year and a half.

Problem is I am not sure if the principal has the presence here or an appointed "distributor" or company running the show. HTC overseas services I doubt its that bad (I'm sure there are cases)

So my summary is CS in any field in Malaysia sucks big time. red tape, under trained, under paid, blah blah blah..

This post has been edited by Warwick: Dec 22 2013, 11:26 AM

Thanks bro!

Like they say, seriously sad la. Won't be able to comment for now unless the service do surprise me then. I am giving the benefit of the doubt still.

Will update you guys here.

TS, update me in the owners list. Silver 32G.

Don't mind me asking, under which section is the complaints thread for HTC One?


This is the standard art of "taichi" customers around. Never to buy HTC again? I think I will also jump ship to the Nexus series, unless HTC customer service surprises me.

Sent phone in on 23/12/13. Let's see what happens then. Stardard reply is phone under assessment and time frame is 2 weeks now.


I believe some write ups has mentioned the slow charge up once near full battery. Fast charge then nearing full will trickle down to help preserve battery life.

Does the phone led lights up green once fully charged on yours?

Ah, "unofficial complaints thread of HTC One"


back to good camera

Thanks for the heads up mate! I just ordered one.

Call the service center bro!


1 week has passed for mine.. by the 2nd week no news, gonna be like 300, raise hell to them HTC CS

BTW, HTC USA website has this to say. Unlocked HTC Ones are updated to Kit Kat. Anyone can verify or the update not yet reach our shore yet?

sos of HTC update 4.4

Got my phone back after 2 weeks as promised by the service rep at the counter and also the HTC Hotline.

I'm surprised with the service and delighted with the service as I was expecting the worst case scenario which you guys have been talking about. Probably I am lucky or the service is bucking up.

Camera issue seems to be gone for now which I will continue to monitor. Any updates I'll post it up here.

Maybe or maybe not. Let's see how it goes and all the best to you too!


Nah, this phone hardly have games in there. I have my S3 to fulfil the games and I will never play games like candy crush.
Then again, I should install some to see how it goes. Let's see how it goes then.
Any games that is interesting?

Thanks, install in S3 first see how ehehe


Free shipping. I paid one for like RM84. aiya round up to 85. plus free shipping! well then again, I have not gotten my casing yet tho.
UAG - HTC One

Anyway., update.
Camera issue still there. Now green tint. under low lighting, evening sun and night shot with flash. getting fed up!
HTC phones are built nice, 2 gripes I have is quality control of the hardware and the customer service.

This post has been edited by Warwick: Jan 11 2014, 05:51 PM


Attached thumbnail(s)

Aint like this when I first got the phone. I remember night shots aint no green tint but got noise... somehow maybe gotta live with it. Just that I can't be always swapping phones and I am still freaking based at Kedah. Sorry, but seriously bored when finish work unless I travel up to border LOL!!!

Gotta find the photo first then will post up for comparison.

Oh, talk about my casing. Its here. Didn't check my mailbox. Freaking light and don't really seem to add bulk.

and yeah Tiny Death Star Wars is not too bad! love the 8bit fun & humour

This post has been edited by Warwick: Jan 11 2014, 07:16 PM


Attached thumbnail(s)

There's no Duke 250 dude, either 200 or 390. now price of that even lower coz no ABS... ops side track abit..

After fixing the purple tint issue, now the green tint is appearing

Yeap!! I also now am having doubts if I should sent it in again.....



I got the purple tint after the update to 4.3
Sienzz

I am so tempted to do that as well, change it to GPE but I like the Sense UI... either wait after cny I go send phone in for the second time or maybe just root.

Are you kidding me? you have the thought of getting another one? after a record 5th time? going for the 3rd time for me will be the last straw and I am not looking forward to send it in for the second time now. Will be sending it in after the cny week.

How come? coz Hard To Compensate never resolved the issue... which I really believe its the hardware.


I wouldn't even consider any HTC models anymore after this crap! The only HTC I never encountered any issue was the Legend. First one was the HTC One X, then this "One".

I will use it to the max first before changing phone

You guys lucky la, me after sending back kena green tint pulak

I know on HTC FB page a few also kena. If can recall here also got members comment their phones after sending back like that, KVLWL i think he kena even after sending it in like countless times

Nope. Dig the thread and also on HTC FB page to check the customers feedback

Let's see how then, if that's the case I will be claiming against Digi. See my mood how then if I do send it in and issue still there.

KVLWL, like your case also 5 times also like that..

I don't want to be in the statistic as well oooo, still contemplating if I should send in soon

Sent in mine, got the opposite of the spectrum for camera, green tint like the HULK..


Yeap, me also bout there. thats why comtemplating. Lucky I have a spare phone in case.

What's the certain something? Is it on XDA forum?

I'm still thinking, given the experience I had with HTC was surprisingly good for me tho I had to follow up on my phone if it is fixed then only I went to collect.

Now, I might want to go soon as I am looking for DDR2 rams... apparently my computer thinks I dont see enough blue screen

So if I do go, will send it in.


BTW, argh the agony of the KitKat when coming. In the back of my head, I just wanna see if the update will resolve the purple/green tint issue even tho I think it wont, but somehow just wanna see.

Jason, good screen protector? How much u letting it go?

Same here, green tint now after send in once for purple tint issue... from Barney the dino to the Hulk. Might not bother to send in soon actually

BTW, UAG got promo for its cases. Buy one get one free and shipping is free too! if anyone is interested