hai pipu

lipoting in.

My area speed now shoot up to 21mpbs...new record on single channel -.-

Mind sharing how did you manage to maxis to untie your plan?

Oh, phone call at maxis support line?

Any link or details for the digi plan? I need unmetered bandwidth on the go and 48KBps sounds just about right for my light usage. (DotA 2 is like 30KBps average lol)

What i worries the most: Jump ship to legal non-ayam brand 20Mbps Unifi now, within 1 week kena quota implement.

gg.

Thats what i got too. 4 days has passed. Waiting for the 7 days to be up so i can further the complain ^^

safar is probably the guy to go if there will be a LYN VPN. His torrentflux service are ridiculously awesome and he is very lenient with the rules as long the user doesn't abuse it.

I'm a happy user for almost a year at this point.

lol @ Occupy Maxis Facebook

Anyway, i just received my call Maxis, (today being the last day CFM allow Maxis to reply to my case), heres the key points:

-My quota is 30GB now, and have not been finalized, (literal quoted from her), and upon discussing about whether will it drop to 5GB, she says where am i getting all these wrong information from.

-She proceeds to blame me that i managed to use 30GB in 10 days after my billing date, that i am a heavy user and i deserve the FUP.

-Upon explaining that my little team uses TeamViewer as main method of customer technical support, and our main data comes from corporate usage rather than her accused "bittorrent peer-2-peer, limewire", she starts telling me that this is a mobile plan and i shouldn't even be sharing it.

-No quota checking seems to be intentional and its here to stay, i am told to call Maxis for quota checking AND use the "its-too-late-when-you-see-this" notice SMS from Maxis when quota reach 80%.

-And even further back-and-forth with her, she gave me a case reference ID and by using this ID, i can waive 50% of my penalties for cancelling my plan.

Footnote: Throughout the conversation, she repeatedly tells me to listen, yes yes yes to just ignore through my questions and facts and says "i cannot comment on this" when i press the conversation.


Also: "Yes sir, the highest quota on Maxis Fiber is 30Mbps(Thats exactly what she said.), yes sir, FUP will apply to those heavy users, no sir, the Maxis Fiber is unlimited quota."

Friends, thats your cue to avoid Maxis Fiber like a plague. RUN.


Now that i am 100% sure i am unsatisfied with Maxis's response, i'll be following up my complain to MCMC/CFM again as per their cycle. (report>response>not happy with response>further complain)

Any still have that process chart for complaining in malaysia?

According to some other forumer, complaining hard enough to floor manager about cheated by agent can get you off for free.

According to my Maxis Call, from the looks of it a complain to CFM, regardless of your package, will at least give you a 50% off from penalties.