Hey there,

Recently i saw many people are selling their Lenovo Y400 and Y500, and there is also many dealer selling their new unit.
Based on my research, Lenovo y400 and y500 is the most affordable Gaming laptop , hmmm any user here facing any problem on Y400 and Y500?

Popular laptops will always have a lot of orders, a lot of stocks and a lot of people selling it. Bar none, Y400 or Y500's spec is quite hard to beat, which is why people are looking for it.

A short trip to lowyat plaze this weekend saw a lot of traders and shops not having stocks especially on the RM2999 750M laptop, so you do know that it is selling, although a lot of traders are stuck with the old 650M stocks.

I just browse through the forum, someone is selling a US set y400, with the latest GT750m ,8gb ram + 1TB space for only RM 2350.
But do you know what is the y series limitation?

Why would you want a non-local (US) set?
Won't it be better to just pre-order a local set? Assuming you are staying in Malaysia, of course

Those specs are pretty good for the price, so try not to expect too much in terms of everything else

but the dealer guarantee that the warranty is international by lenovo. But i read the other threads, some user said that US set and Local set the warranty is different terms and conditions.
Hmmm any clue about that?

If you can wait, please wait for the Haswell architecture CPUs to arrive to laptops. Pretty important as they are more power efficient and has better performance

Should be here in a couple of months time

ETA is around June-July.

it is worth the wait if they want some power saving, but not a good deal if they plan to game only.

confirm can claim warranty here...u an go to any lenovo website...select y400/y500...malaysia listed now in country for international warranty claimable...2-3month back this model not update in their list...

just for reffering purpose:


by logic, Service center MIGHT accept warranties.

The unit you buy is not getting 1 year warranty at all. They refer to the date they release from Factory. So you kira the time taken for the unit to be delivered to US, then being grey import to Malaysia again. That might burn up at least 2.5~3 months for transportation. That means you spending 2K plus for a product which got less than 10 months warranty.

Talked to Lenovo service center at lowyat plaza level 4 before how they handle AP unit

They will accept the unit provided if user have local receipt. But once Lenovo find out the submitted unit is AP set, they will inform the user about the reject of RMA claim


Decide yourself la

haha ~ if those so call AP set / US set so good and cheap, why only those "hidden " seller ( i call them "hidden" cause they only appear with dupe acc ) / bangla seller only selling but not those legit seller ?


think about it =)

U, Y & Z series for Lenovo Malaysia set already bundle with 2 year warranty, if u want upgrade warranty to 3 year, u just need to contact legit seller to help u purchase to the Physical Pack or e pack


- if buy those ap set. us set- how to upgrade warranty ? buy from services center ? lol ,

Lol refer to the post below, so who is right and who is wrong?
@@ , very confusing actually.

its same procedure...just buy warranty pack and register it at lenovo website...
even local set comes with 2 year warranty..actually just 1 year warranty standard and use 1year extended warranty...thats why u still need re-register ur item to get 2 year warranty? haha...
yes, warranty pack can buy from any lenovo outlet or service center lenovo or IBM...or can buy direct online...just need serial number and proof of purchase to register ur item..
dont make people confuse la devour...u last time also contact me to buy my item....hahaa
a few lenovo sales asistant also buy from me last time..legit or not...serial number is valid in lenovo website...

lastly, its up to buyer..if u want Original and Cheap, OR Original and Expensive...u have a choice! just do it what u think is right for u...

This post has been edited by ajul: May 27 2013, 09:30 PM

haha ,few ppl comment about your statement ,but u only dare to quote the simplest answer one, why not answer all above doubt ? i help you answer, cause you afraid your item could not claim warranty, so u twist here , twist that



local set allow user to eligible 2 year warranty without worry and add on another year ( if user wish )　so much cheaper price ur AP / US set ?


perhaps , u know how much will cost u upgrade warranty from one year to 3 year instead of 2 year to 3 year ?
u are seller but u not selling warranty pack ? instead ask buyer find warranty upgrade by own ? thats mean u not authorize seller la? or u just a runner ? opps, u dont have shop right ? where ur unit import in from who ? mind elaborate ?



from initial until now you never said if buyer of AP/ US set face warranty claim problem / buying carepack, u will stand up help, all u have done are ask buyer go here go there only...so , u are clever right ?


mind answer question post on below topic first post ?

https://forum.lowyat.net/topic/2491914


i tell u what, last time u like selling toshiba ap set, then toshiba malaysia kill it, after that u sell hp ap set ( if ppl like to know his story , can search forum tribunal) , but Hp malaysia also kill that, now u switch to lenovo, its time for time to kill u , just wait la


by the way , when i got contact u to buy things from u ? dream dream sweet dream , why not u said i am ur gal friend lagi best

oh , by the way, your so call original set, can get one to one replacement unit within 7 days for DOA ? ya ? no? hahahaa

- i can help u answer,its no, and anything you just ask buyer go here go there twist. haha

if those so call ap set / us set so good , so cheap , so nice to earn, why other ppl like storm88, hikari, me dont sell it, so means u are the only clever one , other are stupid ?

This post has been edited by devour: May 27 2013, 09:56 PM

no need to gado2 here...u r senior seller..im also senior seller...u can ask my buyer izzit their unit can claim warranty or not? that sample u use above is not my buyer...i know what problem with that buyer but i dont have time to explain everything..coz he/she not my customer...me only treat my customer not other buyer...
some of my buyer already claim their warranty not even in Malaysia..even outside Malaysia...
luckily i delete some my old Pm...if not, i already put it here ur pm to me...
me also can sell local item if people want..and make a big competitor to u...Lai Lai...if u want local set just pm me how much devour give u, I will beat their price...? opsss...hahaha

any customers want to comment about devour and ajul's comments?

plz continue this tered.. i'm quite interested in lenovo laptop honestly..

already forwarded this thread to lenovo support community.

let the official reply

Wow... I sense some flame over here. For my personal opinion, either ap or local set, at the end you will still getting the same product, just up to your personal preferences and the seller you dealing with.

I prefer local set because of the after sale service and the warranty provided. =D

I guess there is still a unclear message regarding the warranty issue, but I can conclude that is safer to buy from a Lenovo authorize seller. Currently we don't know who is wrong or right unless Lenovo official give us a proper statement for this.
Anyway those who have claim warranty before from Lenovo , please share your experience here.

early got lots of problem

I rma mine i knew.


now got no problem at all so go for it

for thousand over stuffs/gadgets, I'll definitely buy ORIGINAL LOCAL sets & not AP some sh!t.

so Ajul, are you selling AP sh!t? Yes or No?

This post has been edited by 47ronin: May 29 2013, 05:10 PM

I just found out some info from Lenovo Website

http://support.lenovo.com/en_MY/detail.pag...ocID=MIGR-58926


ASEAN (Indonesia, Malaysia, Phillippines, Singapore, Thailand, Vietnam)

Customers requiring International Warranty Service in any of the ASEAN countries may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of company identification (company letter, email, business card, company badge with photo ID), proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).

I guess those who bought US set without any supporting document, i guess the international warranty will be void in Malaysia. Correct me if i am wrong. hmmmm

who r u? izzit u buy anything from me? so i no need answer ur qs.

so u can buy from whoever u want..nobody force u to buy from where..u pay expensive or cheap its all ur money...nobody can stop u...

This post has been edited by ajul: May 29 2013, 06:32 PM

can u tell me..if i do a business, i buy local set (Malaysia) and deliver to my friend dealer at singapore or Indonesia, then my friend dealer at Singapore sell that unit to their customer...izzit their customer need proof of purchase at Malaysia? or just Proof of Purchase from my friend dealer at Singapore?
thats only 1 tier...if my friend dealer export that unit to his friend at Japan etc...what happen? izzit buyer at Japan still need proof of purchase at Malaysia? hahaha...

even u buy at local dealer, a few tier distri and reseller already been go through before the item comes to u...
just show proof of purchase...all the problem accur is settle...
but some buyer not provide any proof of purchase...so their chance is 50-50 to claim warranty...even u buy local set also the procedure is same..its all about procedure...

now i attach for u ur pm to me to buy my item....see who twist words here...
u think i cant sell local set? im also sell local and oversea unit...all unit that make profit im selling...im a real seller..i just give alternative to those who want original and cheap...

now go to ur pm, find that date...for sure u will tried to twist another words later...hahah

Fyi, u know how long im selling this laptop gadget? Im learn from experience...u learn from what u read from other...thats totally different story...
me already sell this IBM/lenovo US set, Singapore Set, Taiwan Set, Australia Set and many unit from IBM Thinkpad and Lenovo quite long ago...
i know their procedure and not all seller know bout it...

ya last time i also sell refurbish US set HP laptop...that time i also dont know its refurbish set..but i learn alot from that thing..but thats old story...but u still take an old story as ur example..

but after that im selling Original NEW HP (US) set...if that model not selling here sure u cant claim the warranty here..only same model that sell at other country is valid to claim warranty under International Warranty...all manufacture is same procedure...just show a proof of purchase from who u buy that item...

for TOSHIBA...its different story...that oversea model that im selling is not sell here...for sure TOSHIBA cant handle the warranty...but the warranty still there...can go to Singapore to claim..buyer get rm3k discount from retail price..they save alot...can go back singapore many times...:-)
what u expect if got huge discount for Original item?

now i hope u not dream anymore..the reality in this business quite competitive...just handle it with happy face..:-)






This post has been edited by ajul: May 29 2013, 07:16 PM

Hey Ajul, u just answered ur own question @.@ no matter how many thousand Tier u want talk about, u will need the proof of purchase from where the set come from, which in your example is Malaysia. Its that simple?

And the rest of your statement is about local dealer is irrelevent. No matter how many hands or distri tier local set go through...locally, in the end we buy at ALLIT or Thundermatch, it is still local set and it is all that matters.

No offence, but we are just trying to tell the customer the RISK of getting AP set. If Lenovo Malaysia willing to service, then great everyone happy(and i do believe many of your customer get service from lenovo msia too).

But those in the business know its not the SOP (standard operating procedure) to service AP set. And one of these days Lenovo Msia will CEASE to support AP set (like Toshiba? HP?) and some poor user will be impacted.

Peace out.

what if i told u its not Ap Set? its Original US set...or Original Singapore Set that buying from local dealer?

what u expect if get huge discount for Original Item? buying gadget all is risk...even got warranty doesnt matter if they cant do it..but some time its a bonus...u want pay rm6K or pay rm3k..or 4k its ur money..
for me i will buy cheap item and original...and i dont care about warranty...why ar? bcoz sometime all the warranty just a Sh!t also...at last problem still not settle...all is nice promise...see what happen to u when the problem occur..
go any BMW car site see how many problem they face for car over rm200K..?some issues cant settle..
u get my point? just keep into ur heart...

with discount i get, i can prepare extra money for spare part if anything happen to my gadget..

some seller here, sell this and that...upgrade this and that...but never inform buyer after upgrade the hardware, possibility item warranty void is very high...i dont think our seller here talk bout that?

back to Lenovo Story...i already sell near thousand unit i think...just pick 1 or 2 my buyer in my record and u ask them how they claim their unit warranty?
sometime people want hear itself then only trust people..

This post has been edited by ajul: May 29 2013, 07:33 PM

Hi Ajul, if your set is ori US set with official US receipt (like amazon, bestbuy etc), it doesnt count as AP set/grey import already.
And i will personally buy from you and recommend all others to buy from you as warranty is a non-issue. However seeing your price, i dont think your source is so...correct me if im wrong.

And i totally agree what you said regarding the choice we now had with AP set. Smart consumer will know which one suit them most.
Example:
1. Pay more for local set with warranty. Any problem, send to service center, even if its shitty asus center. Note that service center nowadays dont do repair, they just replace the whole problematic part (like whole mobo or monitor etc)
2. Pay much less for ori US set. Any problem...go find laptop repair shop sendiri, and pay yourself. That is if the problem not severe and still can be repair. If the laptop DOA/dead, money gone.

Both have its pros and cons, but in the end, consumer must know the risk of buying AP set because not everyone know how AP set warranty works

Yes, its Ori Set with US Receipt...but i cant give to my customer my invoice and show them my cost? izzit dealer sell local set here show their distributor invoice to buyer? u must get my point...
if buyer deal with me..so he/she will get my invoice...not my supplier invoice....u get my point?
and actually u can check the warranty status in Lenovo Website...if that set is Ori...it will show u warranty status...u never buy Apple Product? how they handle the warranty? izzit different?

hmmm but i just read the Term and Condition in Lenovo website saying that you need a supporting document even though it is under warranty.

1. You as a seller off course don't care about warranty but customer do

2. Since you refuse to answer my question,I would assume, 99.99% you are selling AP set.
If anything happened, Lenovo's laptop sold by you won't be covered by warranty at Malaysia service centre.

3. Am I correct?



This post has been edited by 47ronin: May 30 2013, 10:09 AM

Indeed, they way he wrote his statement. As a customer i felt insecure buying from him, I believe everyone wants to have a "good" after sales services too.

I think there is nothing to argue or clarify.

Ori set is ori set, AP is AP. AP set does offer us cheaper price, with the risk of zero warranty.

I think many knows whats AP (from handset). However, some AP handset at least they have their own third party/shop warranty. AP laptop however, seems like all seller wash their hand off once u paid, and ask you refer service center. If service center refuse ur warranty cuz ur AP set, then you're on your own.

The problem is... most AP laptop seller wont tell their customer or admit what they sell is AP set...

Hmmm, but seller admitted that they have the official invoice since they mention they bought it in oversea (US set). Unless seller agree to help you to warranty the unit on behalf.

AP set is AP set. Never buy AP set thinking it could be legit because chances are the international warranty is invalid out of the box. Lenovo Msia have every reason and rights to deny u warranty. Your only choice is go US and claim warranty.

Again i need to emphasize no matter how earlier customer can get local warranty from their AP set, and how the seller assure you, AP SET is still AP SET and you risk having no warranty at all.

what lenovo replied is quite simple:

The unit's receipt need to be from where is meant to be sold.
for example an US unit, with US issued receipt = LENOVO MALAYSIA WILL honor the service
What if:
US unit with Malaysian issued Receipt= AP unit/Grey import, LENOVO MALAYSIA WILL NOT honor service EVEN THOU warranty checkup by lenovo website showing it's still under coverage.

i just refer to the answer given by lenovo forum. I believe it's clear enough what's the answer already

This post has been edited by storm88: May 30 2013, 11:47 PM

hmmm, what i meant is the seller told us they bought in bulk quantity in US. I am sure the US dealer will provide them an official receipt since they told us they cant provide us the receipt due to their pricing factor. So as a customer if i buy from him, if i face any problem with my laptop i will sent back to the seller he will help me to warranty the unit since his having the official receipt. Is that possible?

This post has been edited by Unomi: May 31 2013, 10:01 AM

No it doesnt work that way. The seller invoice from US cant claim for warranty.

Hi i just bought Y500,
im trying to set the dual screen mode:)
i try to play dota on my laptop screen and want to see facebook on the monitor
but when i click on the monitor my dota 2 been minimize.
do you have any idea to help me

According to Lenovo's website:

http://support.lenovo.com/en_US/research/h...?DocID=HT074528

You need proof of purchase and proof of travel for their international warranty.

Yeah, i have said it earlier.
So for those who buying oversea set, please be careful. Actually the seller himself should indicate there might be a risk in warranty if not very misleading to those buyers.

Nobody is going to buy those sets if the seller himself declares that the units do not have warranty coverage in Malaysia.

I supposed this is part of Lenovo's commitment to their local partners. No one is going to buy Malaysian sets if they can get US sets cheaper and with warranty some more.

Warranty still there...try bring any local or oversea unit to any "Real" Service Center not reseller, they only check the warranty status in Lenovo Website..if date is too far different then they will ask for proof of purchase..

u also buya nd resell alot of Apple Product...how apple handle their warranty?local set or oversea set people sell different price alot....

Excuse me, trying to equate Lenovo with Apple is like comparing Durian with Apple.

For Apple products, no matter what, Apple would look at the date when you activate the product.

For example, turn on a Mac, or an iPhone, and both will contact Apple's registration server to say, Hey! Product code so and so is turned on for the first time and activated, please register the warranty.

That means if you buy on the 4th but you turn on the system for the first time on the 7th, your warranty starts from the 7th.

The only time Apple would ask a copy of the receipt is if something screws up during activation, whereby Apple will default the warranty from the manufacturing date. Then you need to send Apple a copy of your receipt.

And Apple has no care a whit of where you buy your set, as long as activation is followed.

Now, for Lenovo, the system defaults to registering your warranty from the manufacturing date. If the system is made on the 1st May 2013, the warranty defaults to 1st May 2013.

It becomes the duty of the reseller then to send the appropriate documentation to Lenovo for them to update the warranty based on the documentation. For some countries, such as Malaysia with the appropriate MY serial, not only will Lenovo update the warranty date but also any 2 year extension if necessary.

So for the same set, if you buy it on the 31st May 2013, Lenovo will then update the set to 31st May as soon as they check the receipt. I once got into trouble and All IT had to help explain the discount that was noted on my receipt as "sell to reseller". Still had that email in fact. Yes, they do look at your receipt.

So no, things are not that clear when you buy non Malaysian set.