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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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beLIEve
post Apr 30 2023, 01:15 AM

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QUOTE(contestchris @ Apr 30 2023, 12:28 AM)
Sorry my bad (amended my post above), the transaction date captured on the RHB app/website is 26th of April.
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no worries.

It's possible that Maxis is using some EU or US payment gateway resulting in a backdated date. It's also possible that they're using a local gateway whose clock is a bit slow. RHB's campaign T&C says that we should follow RHB's time, so you should be safe. Keep the SMS for disputes.
beLIEve
post Apr 30 2023, 04:23 AM

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QUOTE(contestchris @ Apr 30 2023, 01:18 AM)
Wait, but RHB's own capture of the transaction is 26th on their app and website.
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For RHB and Public Bank, they capture Transaction time sent by the payment processor. Other banks I didn't pay attention. For campaign, they have other servers not visible to us.

This post has been edited by beLIEve: Apr 30 2023, 04:24 AM
beLIEve
post Apr 30 2023, 12:46 PM

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QUOTE(contestchris @ Apr 30 2023, 11:33 AM)
So ultimately what would RHBs internal servers not visible to us are likely to capture it as? 26th or 27th?
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*Should* be 27th. If you don't get cashback, open case and show them your SMS OTP. If you participate multiple days, it will be difficult to distinguish, so you will have to ask them if you win from this particular transaction
beLIEve
post May 18 2023, 11:37 PM

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QUOTE(ronnie @ May 18 2023, 08:45 PM)
Does the cash back (shell card) pays on regular dates like M2 Amex ?
Is it automatically or need to request ?
Is it based on Statement Date or Calendar month basis ?
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Regular, automagic, statement date

QUOTE(joshjoke @ May 18 2023, 09:13 PM)
Anyone take the offer from RHB CashXcess with 0 interest ? Really without any charges involved if month repayment is on time?
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Took in the past. I think for new card application only. Really no charges. You can ask before accepting - also make sure no admin fee.
beLIEve
post May 23 2023, 08:38 PM

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QUOTE(cybpsych @ May 23 2023, 04:43 PM)
last time old rhbnow portal, can drop them a message request for rebates

with new portal, couldnt find any messaging feature.
try call lor. no harm trying. at least you get an answer rather than guessing.
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QUOTE(asiatrader98 @ May 23 2023, 08:31 PM)
Will do, thanks
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I explored the app, and under Contact Us, it says call or email: customer.service@rhbgroup.com. So, if no one answers like they used to back in the covid days, try email.
beLIEve
post May 26 2023, 06:45 PM

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QUOTE(koja6049 @ May 26 2023, 05:31 PM)
already said cannot get past the AVR. Anyway i drop a message off their facebook page, they promise to make a callback to me  smile.gif
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Try again later loh. I also activated mine over the phone way before the PIN slip arrived.
beLIEve
post May 31 2023, 12:20 PM

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QUOTE(contestchris @ May 31 2023, 11:07 AM)
So can I confirm no one in this thread got cashback for Everyday Deals campaign in Q1 2023? It should've been credited by now already

(Note: Different from Ecomm spend campaign yea)
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I haven't get and should != must. 2022Q4 also they exceeded their T&C of 8 weeks.
beLIEve
post Jun 6 2023, 03:11 PM

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QUOTE(PeopleOfPerlis @ Jun 6 2023, 03:00 PM)
HI. can we pledge our fixed deposit to apply RHB credit card?

thanks
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yes. Minimum 5000 and need to sign some docs to pledge. Still subjected to approval. If reject, banker needs to retry and retry.
beLIEve
post Jun 12 2023, 11:39 AM

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QUOTE(Zeroxhunter @ Jun 12 2023, 11:36 AM)
I received message says "your cc will be ready for self pick-up at your selected branch in 5 working days".

Do i need to wait for bank's call or just go to any nearest rhb to check it out?
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if walking distance, just go and check. Otherwise, call and ask.
beLIEve
post Jun 16 2023, 05:37 PM

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QUOTE(lowyat101 @ Jun 16 2023, 03:50 PM)
QUOTE(mamamia @ Jun 16 2023, 04:37 PM)
yes
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QUOTE(LostAndFound @ Jun 16 2023, 05:17 PM)
Try before?
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QUOTE(cybpsych @ Feb 1 2023, 12:00 PM)
3.2 The Cardmember's Monthly Total Spend will determine the Tier which the Cardmember falls into.
The applicable percentage of Cash Back is based on the selected categories as per table below:
.....
The following transactions are expressly excluded and no Cash Back will be granted for such
using the Card:
3.4.1 Petrol transactions for brands other than Shell.
3.4.2 Balance Transfer, Cash Advance transactions;
.....

This post has been edited by beLIEve: Jun 16 2023, 05:39 PM
beLIEve
post Jun 16 2023, 09:24 PM

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QUOTE(lowyat101 @ Jun 16 2023, 06:26 PM)
this is for the CB, but didn't say if it's included/excluded for the total monthly spend calculation
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The first line already say Spend. Affin say monthly spend 3k or monthly balance 3k?
beLIEve
post Jun 17 2023, 11:14 AM

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QUOTE(lowyat101 @ Jun 17 2023, 10:53 AM)
ya that's the initial question, since it's not clearly stated in the t&c

nvm let me try it out this month and update here again
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Hope you're aware it's a costly test. Maybe do some calculation before you try? Once you drop below 2500 qualified spending, you get a lower percentage cashback.
beLIEve
post Jun 17 2023, 05:30 PM

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QUOTE(kembayang @ Jun 17 2023, 03:05 PM)
Daily interest 15%?
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15% per annum. So, divide your total interest into 365 days for daily count.
beLIEve
post Jun 17 2023, 11:06 PM

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QUOTE(lowyat101 @ Jun 17 2023, 10:11 PM)
Thanks for highlighting. It's actually for the VS card.

For this month I will target only the online category, spend 1.5k online/ewallet + my BT will reach slightly more than 2.5k. Let's see if I will get the 2% RM30 or the 1% RM15 CB.

Ya not worth to try if it's the Shell card since normally the target is RM50+RM50 CB at least.
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不必客氣

If you're playing with VS, no need bother trying Departmental with zcity. Already tried, no cashback.

VS no cashback for ewallet unless they're online. So, T@NGo saved card == no cashback. Shoppee saved card yes cashback even if no OTP.

This post has been edited by beLIEve: Jun 17 2023, 11:09 PM
beLIEve
post Jun 17 2023, 11:18 PM

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QUOTE(ClarenceT @ Jun 17 2023, 11:15 PM)
Got CB but under ONLINE (instead of Departmental) which is capped at RM30.
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Yes, aware. Nobody needs zcity for Online tongue.gif

This post has been edited by beLIEve: Jun 17 2023, 11:18 PM
beLIEve
post Jun 18 2023, 12:40 PM

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QUOTE(songokujames @ Jun 18 2023, 12:29 PM)
is anyone know the difference of RHB Shell Visa/-i ? Can I apply both shell credit card with or without -i to maximize my cashback?
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Shell Islamic cannot be used to buy things deemed haram in Islam.

You can apply both, whether they approve both is a different story. My friend applied both pledging FD but got 1 approved only.
beLIEve
post Jun 21 2023, 03:49 PM

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QUOTE(ronnie @ Jun 21 2023, 03:35 PM)
this 0% BT is one-time only ?
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They offer from time to time. But from my records, the last time they offered was 1 year ago.
beLIEve
post Jun 24 2023, 03:05 PM

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QUOTE(joice11 @ Jun 24 2023, 03:01 PM)
hi, thanks for sharing the contact no, yesterday already take up the 0% bt to the max. But seem too late for my Citibank due date next monday, so have to pay for it first.
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I took yesterday, by evening everything paid.
beLIEve
post Jun 24 2023, 03:47 PM

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QUOTE(joice11 @ Jun 24 2023, 03:30 PM)
wah so fast, i forgot to ask the officer, so just asume not in time as last time with affin bank is 3 working days.
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They told me 3 business days. I remember earlier posts say same day transferred. So I checked myself.
beLIEve
post Jun 28 2023, 09:54 AM

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QUOTE(poweredbydiscuz @ Jun 28 2023, 08:51 AM)
My rhb cashback cc did not received any cashback in this month's statement. Called CS and they said will investigate. Anyone have similar experience?
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QUOTE(sjz @ Jun 28 2023, 09:44 AM)
i have the same prob. totally no cb at all.
just called rhb cs, was told that quite a number of cust have the same prob of no cb for statement date 26th.

they'll investigate and credit bck
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Mine was delayed a day or two last month. I did not make any report, maybe someone else did.

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