Ixsun at Plaza Berjaya is REALLY REALLY CRAPPY! Please don't send your phones in to them, especially after warranty. Even more so if your phone is a waterproof model. Last few years sent my Acro S in for warranty at The Curve branch, they didn't install the earpiece back properly, causing it to lose it's waterproof capabilities. End up complaining to Sony Malaysia and in the end replaced a new phone for me.

Fast forward to today, sent in my out-of-warranty Z3 Compact for battery replacement. After the first battery replacement job, the phone end up with a loose power button connector inside causing intermittent power button presses. Sent it back to them to repair again, then end up losing waterproofing capability AGAIN due to someone opening the front screen and not properly putting adhesive. Confronted them and they turn defensive, denied and the manager even say that water vapor in the camera is normal (WTF?!). Filed a complaint to Sony Malaysia again and now waiting for their feedback and investigation. BEWARE OF THIS SERVICE CENTER!!!

This post has been edited by nkphnx: Apr 23 2016, 01:11 AM