Are you sure without Proton, government would let you pay less? You still have Perodua. Ok let say P1/P2 do not exist. Are you sure the tax system would be different? Look at our gasoline price even we have our own PETRONAS.

you think so? actually to me it is simply because SSI and CSI are 2 different area and a car brand that score high in Sales Satisfaction ( delivered by sales agent, etc.) may not necessarily score high in CSI (delivered by service agents, etc.) Also the score /and placing varies y-o-y, so it is important to monitor it. FYI, JD power SSI & CSI survey/study for Malaysia is in its 11th year now (2013)

e.g. look at Nissan brand
2010 Nissan is no. 3 in SSI but 6th place in CSI
2011 Nissan is no. 2 in SSI but 7th place in CSI
2012: Nissan come up top no. 1 spot in SSI (and they were happily advertising it) but the same year its CSI is only at 5th place
2013 : Nissan SSI dropped back to 2nd place and its CSI is 8th place! (not bashing Nissan just quoting example here)

VW first appeared in Malaysia SSI in 2012 at 4th place but not in CSI the same year. It appear in CSI only in year 2013 with reappearance in SSI 2013

(Ford brands also first appear in both indexes in 2013 but not years before that)

Why ? because JD power typical surveyed on a sample size of buyers , e.g. the 2013 CSI study is based on responses from 2,772 new-vehicle owners who purchased their vehicle between February 2011 and May 2012 and took their vehicle for service to an authorized service center between August 2012 and May 2013. The study was fielded between February and May 2013.

So, as a colder brand , VW although included in the CSI studies but were not ranked in 2012 , 2011 and years before due to small sample size found on these brands. You will find Peugeot brand has yet to make its Malaysian debut appearance in both indexes due to the same reason.

Looking back in previous years result, you will find even BMW and Mercedes only start appearing in CSI in 2011 but not in 2010 and the years before that

So perhaps VW has 2nd CSI placing in 2013 because its buyer who purchased VW between February 2011 and May 2012 and took their vehicle for service to an authorized service center between August 2012 and May 2013 were happy because facing less problem --may be their cars come from manufacturing batch that has less defects, so the question now is to look at 2014 CSI to see buyers of June 2012 to may be Sept 2013 and see whether that same CSI is held high up there.

and if SSI of 2013* is a tell tell sign to what will become in CSI 2014, a drop of VW at SSI from 4th place 2012 to 7th place in 2013 is not looking good.

*The 2013 Malaysia SSI Study is based on responses from 2,622 new-vehicle buyers who purchased their vehicle between August 2012 and April 2013. The study was fielded between February and June 2013.

This post has been edited by EnergyAnalyst: Oct 4 2013, 11:06 AM

You are sure the money you paid double is went to government instead of VW themselves?

You sure how much excise tax government earned vs total revenues of vehicle sales? If you know the number, you'd be surprise these companies are making lot of profit with current tax system.

With p1 and p2, they have a very good excuse to say they need to impose that tax in for imported cars. They also come out with AP system and many more to make more money for everyone..... And if you all still remember, there is a stage VW want to invest in P1, but someone stop it for the sake of pride and own pocket..... Sorry this is OT.

Back to VW. At europe, VW is a fun and affordable car, there is no atasaan feeling when you own one, it is just an ordinary car. The DSG is a revolution gearbox design, imagine manual transmission you can shift fastest in 300ms, in sport mode DSG can up shift in 8ms. How fast is it? You need to drive one to know the trill. But since it is a new technology, shit hits the roof, DSG fluid outlasted the gearbox. I have a love hate feeling for this car.

yeap. I concur on what you said. But when i meant bullshit its because I don't agree their way of conducting this survey. A VW guy may think it was okay to book an appointment 1 month ago. But a Honda guy may think it is unacceptable to to book an appointment anything more than a week before. Customer's expectation differs and loads of other factors were not taken into account. Sorry to say, but any reports coming out from JD Power from now on, it's garbage to me.

Again. I always have a rule of thumb please disagree if you may. A proper car to me not only has to get you from Point A to Point B rule no1. rule no 2: comfort of driving (handling, safety,NVH) no3 power

so if you are talking about a STI subaru i am not too sure if it falls into the same category brackeet of safety, NVH, and comfort of the GTI. Sheer brute force heck even a wajalution could beat any cars.

Then again, i had my fair share with VW. I had my car tow twiced. Changed my mechatronic unit which i was really unhappy because i was a very careful driver.

you buy a car, it is under warranty, you get it fixed and life goes on. apa lagi mau?

VW are in the spotlight because of the amount of cars they are selling and the amount of end users. Therefore i am not defending VW again but then when the volume arises defintiely they will be more complain and more breakdown compare to other car brands. Again, just so you know VW used to be under car trade and their dealership was revoked due to numerous complains.

End of the day, i do not defend VW service in Malaysia i had my own fair share too trust me.

it WAS different before P1/P2 is here. Thanks to Mahathir. Evil old hag.

They want to poison your friend

The way I see it they lack experienced mechanics and enough SCs to handle the explosion in VW sales.

You can try international VW forums for suggestions as to what the problem is. Also contact VW international/Germany. We had a problem a long time ago with our new Renault back then. The SC couldn't fix it, Renault Germany was also clueless. After they contacted Renault France they were told what the issue was..

I'm not sure who made more profit, but all I know is, I pay double of the car price. And I think the car price is control by some secret committee , we will never enjoy open market.

Not that different. Import car price remain the same after first proton launched. No price increase. The different is, the proton is cheaper due to low excise tax.

Typical Malaysian worshipping export car manufacturer until forgetting the most fundamental matter. Then you should just went for work, go back dinner sleep and die for the next 40 years ahead. If you are lucky enough to survive that long.

The secret committee is the company themselves. Hybrid cars is still expensive despite 0 tax compare to the rest of the world. Even funnier is that they are few thousands cheaper in langkawi, despite the hybrid already 0 tax.

AP system benefit AP holder. Franchise AP holder are all these big car company. They previously no need to pay single cent to government to get the AP certificate, but somehow AP is cost 30k per certificate in middle of distribution stage.

As Livelifedrive's review of the new MK7 GTI put it, it's the best of both worlds.

But the after sales service and the many problems reported that is major is disturbing.

you insolent brat cursing others in open forum!
Baseless shit you accuse others before brushing your English comprehension to understand others better before spouting bullshit with that twisted mouth of yours, making you a great example of a smart alec keyboard warrior.

I doubt you can go far with your life with such attitude. be a crybaby all you want after this. you aren't worth more of my time.

Volkswagen Malaysia need to step up its subpar service. Enough is enough. Bring in some qualified technician rather then some...hocus pocus technician. Everything change change then finally fixing it is not good enough.

I wonder how much would it cost to repair a VW especially at their service centers.

For example if TS car wasn't still in warranty, would the bill be like RM20k?

Those people buying 5 year old VW really have balls of steel.

so are you saying consumers can make a difference in influencing VW to continue or change their local dealership to the more professional complaint handling dealers. ? (if i am reading between the line right? if that is true, I fully agree) but just curious, in your opinion who are currently the better local VW dealer? curious if you don't mind sharing...

Now who's cursing who at the first place at the open forum!

You shouldn't curse people at the first place, don't you think? Or you have a special exception from others like me?

This post has been edited by ConmanHunter: Dec 27 2013, 06:27 PM

You are the MAN