I just noticed that I can't use my unifi email coz TM terminated it recently, is it just me?

Hi all

wanted to check with all the experts here regarding TM Unifi.  I just had Unifi installed at my place last week but the WiFi signal is very weak, especially upstairs.  The "router" or "residential gateway" they gave me is some brand called InnaTech RG4332.

I was wondering if I can swap out this router for something else like an Apple Extreme or a TP Link or whatever.

Can someone please let me know if this is possible and is it very troublesome to re-config everything? I'm not that IT savvy

Thanks in advance.

After calling the customer service it's not possible for VIP 10 customer to get this special promo without upgrading to VIP 20 package.

So i downgraded to VIP 5. Since my 24 months contract already up i don't have to pay anything, instead just refresh it for another 24 months. Then i made another call and upgraded to VIP 10 + Mega Pack promo (RM199). All of these are done in less than 24 hours.

I saved RM30 each month, got the Mega Pack channels and TM got myself commit for another 2 years. Win-win situation for all.

Special thanks to all TM Unifi customer service personnel that helped me through this as well. In my years of dealing with any organization, I got to say Unifi have one of the best customer service in the business.

Nice. Seriously TM should think of something to handle this rather than the long way of downgrading then upgrading again. Well I think if you just subscribe as  new subscriber, then you terminate your old account. You would also get new equipment for free.

WHy save RM30 and not RM50? Megapack is not cost at RM50/month?

Cos my old bill was VIP10 (RM199) + Platinum Pack (RM30) so the total is RM229. But comparing package by package, you're correct this promo pack saves RM50.

Few days ago I saw my friend who's still under VIP5 24 months contract recently upgraded to this very pack, got me thinking "why me, as a long time customer should pay more for an inferior package?". That was the moment I thought I gotta sign-up for this promo pack no matter what. Luckily my old contract was up just in time, so I didn't have to pay any penalty for the downgrading process.

I just upgraded this promotion package from 5 to 10, just wanna watch TV...

Any idea how to request for new equipment as my TV box and the fibre modem going crazy. No more warranty and my house area port all full.

After installing unifi, to cancel my previous streamyx and phone line just need to walk in to any TM centre right? no need to bring anything?

Unifi using Innatech? new router after the L7. Can you show us the router pic?

Some information from google that it was manufactured by Shenzhen Gongjin Electronics

After installing unifi, to cancel my previous streamyx and phone line just need to walk in to any TM centre right? no need to bring anything?

Bring the old phone. If not they will deduct some amount from deposit.

Bring the old phone. If not they will deduct some amount from deposit.