ya. sometimes it ridiculous. last time i had a problem with my glove box, it was stuck. and they set me an appointment month after that wtf. then i just go to some random workshop with a RM10 labour. 5mins siap. lol

@BlackForce

You can send your car for me to diagnose next time

This is ridiculous, styling and life which are more important? Scirocco 1.4 with that price actually i can get many great car from other brand. Absolutely not from VW.

if any one u want to know...

jessy is one of the 2 customer service dept people in VGM.
the other being her direct manager who will not answer any calls or reply any mails...
everything is done by jessy... and yes she do have some kind of attitude problem too...

in a way i pity her for doing everything but after seeing her attitude first hand, i would say she deserved it in a way... another typical pretty face with an attitude example...

This do not happen with VW cars alone .It happen to other luxury cars too . The reason for this is that todays luxury cars is more sopisticated with many parts . Old cars have fewer parts so that why old cars like Iswara , Nissan 130Y , Toyota Corolla are much more reliable than todays luxury cars .

.

dam it,the worst part is u still need to pay RM2k every month for the car loan.i feel you bro.

Got pic?

VW = People's Car in Germany.

Prettt much like Proton in Malaysia. So why do people look up to VW? Because price.

Despite that, the manual Jetta GLI is very nice.

why don't copy this thread's link and paste it on VW Malaysia's FB page?? and see how they respond

TS described engine related problem right ?, we are not talking about Dsg,? Sigh.... 2nd pacing in 2013 JD power Customer Service Index, and like this, no wonder every body go back and stick to T&H

Great info for all... thanks a lot for your story. Many people don't realize till they found this. Really appreciate it, thanks BlackForce.

Is Wing Hin Autohaus any better?

This post has been edited by m0r31d8ng3l: Oct 3 2013, 08:07 AM

I suggest you email to VW international. As they dont accept this lousy services. As far as i know VW is really reliable. To this to happen must be rare. Keep us updated ya bro. Try this email to
compliance@volkswagen.de .

http://www.volkswagenag.com/content/vwcorp...+of+Conduct.pdf


http://en.volkswagen.com/en/tools/navigati...t/worldmap.html

Fixed.

German makes rank the lowest in the most recent reliability index (2013 Jan). Sos

"Among the 15 brands included in the 2013 study, BMW ranks highest in overall customer service satisfaction for a third consecutive year, with a score of 817. Volkswagen (793) ranks second, followed by Honda and Mazda in a tie (786 each). Mitsubishi (765) achieves the highest improvement among all brands, with a 34-point increase." - source http://paultan.org/2013/08/15/j-d-power-af...es-in-malaysia/

very different from the after sales satisfaction study report..VW ranks 2nd in the report. i thought that premium/expensive cars is also coming with premium after/sales assistance. also don't understand why they charge you consumables and other things because, it is the car's engine (or other problems) that causes the lost of your brake fluid for example. its not that you went for regular service. somemore still under warranty.

very appreciate if TS can update any news/wayforward, will be following this thread..

This post has been edited by efaceninja: Oct 3 2013, 08:28 AM

Noobsss

German QUALITY Speaks for ITSELF

How about VW Jetta? Test Drive feel very good

The gearbox failure/defective hardly come during the test drive but after certain mileage.

BMW is using ZF 8-speed gearbox, certainly a safer move IMO.

I mean the after sales service not durable of the car.
My friend's bmw sent to fix for fews days and bmw borrow him a 7 series. His car is a 3 er.

Agree

Saw few jetta dsg malfunction cant drive need to tow into workshop

Engine reliability - top 10 brands according to Warranty Direct
1. Honda (failure rate: 1 in 344)
2. Toyota (failure rate: 1 in 171)
3. Mercedes-Benz (failure rate: 1 in 119)
4. Volvo (failure rate: 1 in 111)
5. Jaguar (failure rate: 1 in 103)
6. Lexus (failure rate: 1 in 101)
7. Fiat (failure rate: 1 in 85)
8. Ford (failure rate: 1 in 80)
9. Nissan (failure rate: 1 in 76)
10. Land Rover (failure rate: 1 in 72)

Engine reliability - bottom 10 brands according to Warranty Direct
1. MG Rover (failure rate: 1 in 13)
2. Audi (failure rate: 1 in 27)
3. Mini (failure rate: 1 in 40)
4. Saab (failure rate: 1 in 40)
5. Vauxhall (failure rate: 1 in 41)
6. Peugeot (failure rate: 1 in 44)
7. BMW (failure rate: 1 in 45)
8. Renault (failure rate: 1 in 46)
9. Volkswagen (failure rate: 1 in 52)
10. Mitsubishi (failure rate: 1 in 59)

that 's it, as I said, go back buying T&H