Forumer you are complaining against: Devour

Item being sold/bought: Lenovo Y410p

Original thread link: https://forum.lowyat.net/topic/2713641

Date of transaction: 05 August 2013

Details of the complaint :

My brother wanna buy laptop using UiTM PC Loan. So i contact Devour and he is very friendly and respond with every question i asked.

On 02/08/2013 I PM him to get best deal
Refer attachment:
Evidence 1:


On 05/08/2013 So to confirm booking and safe trade on both side, we agreed confirm booking RM487.
So i personally bank in the money to his company account - Frixfox Solution (NS0078196-T) CIMB - 12930002841053
Refer attachment:
Evidence 2:
Transaction from AmBank online to your account FRIXFOX SOLUTION CIMB 12930002841053
-Amount RM487
-Date / Time  05/08/2013 10:19:13
Transaction Reference No.  0805028840


On 06/08/2013 UiTM directly transfer RM2800 to his account (as UiTM refer to quotation done by FrixFox Solution)
Refer attachment:
Evidence 3:
Transaction UiTM indicate transfer RM2800 to your FRIXFOX SOLUTION account
-Cheque deposite machine dated 06/08/2013, 10:59:10AM, CIMB Bandar Baru Klang
-To FRIXFOX SOLUTION CIMB 12930002841053, # Cheque 8766


On *18/08/2013 we met at McD SS15 and Y410p successfully purchased/traded
The actual price purchased base on the receipt/d.o/invoice is RM 2787. So remaining RM13 (Rm2800-RM2787) given.
He agreed that he will transfer RM487 asap.
Evidence 4:


Other Evidences





I already did my best to get him through after COD.
Last Email : 5 August
Last SMS : 17 August 2013
Last Whatsapp :21 August 2013
Last called : He didnt pick up my call after COD, but i did try using differ number, but once he know who is calling he just said "oh you, ok ok i reply you on PM" and hang up.

Sigh.. never heard from him after that. Even reply my posting on original thread till recent dispute thread post by others, he start to "entertain" my post
Well i might not able to claim back my RM487, but i hope it wont happen to others forumer even online re-seller have good reputation in LYN forum.

edited: 04 Oct 2013 - update title

This post has been edited by eikan: Oct 4 2013, 02:51 PM

Long story short-- actually i will happy to see you open this rather then you spam my sell topic, at least can prove the true.



invoice must write actual total invoice, example , my cost rm 2000 , i sell u rm 2100, i must write rm 2100, who so crazy will add deposit inside ? we got report to LHDN , if buyer paid us deposit rm 500, i gonna write rm 2600 ? so i profit rm 600 ? i mati la ..


Our dealing cod method will solved the balance with customer on the spot (if customer gave deposit ) and so on that day i already return you rm 13 + rm 487 , ask them sign the D.O / Invoice-- ensure no any argument. Lastly ,t i had refund your deposit on the spot and you had sign the D.O / Invoice that i given you on the spot, our dealing had sealed with you has received the laptop. i dont think u will let me go or i will let u go if either one have owe other one money.




- the invoice is protect both indicated we had sealed dealing


- blocking / did not answer you contact is because i already feed back you in my topic ( that u spam ) , as i no time entertain this kind of "demand" after i found out u demand more from me ( called my phone more that 20 miss call in within short minutes )


- i have feeling that this case is fishy, bandwagon， one of my buyer told me, he can spoil a seller reputation , will order one cheap rm 20 thingy , as him courier to him and lastly open case here, and show inside the parcel have stone only, no value things, so i hope forumer appreciate trade zone resources and do not abuse it.



- friendly remind, - perhaps u have use the money that u claim i owe you or lost it like the ecard that u mention ?

https://forum.lowyat.net/topic/2713641/+1020


thanks you

This post has been edited by devour: Oct 3 2013, 06:33 PM

No need to drama, direct to the point.
As agreed, you bring laptop and explain to me about the product at McD SS15
Next when i claim my deposit you mention that you unable to gimme RM487 as its deposited to company account FrixFox Solution, and u cant simply keluarkan the deposit
I didnt expect that, but since from start till COD happen are smooth, well i trust you to later transfer the deposit back via online banking.
You asked me if i have cimb or maybank, i said i only have AmBank. Then i said, i will whatsapp you my wife account details (refer prev attachment)
We agreed then i proceed sign off DO+RM13 ONLY... while u put back the laptop back to the box, i go buy mcD take away, and once done u help me carry the box to my car.

Do you have any evidence you paid me RM13? nope but i claim you did paid me RM13.
Do you have any evidence you paid me back RM487? nope, and i claim u didnt paid me, we agreed on transfer via online banking
Do you have any evidence you receive payment RM487 and RM2800? I help you on this

I also can say "I have a feeling that this devour is fishy, bandwagon. One of my guts telling me that
-You probly plan for this from the start,
-You intentionally FORGOT about this after COD done or
-You probly confuse that you only return my RM13 but you assume RM13+487
How you defend the claim? repetitive DO already sign and deal are sealed with amount RM2787, aint you should have different receipt of return deposit so you wont face this trouble.

Call also never pickup (AFTER DONE COD), NEVER CALL back also.. but u did return call once via my office number, once I ask for my deposit status, u said busy got client... and i call you back after that also you never pickup or return call.

friendly reminder : no need to divert and accuse me on other things, i wont go this far for trouble,

Note : I have using LYN since Jan 2003, as source of info as its among most reliable and reputable forum (after tmnewsgroup) with dedicated mods by sections. I dont dare tarnish my own reputation here, and i wanna ensure LYN maintain their greatness

proof that u didnt get any deposit rm487...show ur acc bank statement here...n tell here how u refund back to customer their deposit even he already put a proof of receipt...
at invoice only show rm2787..but actually u get rm2800...how bout rm487 deposit?u never mention in invoice...
rm487 still mau makan? not make u rich or millionair la...

i dont think buyer with so long story and got a proof of each transaction will try earn rm487 from u...

Nice seller....zzzzzz

Boss, people are talking about facts and showing evidence now.

We dun care how u FEEL, no "perhaps", "maybe", "probably" and etc.

U are doing biz, if u think ppl are here to cheat u, u must know how to defend urself.

How the common procedure/practice works won help u to escape without showing any proof.

what? Another topic on Devour?

got many ar?


1. To be fair, devour cant just say TS "might lost" the money.
2. I saw TS said got whatsapp proof that seller agreed to transfer via online the deposit to buyer. So devour do show the proof of the online transaction.

hi, which part did you see we had whatapp him agree to transfer money online ? pls en-light? or u just assume ?if every one simply whatsup us his bank info and ask us pay him money , -- its direct reflect we owe him money ? so fair enough to seller ? different buyer have different working style , my method is if deal sealed and done, other whatever claim, i will check first, if its fake one, i will direct ignore the person, i dont think whomever has to be obey to those "some one - those irrelevant one" rules right ?


, so the invoice is just a Recycling paper ? now i only know even after sign already the Invoice/ d.o , still can claim not yet settled payment or not yet receive items.

Means even one customer called us, delivery one unit example value 2 k to him ( pure cash on arrive , no deposit required ) , on the spot he pay me cash--less , i no calculate proper , he sign invoice/ d.o , after it i also can claim he owe me rm 200 cause he do not have valid bank transfer slip show he already paid us ?

This post has been edited by devour: Oct 4 2013, 11:26 AM

Oh well, eikan if u do have proof of that then do post it up.

To devour, the invoice is just a formal invoice for record purposes (or Tax Return) also just like you mentioned, u cant put "selling price + deposit amount" there (something like that which makes me so confused now)..

But then again, how come u dun issue any invoice/DO for the deposit? No recycle paper around that time? LOL.
BTW the right method is ALWAYS INCLUDE THE DEPOSIT AMOUNT.

its also a D.O , not only a invoice you know, if not, customer said no items delivery



- BTW the right method is ALWAYS INCLUDE THE DEPOSIT AMOUNT.
---> this part , i agree should write for now onward to avoid future case like this , thanks

so you admit you took extra RM487 and will refund

OR

you refuse to acknowledge the above?

He admitted got the deposit, and after that said he "remembered" he already pay back CASH during COD.
Funny thing that is some time after he ignored "checked" only he willing to reply to customer.


p/s: RM487 i would have remember on the spot and would have replied to my buyer. No need to "check".

At that point of time, amount transferred worth RM487+RM2800. I already take high risk here.
During COD, of coz i wanna the lappy already, and expect deal seal + my deposit RM487.
Upon time to sign off he said he will transfer the money via online banking.

So at this time i have 2 option:
1- wont sign the do/invoice, mean i wont get anything
2- believe him will transfer RM487 and receive the lappy, but need sign off DO.. after all he very 'nice' before COD happen.

I opt for #2, so the invoice mention RM2787, so ok lah he return me RM13.
No resit issued for RM487

So sign off happen.I take his word on this. I put my effort getting my wife M2U acc number.
I also get my AmOnline transaction slip and UiTM transaction slip details for his reference.
And of coz i call sms whatsapp email after the COD, till mark 30days no respond i lose my patient lah...feel kene scam already.

Generally can you remember things u done last 30days? hardly unless historical data that documented/email/whatsapp/sms

Thanks all for reading my case. All above statement are true with evidences.

unfortunately your case is a verbal agreement. devour can say he did returned the deposit to you when COD and you forgot about it and vise versa.

hard case here

goodluck

If he do transfer the money via online banking, why don't he just show the online transaction proof?

my bad

seller claimed he refund RM487 via cash on the spot.

sigh.devour again.hope mod can give a dispute tag

unfortunately he can also just promised me he will return the deposit later via online banking, and he forgot/ignore what happen entirely n keep claim deal are seal with DO invoice RM2787. He nothing to lose as money already inside his account.

yup hard case, but if follow evidence, rm487 never being returned.

I used to buy from devour, he would take a 10% deposit as a security and I would only need to pay the balance when COD...

tricky situation:

Buyer : Have evidence that he had send deposit to seller

Seller : He claimed he already did returned the deposit when COD. He claim the receipt as his evidence (even tho the receipt didnt mention anything about the deposit being returned to buyer).



in my point of view, Seller is at dis advantage here as he dont have a solid proof that he returned the deposit to the buyer...

devour should show proof he already pay the amount rm487...at receipt or online transaction...
in this case devour never show anything that he already return back eikan deposit...
bcoz UITM pay him full amount and not the balance..
and devour practice is collect deposit from buyer without give any receipt..
very smart seller to cheat customer money if anything happen...dont need any proof..

bro , u just log in yr case to consumer association Malaysia, let them to handle for u more easy, somemore u are student.. very fast response

Devour, without proof of payment in cash such as payment voucher or so, you definitely in the disadvantage side when this case brought to tribunal Malaysia.

No such thing as you remember you pay him edi or bla bla, without black and white...u sure lose.

To TS, just report to tribunal if devour fail to return ur money....

keeping deposit is illegal anyway.

seller can be reported to the police imho for refusing to return deposit. Seller don't have the proof he already return the deposit but buyer have proof that he has given deposit to seller.

😒very sloppy lah kau ni!
Bayar balik lah duit orang!
Tak payah pusing2 lah!
Berapa tahun dah kau bisnes?
Puih!

Tbh, I purchased from Devour previously and the format is pretty much the same.

10% deposit, balance on COD.

When I COD with him, I transfer only the balance ( 90% ) of the money to him on the spot.

I can't really say if he's been dishonest, but that's how he used to operate.

Maybe you should ask your Uni to contact him instead? Seeing its MYR 4xx instead of MYR 13..

Devour - If you did receive the money, which is still unclear from your conversation, just refund it. At least your reputation would not be affected by such issue. Hope you'll resolve it asap

Just make a police report since the seller has nothing to prove.

U hv a very high chance of winning the case.

I think both sides dont have hard evidance that the money was returned, thats the grey area here which is dragging the case ... and another thing to consider is 1 person is a super senior member, while the other has been trading for 3 years in the forum with no complaints .. 2 be fair, both have good credits in the forum

Thanks all for your respond.

Already filed it, thanks for suggestion. Im not student

If i have hard evidence total money have returned, sure no case , im happy customer he happy seller.

To whomever deal with him before without issue, im happy for you, as his normal transaction are ~10% depo, and ~90% COD.

My case slight differ, summary :
Total deposit ~17.xx%(RM487) ,
Total Payment 100%(RM2800) ,
Purchase/Invoice Item : RM2787
Return deposit 2.6%(RM13)
Remaining Balance : ~17.xx% = RM487

Just a suggestion, why don't you go meet devour in reality and ask him properly?

This might be more helpful as communicating online might be a mess.

If both of you can sit down and talk this over smoothly, surely there's way for both to profit without much problem, no?

hope you get your $$ back bro

You probly can reach him at 012 332 4420, but in my case he never pickup since after COD 18 August 2013. Thats already 50 days waiting.

Sadly it happen before to other customer.
https://forum.lowyat.net/index.php?showtopi...&#entry60845320
https://forum.lowyat.net/index.php?showtopi...&#entry60874297
https://forum.lowyat.net/index.php?showtopi...&#entry62518514

abit hard case,
lol

This post has been edited by hirota: Oct 10 2013, 10:10 PM

I think after this incident your reputation is already or at least getting spoilt already

From Devour's reply HERE as quoted above, he has been asking hiscustomers to acknowledge on the return of money/deposit. Why he didnt ask TS to acknowledge on the return of deposit if he did return it to TS??

Damn.. Devour is on my list if wanna by laptop.. but now..

im not trying to point fingers here , but after reading this thread , i couldnt find any statement released by Devour (even in the whatsapp or PM) saying he is going to refund you your money . what i am trying to say here is the fact that your so-called "evidence" has no valid proof there that Devour has yet to refund your deposit . to be honest . perhaps if you disclose a full conversation (in which he clearly state that he is going to refund your RM487 after the transaction has been made) you would have a solid proof . otherwise you are not going to get your refund .

P/S: im not Devour's friend , and i certainly am not going to buy any products from him after reading this . just giving my 2 cents

Well,next time must do everything while COD,if not messed up,if he said need sign paper bla bla,just don't sign and don't take laptop,don't be impatient

haha tricky right, thats why when i COD with people , i always bring a friend along to remind me of anything i might miss out

Sometimes when you finally get your gadget , you're too immersed in it , until everything else forget d

well said..

Regardless , devour dont dare to reply here d , time to spam his sales threads with potential scammer alert then

No worry , i everyday log in this forum well, my explanation is there already , invoice is there, cod completed and sealed, i dont think thats anything i need worry or add flame about it. We try our best to serve and deal everything with gentlemanly, however , thats impossible of any seller score 100 % full marks revert from every buyer or potential buyer, for your kindly concern , our invoice already amend with deposit ( settle ) blanket added to avoid further miss understanding ,last for not least if you have anything not clear, welcome you pm me to discuss about it , thanks and have a nice day

PS： if you too free and no others to job then like wanna spam , is up to you, i just a seller, this forum not belong to me, i have no right to prohibit you =)

nah if i wanted to, i would had , it was just a joke =)

i wont be so free to go ruin other people's sales anyway

I have solid proof i paid RM487 to his account.
I have solid proof the lappy price is RM2787.
I dont have solid proof he return RM13.
He dont have solid proof he return RM487.

Atm he receive 2787+487 = 3274 on his account.
Atm i receive laptop laptop worth 2787.

Yeah agreed, should all COD. but i do agree seller should take earnest deposit as commitment, but shouldnt take more than 10% of total amount.
Yup should be more patient and never trust seller even he so nice to you, always have details transaction slip/documents as your evidence.

Good to know you improve your cod/invoice/do blanket at your end so it wont happen to other people in case you 'forgot' or 'remember you paid' after 30 days or after COD.

Seems like this case wont go anywhere, and since you "remember" you paid me after im waiting for >30days are wasted, I already bring this case to KPDNKK under file B1-B-538-2013, for further assistant. TQ all.

update us here, we want to know the outcomes too.

Hi @eikan , may the force be with you, brother...

This post has been edited by overhaulin79: Oct 17 2013, 11:03 PM

Hey devour

I hope this mailing address represent FrixFox Solution is correct?
I got it from your header/stamping at invoice/do , the one with total RM2787

FRIXFOX SOLUTION (NS0078196-T)
4A-11-08 Saraka Apt Jalan Wawasan 4/12,
47100 Puchong
Selangor




Last thing i "remember" its very hard to ctc you (not happen to others), so a registered mail will be sent to you officially soon.

Thanks for your cooperation

This post has been edited by eikan: Oct 24 2013, 12:18 PM

case solved

This post has been edited by devour: Oct 27 2013, 12:00 PM

Sorry for late update

After some negotiation, FrixFox/Devour agreed to issue cheque RM487 CIMB to close this case.

We met at same location, McD SS15 to handover the cheque, with some document to sign off and confirm the deal.
I agree to close this thread, and void the complain against him - tribunal (B1-B-538-2013) once cheque is clear.

Will update on cheque progress.

Received payment RM487 to my AmBank account.
LYN Case can be closed.
eTribunal case - Notice of Discontinuance - In Process

Thanks all readers/comments/PMers and support everyone