Can someone tell me where is sony service center? i wanted to send my SONY XPERIA to claim warranty..
got around puchong/KL/PJ?

Yes there are one in PJ and one in KL....
Sony Service Centre @ Sony Store The Curve 188 1st Floor The Curve Shopping Centre No. 6 Jalan PJU 7/3 Mutiara Damansara - 47800
T:1300881233

Sony Service Centre @ Sony Store KLCC 322-324 Level 3 Ramlee Mall Suria KLCC Shopping Centre Kuala Lumpur City Centre - 50088
T:1300881233

C back ur wrnty card..

Gardens, Mid Valley

KLCC or mid valley / the gardens

I already send twice at amcorp mall, fast service and response

Amcorp mall got sony services center ?i hav a headphone port flap problem.. it dosent close completely ~

some problem can only be repaired at HQ

IXSUN SDN BHD provide very worst and slow services. Send in my phone at 20 July for screen replacement. Been told that I can get it done in 2 week times. When query why its take 2 week, been told that there are no screen spare part.I'm fine with 2 weeks.

After 2 weeks, I give them a call and been told that the screen spare part is no stock yet. When query when what is the ETA, been told that end of Aug.

Today I called to query, their answer is screen spare part no stock not yet reach Malaysia. When ask when is the ETA, been told need to wait until 15 Sept.

Just a screen replacement need to take 2 month. Very "good" service indeed IXSUN SDN BHD.

Come on IXSUN SDN BHD. Whole Malaysia screen spare part no stock for 2 month? Are you serious?

https://www.facebook.com/sonymobilemy

Ixsun where?

I am planning to repair my phone too. But KLCC seems too far for me

IXSUN is the one in Berjaya Plaza. The other repairing HQ is at Amcorp mall

Mid Valley also got right? I see at the Warranty Card

There are a lot of outlets but the one that does the fixing is only two. The others will redivert your device.

Sorry, redivert?

They send it over to the 2 service HQ

https://forum.lowyat.net/index.php?showtopi...post&p=50697950

refer this quote

Keep in mind that SEMS is not Sony. They are just the appointed service centre.

and this their website

http://www.semsservicesonline.com/index.htm

already send my acro s 3 times there to claim my warranty.....

At first tell me where do you leave, then I will able to give you the proper address of sony service center.

Where are the two centre? Do u mean KLCC and The Curve?

"IXSUN is the one in Berjaya Plaza. The other repairing HQ is at Amcorp mall"

Are these two HQs dependant on each other..? My previous experience with IXSUN was a tragedy, i paid for off warranty service and they ruined my phone's camera lens cover by heavily scratching it after service is done and boldly claimed "there was nothing they could do abt it, as it was already there when i sent it in", whereas it definitely wasnt and even suggested me paying another rm 50 to get it replaced as well.

I'm thinking of trying the one in Amcorp Mall if it can provide a more satisfactory service.. Any views on that one?

For the service "quality" in IXSUN, i went to sony klcc and sony the curve, both places suggest call in to confirm if any stock available first on required parts before going as they might have the permanent delay issue.

The only positive point of IXSUN is they work on Saturdays (9-1pm) while Amcorp only on weekdays.

alamak

my xperia 3 compact tab's phone suddenly not working. it is under warranty. i sent my phone to ixsun last two weeks. to date still no call from them . now i am worried

All these so called service centres are only the pickup points for them to collect the device. There are only TWO stops that actually provide service on repair with or without warranty.

Ixsun Service Sdn Bhd @ Plaza Berjaya. It's opposite Berjaya Times Square. Be prepared as there are many negative comments on the service.

SEMS Services Sdn Bhd @ Amcorp Trade Centre. Mind you, it's not inside Amcorp Mall but beside the Mall. This do provide status check via online so that you don't have to call and make query. You can check your device status here. It contains the address, number, and the status tracking via online.

I personally perfer SEMS Services because they have the online tracking on status. But both offer same service length. If there are parts available, it can be done within 4 days. Else you have to wait until they have the parts.

If you ask me, I strongly suggest you to send your device for service on your own. Reason being merchants like us have large amount of device every time we send for service and they tend to take their time to fix instead of rushing it for us. Most service centre would rush for direct consumers rather than dealers.

For gadgets other than mobile, you can always go to MP Global. They fix everything other than Xperia mobile.

MP Global Services Sdn Bhd
Suite 339, Level 3, Block A1, Leisure Commerce Square, Jalan PJS 8/9, Selangor. Petaling Jaya, 46150. Malaysia.

Hope this helps.

This post has been edited by Belphegor: Jan 5 2016, 11:17 AM

Ixsun at Plaza Berjaya is REALLY REALLY CRAPPY! Please don't send your phones in to them, especially after warranty. Even more so if your phone is a waterproof model. Last few years sent my Acro S in for warranty at The Curve branch, they didn't install the earpiece back properly, causing it to lose it's waterproof capabilities. End up complaining to Sony Malaysia and in the end replaced a new phone for me.

Fast forward to today, sent in my out-of-warranty Z3 Compact for battery replacement. After the first battery replacement job, the phone end up with a loose power button connector inside causing intermittent power button presses. Sent it back to them to repair again, then end up losing waterproofing capability AGAIN due to someone opening the front screen and not properly putting adhesive. Confronted them and they turn defensive, denied and the manager even say that water vapor in the camera is normal (WTF?!). Filed a complaint to Sony Malaysia again and now waiting for their feedback and investigation. BEWARE OF THIS SERVICE CENTER!!!

This post has been edited by nkphnx: Apr 23 2016, 01:11 AM

Sems service has been relocated W-10-13