Hi! I'm newbie here...

Got a HTC One Black 32GB with purple & sometimes reddish issues. This afternoon the courier has come to collect my HO... After he saw my phone, he said he has collected many HO in Penang. There is one HO user has been 3 times send his device to service centre until he was fed up and finally decided to chance to another phone...

The courier then said it will take about 1 week but not more than 1 month.

Hi! Sorry 4 late reply...

I call HTC at

1800 889 855‎
‎08:00 - 20:00 (Mon - Sat), 09:00 - 18:00 (Sun)‎

tell them 'bout the prob... They will ask u to troubleshoot urself... then call them back & arrange the courier... Courier service will give u Tracking no when their collected... Since mine is SIS warranty, so they send my HO to SIS at Kelana Jaya...

This afternoon, HTC call me again to confirm about the collection...

It's depend on your warranty, they will sent it over to warranty company before to HTC...

Uh Ohh! I love N.O.V.A 3...

My HO Chronology! (Based on purple tint issue)

UPS pickup my HO on 03 Jan 2014
Call their centre on 10 Jan... HO still in assessment
I've contacted HTC just now (16 Jan), they said my HO already repaired & now in logistic. Ready for shipment... Will arrive maybe on monday or tuesday...

can't wait for it. Hope the problem gone away forever...