Forumer you are complaining against: Devour

Item being sold/bought: Lenovo Y410p

Original thread link: https://forum.lowyat.net/topic/2713641

Date of transaction: 05 August 2013

Details of the complaint :

My brother wanna buy laptop using UiTM PC Loan. So i contact Devour and he is very friendly and respond with every question i asked.

On 02/08/2013 I PM him to get best deal
Refer attachment:
Evidence 1:


On 05/08/2013 So to confirm booking and safe trade on both side, we agreed confirm booking RM487.
So i personally bank in the money to his company account - Frixfox Solution (NS0078196-T) CIMB - 12930002841053
Refer attachment:
Evidence 2:
Transaction from AmBank online to your account FRIXFOX SOLUTION CIMB 12930002841053
-Amount RM487
-Date / Time  05/08/2013 10:19:13
Transaction Reference No.  0805028840


On 06/08/2013 UiTM directly transfer RM2800 to his account (as UiTM refer to quotation done by FrixFox Solution)
Refer attachment:
Evidence 3:
Transaction UiTM indicate transfer RM2800 to your FRIXFOX SOLUTION account
-Cheque deposite machine dated 06/08/2013, 10:59:10AM, CIMB Bandar Baru Klang
-To FRIXFOX SOLUTION CIMB 12930002841053, # Cheque 8766


On *18/08/2013 we met at McD SS15 and Y410p successfully purchased/traded
The actual price purchased base on the receipt/d.o/invoice is RM 2787. So remaining RM13 (Rm2800-RM2787) given.
He agreed that he will transfer RM487 asap.
Evidence 4:


Other Evidences





I already did my best to get him through after COD.
Last Email : 5 August
Last SMS : 17 August 2013
Last Whatsapp :21 August 2013
Last called : He didnt pick up my call after COD, but i did try using differ number, but once he know who is calling he just said "oh you, ok ok i reply you on PM" and hang up.

Sigh.. never heard from him after that. Even reply my posting on original thread till recent dispute thread post by others, he start to "entertain" my post
Well i might not able to claim back my RM487, but i hope it wont happen to others forumer even online re-seller have good reputation in LYN forum.

edited: 04 Oct 2013 - update title

This post has been edited by eikan: Oct 4 2013, 02:51 PM

No need to drama, direct to the point.
As agreed, you bring laptop and explain to me about the product at McD SS15
Next when i claim my deposit you mention that you unable to gimme RM487 as its deposited to company account FrixFox Solution, and u cant simply keluarkan the deposit
I didnt expect that, but since from start till COD happen are smooth, well i trust you to later transfer the deposit back via online banking.
You asked me if i have cimb or maybank, i said i only have AmBank. Then i said, i will whatsapp you my wife account details (refer prev attachment)
We agreed then i proceed sign off DO+RM13 ONLY... while u put back the laptop back to the box, i go buy mcD take away, and once done u help me carry the box to my car.

Do you have any evidence you paid me RM13? nope but i claim you did paid me RM13.
Do you have any evidence you paid me back RM487? nope, and i claim u didnt paid me, we agreed on transfer via online banking
Do you have any evidence you receive payment RM487 and RM2800? I help you on this

I also can say "I have a feeling that this devour is fishy, bandwagon. One of my guts telling me that
-You probly plan for this from the start,
-You intentionally FORGOT about this after COD done or
-You probly confuse that you only return my RM13 but you assume RM13+487
How you defend the claim? repetitive DO already sign and deal are sealed with amount RM2787, aint you should have different receipt of return deposit so you wont face this trouble.

Call also never pickup (AFTER DONE COD), NEVER CALL back also.. but u did return call once via my office number, once I ask for my deposit status, u said busy got client... and i call you back after that also you never pickup or return call.

friendly reminder : no need to divert and accuse me on other things, i wont go this far for trouble,

Note : I have using LYN since Jan 2003, as source of info as its among most reliable and reputable forum (after tmnewsgroup) with dedicated mods by sections. I dont dare tarnish my own reputation here, and i wanna ensure LYN maintain their greatness

At that point of time, amount transferred worth RM487+RM2800. I already take high risk here.
During COD, of coz i wanna the lappy already, and expect deal seal + my deposit RM487.
Upon time to sign off he said he will transfer the money via online banking.

So at this time i have 2 option:
1- wont sign the do/invoice, mean i wont get anything
2- believe him will transfer RM487 and receive the lappy, but need sign off DO.. after all he very 'nice' before COD happen.

I opt for #2, so the invoice mention RM2787, so ok lah he return me RM13.
No resit issued for RM487

So sign off happen.I take his word on this. I put my effort getting my wife M2U acc number.
I also get my AmOnline transaction slip and UiTM transaction slip details for his reference.
And of coz i call sms whatsapp email after the COD, till mark 30days no respond i lose my patient lah...feel kene scam already.

Generally can you remember things u done last 30days? hardly unless historical data that documented/email/whatsapp/sms

Thanks all for reading my case. All above statement are true with evidences.

unfortunately he can also just promised me he will return the deposit later via online banking, and he forgot/ignore what happen entirely n keep claim deal are seal with DO invoice RM2787. He nothing to lose as money already inside his account.

yup hard case, but if follow evidence, rm487 never being returned.

Thanks all for your respond.

Already filed it, thanks for suggestion. Im not student

If i have hard evidence total money have returned, sure no case , im happy customer he happy seller.

To whomever deal with him before without issue, im happy for you, as his normal transaction are ~10% depo, and ~90% COD.

My case slight differ, summary :
Total deposit ~17.xx%(RM487) ,
Total Payment 100%(RM2800) ,
Purchase/Invoice Item : RM2787
Return deposit 2.6%(RM13)
Remaining Balance : ~17.xx% = RM487

You probly can reach him at 012 332 4420, but in my case he never pickup since after COD 18 August 2013. Thats already 50 days waiting.

Sadly it happen before to other customer.
https://forum.lowyat.net/index.php?showtopi...&#entry60845320
https://forum.lowyat.net/index.php?showtopi...&#entry60874297
https://forum.lowyat.net/index.php?showtopi...&#entry62518514

I have solid proof i paid RM487 to his account.
I have solid proof the lappy price is RM2787.
I dont have solid proof he return RM13.
He dont have solid proof he return RM487.

Atm he receive 2787+487 = 3274 on his account.
Atm i receive laptop laptop worth 2787.

Yeah agreed, should all COD. but i do agree seller should take earnest deposit as commitment, but shouldnt take more than 10% of total amount.
Yup should be more patient and never trust seller even he so nice to you, always have details transaction slip/documents as your evidence.

Good to know you improve your cod/invoice/do blanket at your end so it wont happen to other people in case you 'forgot' or 'remember you paid' after 30 days or after COD.

Seems like this case wont go anywhere, and since you "remember" you paid me after im waiting for >30days are wasted, I already bring this case to KPDNKK under file B1-B-538-2013, for further assistant. TQ all.

Hey devour

I hope this mailing address represent FrixFox Solution is correct?
I got it from your header/stamping at invoice/do , the one with total RM2787

FRIXFOX SOLUTION (NS0078196-T)
4A-11-08 Saraka Apt Jalan Wawasan 4/12,
47100 Puchong
Selangor




Last thing i "remember" its very hard to ctc you (not happen to others), so a registered mail will be sent to you officially soon.

Thanks for your cooperation

This post has been edited by eikan: Oct 24 2013, 12:18 PM

Sorry for late update

After some negotiation, FrixFox/Devour agreed to issue cheque RM487 CIMB to close this case.

We met at same location, McD SS15 to handover the cheque, with some document to sign off and confirm the deal.
I agree to close this thread, and void the complain against him - tribunal (B1-B-538-2013) once cheque is clear.

Will update on cheque progress.

Received payment RM487 to my AmBank account.
LYN Case can be closed.
eTribunal case - Notice of Discontinuance - In Process

Thanks all readers/comments/PMers and support everyone