wow ..what did u send it in warranty for? less than 14 days is it?

Just a report guys.

My HTC One was sent in for service on 30th August 2013
I called HTC help line on the 6th September 2013, and they confirm my unit is ready for collection, so I went and collect it.

When I went to collect my unit, no problems on the spot, turn on camera and put it against a stack of papers on the table, pure black. Went home and tested it and ahhh, the problem is back.

Here are some pictures to share, it is a pitch black room, and the only source of light is the LEDs on the air conditioner.

THIS IS WITH THE FRONT CAMERA


THIS IS WITH THE REAR CAMERA, ULTRAPIXEL
ISO Setting - AUTO


ISO Setting - 100


ISO Setting - 200


ISO Setting - 400


ISO Setting - 800


ISO Setting - 1600



Yes, its almost non-existant @ ISO 100, but if you understand the function of ISO, higher ISO allows you to take pictures in low-light situation with a faster shutter speed. Higher ISO always result in more grainy pictures, not PURPLISH!

I've also tested different white balance setting, the problem doesn't go away, just changes purple tint to blue tint. So as you can see this is not a software issue, its definitely hardware.

I will be dropping by HTC Service Center again this Friday. We will see if this problem get solved first or the Sony Xperia Z1 comes out first. I don't enjoy getting screwed over after paying RM2k+

but how soi can u be? change camera already also the same?
then their replacement camera also crap 1 ah

Boss, you ask me, I ask who? HTC technician sleeping on their job. Maybe didn't even change the camera, just keep it for 5 days and give me back, who knows?

if me angry lo
ahhaha
go there demand 1 to 1 change!!!

my top right screen doesnt sit flush with the frame

can feel the height when swiping my finger over the area

bottom panel sit flush tho

haih build quality is dubious cos someone didnt QC the device

but i can live with that

time to shop for a case

You can demand whatever you want, they can don't give also. Then how? Hahahaha. The CS personnel sit there also cannot make decision, they just follow SOP. And I think no manager there one.

Wah, live with it? You pay RM2k for top end device and "live with it"? You're really the boss, i salute you. If more customers like you HTC will survive lah. I just want my money's worth, if you tell me your super duper ultra camera is optimized for low light, then it better not be crap.

My old Nokia N82 can take better pictures. Hell, even the HTC One front camera can take better pictures.

haih thats why htc one no customer service at all
last time i complain apple they give me free gift + fix my imac up
customer service no 1 eh
lol

this kind of thing is subjective

u wanna make urself be heard then so be it

as thing go now even the replacement will have an or more issue one way or another

like u said, z1 come out then its a different story altogether

that's why salute you lo. if the company screw me over, no way i am going to roll over and play dead. we shall see. Friday I will go to the SC again and see how. Ready for consumer tribunal.

EDIT: I just called Consumer Tribunal Malaysia, they say you file tribunal against the company/entity you purchased your phone from, and not HTC. So I will get in touch with DiGi before I file tribunal.

This post has been edited by Jason: Sep 11 2013, 04:32 PM

u bought it from digi as well

then im very interested

might just CC ur procedure LOL

Hopefully it ends well for you bro!

My htc one also bought from digi. When found got purple tint problem, Digi ask me direct call HTC say they will collect phone from me. on 03 Sep their courier collect device and sent to KL. Last week call service center they advice need four days do assessment. Today make call they say need two weeks to repair....

If after two week I got same problem again, I will follow yr step to make complaint.....

I got test HTC butterfly s, they don't have such issue, look like HTC one camera part is the main reason....

Butterfly s also UltraPixel? Sorry too lazy to Google

Yes

Pray hard and always always, pray that HTC wont ditch your phone once One Maxx is out

No need to pray hard they WILL ditch it

Of course when new phone out, they will ditch older phone. Common sense

Well, then just backup the consumer tribunal procedures for other members to use it just in case. haha
So far, still living with the m7. Quite bored though.

Regarding HTC ONE purple tint issue : here's the latest updated

HTC was aware of the problem a while ago now and has finally made an official response on the subject.

We recently received a single purple color that appears in images taken with the HTC One reports. After reviewing the internal relations, we expect a software update that will enhance the color contrast in low light conditions. As we work to improve this aspect of the user experience, we thank our customers for their patience. Meanwhile, If you encounter this problem, we ask you to kindly contact our customer service for help. “



This post has been edited by [yEaT]: Sep 12 2013, 12:11 AM