Okay.. let's say i've paid 300 for the advance payment, and in the bill stated that for one time charges there's 300 of upfront charges, and a stamp fee of 10, and then there's the montly charge of 140, so the current charge wudve been 450, so minus 300 from there and i still have to pay 150? i thought the advance payment would be deducted from that 140, meaning i still have a balance of 160 yeah? i'm confusing myself hahaha sorry, such noob. oh and, thanks for replying though!

What 300 upfront charges? i'm not really getting you, kinda confusing, but would suggest u to call 1111, speak to their CS and get it clarified, but good luck on that, because most of the time I would figure things out myself first before they can solve the problem. Real dumbos.

seriously? Maxis got ?

that's what i've been trying to figure out here. i don't know what that 300 of upfront charges is, is it some kind of registration fees or something, cause it's crazy that i've been asked to pay an upfront charge of 300 i know not of. i've asked the celcom cs and he just said, 'oh it's an upfront charges, but since you've made an advance payment of 300, then we deduct from that, so now you only have to pay the remaining of 150.' when i asked what kind of charges it is he straight away babbled some shit that's not even related to what i've asked. i just had to facepalm. which is why i ended up asking here if anyone's first bill got this kind of charges, i just want to know what it is. ah well, maybe i just got to live with it.

Finally found, Maxis got, but RM 15/month for every number.

Celcom also got it during year 2011, but now no more.

DiGi confirmed didn't have it.

Does anyone have a problem like very high usage that's not even possible? I'm getting like 1.4gb, 900mb, 600mb on some days for browsing and going to Melaka. No video streaming. Just wondering, cause I'm wondering if its valid for me to complain.

For last month, they shut off my data at 2.5gb usage. I didn't know so I just paid extra to get it running. I think something's seriously wrong with their usage tracking.

I agreed with you. Already 2 bill cycles, I still can't check my usage.

Your bill show any data usage? Mine never show any data usage, just written mAdvance - RM 58. that's all.

Yeah, got, but its crazy unrealistic.

Edited

This post has been edited by IFANS: Mar 27 2013, 02:19 PM

Fyi data usage cycle is different with call/sms billing cyle. Just found yesterday. After check via celcom online service web.There got option to check data usage.. Like me , my bill cycle every 3rd every month but my data cycle is 18th to 18th

are you new Celcom customer or convert from existing postpaid plan to iPhone contract plan ?

I converted from exec50 to iP 5 prime + madvance. 2 bill cycles no data usage.

I can't check data usage via online customer service, error occured, 2 bill cycles already.

sent vol status during first cycle show remaining 3000MB, always keep this number.

after 2nd bill cycle, it show 3072MB. and remain until now.

I went from DiGi to Celcom First + mAdvance 3GB.

My FUP states its 5gb Broadband plan.

Upon calling them and telling about my problems. Apparently they have two systems running concurrently. 1. My actually mAdvance 3GB which have 1gb left. 2. 5gb broadband plan which I assume is their old plan.

They can't sort out the speed throttling of my account now. Have to wait 3-7 days, which means I'm stuck with slow internet because of their f***ing blunder. I'm really losing faith in Malaysia's telco. When I said that I'm not satisfied with the way things are going because:

1) I had a billshock of 850 and 600 and they barred my line. Twice. My credit limit is RM200. Well done.

2) Going to Melaka will net me 1gb a day usage on average while just browsing.

3) They capped my account data at 2.5gb forcing me to purchase another package (500mb) to get it started again. I thought I was past my 3gb limit. The process can't be reversed.

Celcom's customer service really have no idea what they are doing. Almost all the people I'm talking to aren't well-versed with what I'm inquiring.


So where do I go? The only option is probably Maxis Surfmore 75. But even Maxis has its problems, unless someone says no.

Agree with you, all telcos have problem, quite stupdi funny.

log your report to skmm http://aduan.skmm.gov.my/

I think at the moment, I won't alert and request them to fix my quota problem, since I can use it normally. I will try see can exceed how much quota and still can enjoy high speed ?

If they charged me, I'm sure file a complaint to skmm.

Why you port out from DiGi ? due to their cheap quality network issue ? If you're ok with their network, then you should try again DiGi new smart plan.

Thanks for the info bro. Now i know why they still displayed 5.0GB on my Vol Status where as i just downgrade my data plan end of last yr from 5gb rm98 to 3gb rm58 on top of my company call plan. But last month i exceeded my 3gb limit but still no block or speed throttle. Lucky me...

Anyway, if you jb your phone, there is a tweak which able to display current download & upload activity (if there is any) at the status bar (it'll replace the time when there is any activity). It is exactly the same data as the cellular data usage in the setting. So that you wont miss any current download/upload activities without any hassle to manually check the info in the settings. The name is Data Usage Monitor.


Attached thumbnail(s)

new message > type "vol status" and send to 22188

I ported out of DiGi simply because their phone line was dodgy. By the third time I failed to called my wife when it was urgent, (I was outside and in Kelana Jaya) I decided to opt out. To me, the telephone line should be pristine. Data is secondary.

This post has been edited by bem69: Mar 28 2013, 09:50 AM

That's quite a nifty tool. I haven't JBed my phone but this will be what I'll look for if I do. Thanks!

I see.

I read a lots of feedback from all telcos subscribers, all have their own problem.

If you really want guarantee to be reached, you and your wife better carry 2 different telco (C, D, M, U) sim card. Don't carry 2 MVNO (TuneTalk, Happy, XOX etc), cause they are using main telco networks. For example, you use D, and MVNO (Happy), when your D have problem, Happy has too, cause under same network.

Yeah, that's probably the best option right? I don't have problems with Celcom's line though.