I got my RM50 rebate on 1st statement itself. (Watami card)

I paid mine with cheque at One U branch last month.
I asked if I can pay at any or certain AEON branch. They said all branches can.

I called the CS yesterday morning to ask for the same thing. They said will call back, but still no news from them.

You can call the CS to ask for your card approval date.
Based on my call with the CS, I notice the anniversary date is one year after my card embossed date (not approval date).
Still waiting for the quarterly CB get posted, and see what dates they based on.

I called the CS and asked for the same agent why no call back after 2 days. She put me on hold for more than 10 min and gave me a stupid answer on RM50 CB. I fired she kaw kaw that I was asking about the 3% quarterly CB. She promised to get the watami product team to call me within an hour.
One guy called me back, at first he gave a generic answer and kena from me again...cutting the story short...
Then he told me the approval date is the same as card emboss date. This is the forth version of the answer for the same question I asked in the past 3 months. Really lost confidence on their CS.
He told me his answer is the correct one as he in charged of all AEON cards in the CS.
He said the quarterly CB will be processed before the next statement after 3 month from card approval date.
I also requested them if can put the date range in the CB transaction description. He said will put in as customer feedback.

I took the opportunity to ask him the following questions:
Q1. Why can't pay watami cc from maybank2u?
A1. Still in progress, no date when it is ready.

Q2. Can setup favorite payee in maybank2u to pay watami cc?
A2. AEON has no plan on this.

Q3. Why can't pay AEON cc via IBG to Citibank any more? (I asked this as I remember ronnie mentioned this before, but it is still stated as a valid payment mode in the statement.)
A3. Can. There was a slight change. Select Fund Transfer instead of CC Payment. (If I understand what he meant, refer the screenshot I attached here. For those having AEON cc, you can try it.) This will be available for watami in the future too.

This post has been edited by tbheng: May 16 2013, 12:26 AM


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No, my screenshot was from maybank2u. I don't have cimbclicks.
I din ask about the account number to put in. Should be as per the instruction stated in the cc statement, i.e. 789+16digit cc no.

I have tried Q1 above today, and surprised that it went through successfully. (It failed me for the past 2 months.) Save me a visit to the branch to pay my cc bill. Will check next week if it received at AEON.
I tried Q2 above and it was successful as well. (It failed me for the last 2 months as well.)
I will try Q3 above to pay for my next month WATAMI cc bill, as IBG is 10sen as compare to RM1 for bill payment option.
Or someone can try IBG option to see if it is possible for WATAMI.

Alright! Payment credited into my cc account. Can be seen in the AEON online.
Amount credited is short by RM1.00 from amount transferred.
I have transferred RM1 more than my statement amount to cover this charges.
No need to go to counter for paying cc bill anymore. but with the price of RM1.

This post has been edited by tbheng: May 27 2013, 02:11 PM

Oh, no!
Btw, was the error appear on screen right after you fill the details, or in transaction history after a 1-2 days?
Did you follow (Beneficiary Name and Acct No) like the example stated in statement? (refer screenshot).
Did you called CS to get help?
Thanks for sharing.


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I will try MBB IBG next month end and report here.
AEON has officially indicate this as payment mode by :
- printed at statement
- cashier at counter
- credit card specialist at CS
But, for sure I will spend sometime with the CS (and probably get some silly replies)

Finally!!! I got my 3% Quarterly CB after two flaming calls to CS yesterday.
I have made > 10 calls to CS in the past 4 months, to clarify on this plus requesting e-statements.
But wonder why they put "Payment-Adjust" as the description instead of "3% Quarterly Cash Back" or something along the line.
Seems like if you complaint then they "Adjust" for you instead of automatically posted.
Pretty shaky system they got there.

This post has been edited by tbheng: Jun 14 2013, 12:13 AM


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Try check your swipes against the quarterly date range (according to your card approved date).
And the CS said swipes counted are based on posting dates, though not stated in the T&C.
See any of your posting dates fall outside the date range.
Also get CS to verify for you. They have to provide the answer, no matter how.

This post has been edited by tbheng: Jun 14 2013, 12:33 AM

The CS told you the one in red above?
And you still can't reconcile?
Did CS says will check for you?

This post has been edited by tbheng: Jun 14 2013, 12:49 AM

Yes, min total swipes of RM3k (within 3 months) will get 3% CB, cap at RM150/quarter.
Yes, can be single swipe of RM3k and get RM90 CB.
A good 3% CB for big ticket items (car/house down payments, gadgets, hospital bills, new LED tv, furnitures, vacation packages, etc).
And it is a Visa card which has high acceptance by merchants.

*deleted* duplicate post.

This post has been edited by tbheng: Jun 19 2013, 07:34 AM

Haha... (on the red color part)
It all depend on one's spending/expenses pattern. And I got to adjust mine slightly to optimize the CB.
Now should be all set to "milk" from these 4 Cash(back) Cows effectively.
And of course not forgetting the cc golden rules of spend within one's mean and clear statement balance on time.

Yeah, I was shocked to see this too.
Never experienced statement being changed before. And no formal notification also.

I was paying based on the earlier statement and end up paying RM150 extra. What lar...

The weird thing is the CB carried posting date (13 June) which is after the statement date (10 June).
How can a statement reports something happened (posted) beyond the statement date?
(But of course in this case it benefits the customers, just irregularity lah.)

This post has been edited by tbheng: Jun 27 2013, 07:46 AM

I used to pay near the due date.
Just that this month I am trying the new paying method (IBG), so giving extra allowance days in case it failed.

Hi guys, just an update for my IBG to pay AEON cc via maybank2u. FAILED.

A simplified dialogue of RCA...

Me:Why my IBG to Citibank for AEON cc failed?
MBB:It was reversed due to wrong acct no.
Me:I keyed in correctly, why was it rejected?
MBB:Sorry, MBB did not reject, it was Citibank. Ask Citibank. (Big finger pointing...)
Me:
.....

Me:Why Citibank reject my IBG.
Citi:What acct do you have with us.
Me:None.
Citi:Sorry, you are not our customer, I can't check.
Me:But AEON Credit use Citibank as beneficiary bank. Why reject my IBG?
Citi:Sorry, can't help. Ask AEON credit. (Another finger pointing...)
Me:
.....

Me:Why my IBG failed?
AEON:Hmm...there is an IT issue for IBG via MBB. PBB is ok. We will check and revert.
Me:
.....

Haiz, will use other way to pay for this month and try again next month... Hope they fixed it by then.
I feel like being guinea pig to test their IT system...

That is a great news.
Is yours an AEON cc or AEON WATAMI cc?
Mine was rejected due to account number (not beneficiary name).
As what I was told by the AEON CS, the important bit is the account number not the beneficiary name (even it get truncated).

This post has been edited by tbheng: Jun 28 2013, 11:59 PM