double

This post has been edited by Fienamie: Jan 22 2013, 02:55 PM

Not law but rules. We should follow rules as blacktubi stated in first post. I don't have problem with biz plan, I can cancel it anytime and I don't complain. As other people rant, maybe you should ignore them or you can ask blacktubi to change the rule which prohibit users complain.

wish can terminate my contract and take wireless bb 20GB instead but need to pay RM420, im not afford to pay it.

This post has been edited by vostroxe: Jan 22 2013, 03:08 PM

lol @ Occupy Maxis Facebook

Anyway, i just received my call Maxis, (today being the last day CFM allow Maxis to reply to my case), heres the key points:

-My quota is 30GB now, and have not been finalized, (literal quoted from her), and upon discussing about whether will it drop to 5GB, she says where am i getting all these wrong information from.

-She proceeds to blame me that i managed to use 30GB in 10 days after my billing date, that i am a heavy user and i deserve the FUP.

-Upon explaining that my little team uses TeamViewer as main method of customer technical support, and our main data comes from corporate usage rather than her accused "bittorrent peer-2-peer, limewire", she starts telling me that this is a mobile plan and i shouldn't even be sharing it.

-No quota checking seems to be intentional and its here to stay, i am told to call Maxis for quota checking AND use the "its-too-late-when-you-see-this" notice SMS from Maxis when quota reach 80%.

-And even further back-and-forth with her, she gave me a case reference ID and by using this ID, i can waive 50% of my penalties for cancelling my plan.

Footnote: Throughout the conversation, she repeatedly tells me to listen, yes yes yes to just ignore through my questions and facts and says "i cannot comment on this" when i press the conversation.


Also: "Yes sir, the highest quota on Maxis Fiber is 30Mbps(Thats exactly what she said.), yes sir, FUP will apply to those heavy users, no sir, the Maxis Fiber is unlimited quota."

Friends, thats your cue to avoid Maxis Fiber like a plague. RUN.


Now that i am 100% sure i am unsatisfied with Maxis's response, i'll be following up my complain to MCMC/CFM again as per their cycle. (report>response>not happy with response>further complain)

Any still have that process chart for complaining in malaysia?

According to some other forumer, complaining hard enough to floor manager about cheated by agent can get you off for free.

According to my Maxis Call, from the looks of it a complain to CFM, regardless of your package, will at least give you a 50% off from penalties.

30GB quota have not been finalised??? don't let them cheat on u. maxshit simply like to pull ur leg...

it mean they might or can change it when they like.
but then, drop to 5gb is false information.

they attacked the facebook comment with FUP.

everyone is silent now

FUP so what? they can disrespect their customer? Better drop the line, give them the real feel or losing customers instead of become keyboard warrior. FUP is there 30gb is decent, but if u don like just drop the line. Those with contract can fight for dropping the line with lesser penalty or no penalty. I believe only if those big corporate start to make alot of noise and wanted to pull out only they will care.

I think it is the best we just terminate and say bye bye to Maxis forever. I believe no matter what, they sure have some reasons like FUP to back their a$$ up.

so long it is 30gb and not 5gb , im ok with it.... its quite hard to fight with maxis , but no harm trying... at least maxis need to inform us officially and announce it.... and should let us check quota frm time to time....

carrefour pull out frm Maxis last year ... not much line , but about 100- 200+ accounts only... Maxis dont bother to retain as well

200 accounts with rm100 commitment, total only 20k.

One thing i don't really like is. They keep copy pasting the same answer all over the comments. Why don't they just come forward and clarify things. Always use FUP as their backup. Gosh i'm going for the CFM complaint ==

You can:
Discuss about phone/modem/settings for Maxis 3G/HS 3G.
Comment about Maxis 3G/HS 3G.
Ask for opinions on Maxis 3G/HS 3G.
You can't:
Discuss about piracy or illegal contents.
Request forummers to rent out their SIM cards here, this is not a trading platform.
Offer to rent out your SIM cards to forummers here, this is not a trading platform.


btw, only those with inferiority complex, needs other to fear them.

btw, if you have nothing to share other than pouring cold water and sharing rubbish, perhaps you can start "share speed and location of speed" of maxis.

LMAO!!!

don't take "bandwidth sharing" as a pretext for limiting us from an unlimited service to a 30GB birdcage, having congested tower is your maxis' business, customers have the right to obtain the optimum internet service from ISP as we have paid every month, despite sometimes the connection speed is pretty lousy, maxis shouldn't simply implement 30gb quota without prior notification. you're not bringing us to high speed internet era, you're just dragging us back to the century before the existence of 56K voice dialing internet. Shame on you maxis !!!!!!!!

I don't care, why don't apply fup from the beginning?? why now suddenly apply FUP??? will continue to spam their comment section

maxshit! Dont always push out FUP to press on consumer, us.
Congested tower or not is not our problem..
Its all your maxis tower problem.. Since u know the tower are congested, then what u will do at the next step? do nothing.
what u will do? keep received subscribers.. keep saying that speed are at your own effort, tower, modem whatever.. then? y dont u upgrade the tower? because u earn alot.. but u cant even upgrade the tower? u got so many customers? but cant effort to upgrade the fcking congested tower? please la maxis.. dont treat us like a small kid. we aint stupid kid at all.. we are consumer.. we got the right to use what we want to do on our ISP.. we pay u every month for the service. Remember that! We using our OWN MONEY TO PAY U!!!!

maxis fiber also got fup

they are waiting more subscribers... then implement quota..
then we complain, then they can push out the fup come out to counter us..
nice tactic ya maxshit..