Oct 2 2013, 11:34 PM, updated 13y ago
5 or 6 months ago, my car (Volkswagen Beetle which still under Volkswagen warranty for 2 to 3 years) was having engine unstable and going to stop by itself, so i decided to take my car had a visit to Goh Brothers Motor sdn bhd located at Sungai Penang, Pulau Penang. I was able to bring my car there after quite a number of appointment with them. This is the first time i sent my car there, at the next day they told me the problem caused by my carbon sensor, they told me it just require to clean the sensor. So i believed and ask them to do so. After two days i went to collect my car, by the time i left the service center, the problem still exist. So i called and do another appointment, Goh side replied that i have to wait for 2 to 3 weeks. But it took me 1 month to took my car to the service center again. The second time i sent my car there and told the same problem, they told me to clean the carbon sensor again. But this time the problem seems to solved. Until days before 2nd of September, the engine of my car started to unstable.
At the noon of 2nd September (heavy rain), suddenly my cars' brake paddle stuck and i couldn't brake, the engine stop and smoke came out from front left of my car. So i called the Volkswagen Roadside Assistance, which promise will arrive in 90 minutes but end up i was waiting for them for 4 hours. After towed to Sungai Pinang Volkswagen service center, i called and they told me to let me know what happen to my car at the next day. They did not call me at 3th September, so i called them again at 4th September, Goh side told me they were still troubleshooting problem for my car, and will call back. After one day waiting, i called them back at 5th September, they told me the cause of my problem is from my battery. I argued with them said that smoke came out from my car and the brake paddle stuck had nothing related to my battery some more the battery was new one, but they insist it was my battery problem. And left me no choice have to accept what they told me, so i request them to take any battery to test in my car, they told me if i wanna test, i have to pay for the new battery because they do not have any battery that can test. So i called the person i bought the battery to have me a replacement, after changed the battery my car finally start up. They told me that the problem of smoke came out from my engine and brake paddle stuck is actually all doing good and no problem at all.
So i went to collect my car at Friday, at Friday night (heavy rain) after 45 minutes when i almost reach the parking of my condo, my engine idle unstable again and feel like gonna stop, in order to prevent engine dead i have to step on my gas paddle constantly. Then my brake paddle stuck again, its totally malfunction. Luckily i did not involved in any road accident. It was 12:30am, so i decided to take my car to the service center the next morning. The next morning my car couldn't start up after 10 minutes of trying, so i called Volkswagen Roadside Assistance again, they promised will arrive in 60 minutes. ( File number is : X113061321 } I left my car key to my security guards so they could pick up my car when they arrive, i can't wait for them because i was going to attend an important meeting. After around 1 hour, someone called me they collect my car but they told me my car can start up and they will tow to the service center anyhow. At the same day afternoon, i went to the service center and i was tried to explain to them what i experienced, this condition of my car may cause me to involve into road accident which may risk my life. They said they will start troubleshooting for the problem, end up i wait for them to answer me until 11th of September, i called them to ask, the person in charge name En. Kurma, he keep telling me they are still checking and promised to call me back but never.
After that he called me and told me the problem was my brake pad and disc rotor, i was confused and told him it has nothing to do with the pad and rotor as the problem not brake not gripping but paddle malfunction, but they insisted and told me to change the brake pad, disc rotor and brake fluid which cost me around RM1,100.00 and i reject since i ask other technician as the told me this incident only will occur when the brake pump or something called vacuum malfunction and my car still under warranty. At 13th of September i visit the service center again and i wish to talk with Kurma face to face, but end up fail to met him. So i request to meet the technician who in charge my car, maybe he understand what happening to my car. The technician name some sort of Ah Yuan, i told him everything and told him to update me directly because i have lost faith in En. Kurma since he never update me and failed to follow up at all. I called them again at 17th of September due to nobody update me at all, so i called and talk with Ah Yuan in the line and he told me that i must change my brake fluid around RM200++ and i accepted. Another problem that caused my aircond having leaking noises after incident of 2nd of September, if i wanted to fix it i will only able to collect my car at 24th September but i already told them i must collect my car at 20th September. But i have no choice i have to collect my car at 24th of September.
At 24th September i did not receive call from Goh side, so i called them and they told me that i must wait until 27th due to waiting aircond cooling coil to arrive and i have to bear cost of the aircond gas refilling around RM100++, i have to accept it. But at 27th September En. Kurma called me and told me i cant collect my car because of cooling coil haven't arrive, i told them to explain everything to me and give me an exact date to collect my car but he couldn't answer me. So i complaint to Volkswagen Malaysia, person in charge of my case name Ms. Jessy. I told her everything and she said she will update me with my car status in the same day. But until 1st of October, both Goh Brothers Motor sdn bhd and Volkswagen Malaysia did not gave me any response. So i called Kurma again since he never call back, he told me most probably i can only collect it as early 13th October, i refused and ask him to lend me car as i having transportation problem but he told me he cant decide, he told me he would discuss with his branch manager and will give me a call but never. And i called Volkswagen Malaysia and spoke to Jessy again and told her everything again, i request to talk to their technical department o discuss about brake paddle stuck and engine idling unstable but Jessy told me all technician were not available. She promised me will contact me at the next day, but never. So i call her back the next day (2nd October) but her colleague told me Jessy was engaged for many times, they ask me to left note to Jessy so she could call me back but until now still haven't call me back. Then i call Kurma to get updated of my car status and the request of lending a car but Kurma was engaged for many times, i asked them to call me back but never.
I had been wait for the whole and siting here typing this helpless and hopeless. I still have to pay for installment, which cost me RM2000 per month. And now i have to rent a car which cost me RM100 per day. But the biggest concern is even after collect my car the problem of my brake and engine problem already risk my life and i really helpless now. I tried to talk with experienced technician they told me it could me wiring malfunction due to those incident (brake vacuum, engine idling unstable, battery totally discharged and cooling coil leaking at the same moment) were in raining day. So i believe its short circuit of the wiring system. I am already lost faith in Volkswagen servicing and the worst Goh Brothers Motor Sdn Bhd. Please let me know what should i do.
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