I went to Shakura for 1st trial on 22 Oct. It was a 3-hour session. After that, the consultant(Ivy) persuaded me to sign up for 10 sessions and said that my friend(Irene) had kindly asked her to give me a 50% discount for the package which was RM2800 after discount. Then she went out and came back to say that the manager is giving me an offer if I signed up for 20 sessions, she would give the set of skin care free as well. (She was pointing at the set in front of me which had more than 5 items) I hadn't had time to think, then i realised she had already gone out and swapped my card for RM5600 by installment. My mind was totally blank and stupidly signed the credit card payment of RM5600. I deeply regret and felt that I was cheated. I said to the consultant that the set of items were different from those she showed me. But it was a different story now cause they had already swapped my card !!! I called back a few times to complain. The manager(Sheila) even called me back. She told me on the phone that "Its not that she cannot refund me,... the 20 sessions will guarantee to do a good job on my pigmentation...blah blah...." Then she said she would give me another free bottle of mask and 2 extra sessions for free. And if I'm not happy with the treatment by Ivy, she herself would personally treats my pigmentation. Ok. I listened first. FYI, there is no explanation to state that what they are going to do in the 1st session, 2nd session....and so on. They just said sign up for 20 sessions because we have checked your skin and we are sure that your pigmentation will be removed.

So............. i went back on 3 Nov 2012 for my 1st session in my package. Saw the manager, the story changed again ......SIgh !!!!! How disappointing !! She said the mask was the one included in the package and it will be done during the facial (not the mask in a bottle)....and she DID NOT even mention the extra 2 sessions. She also said that another lady Karen will be taking over her position. She will be in charged of running between all Outlets. So, If she were to run between outlets, how is she going to treat my pigmentation ? In the end she didn't give me anything, and I left. I believe she was saying all these just for the sake of saying them, there was no guarantee whatsoever.

And then I read all a lot of reviews about this place and believe it or not, mostly negatives comments. How am I going to continue the 20 sessions, when I don't even feel like going back there again !!

Thank you.

Here are some websites you can read up about places like this. Yun Nam, London weightloss, New York Skin.....are all under the same company !!


http://17chipmunks.wordpress.com/2012/06/page/3/

http://www.learn4good.com/jobs/e/90929/employer/search/

http://12jus.my/place/shakura-paradigm-mall/

http://jorinakhoo.blogspot.com/2012/07/sha...cts-review.html

http://malaysia.dataotuan.com/kuala.lumpur/merchant-757

http://www.amesunited.com/singapore-ourbrands-page.aspx

thanks for the info!!

Last time I remember buy a coupon for 1st trail session New York Skin Solution almost around RM3x which RRP Rm3xx.

After done first session, they die-die persuade you to sign up packages for 20 times session almost RM10,000 over. Luckily give alot excuses because they keep say can pay in installment in credit card.

Just went for the first trial yesterday. I bombarded the therapist for asking me to pay for RM28 as per their promo before they even started anything.
She sent a consultant to deal with me. I asked her if they belong to the same group under which New York Skin, London Weight, Yun Nam, Dorra are owned. She denied and said Shakura is separate entity, different and has nothing to do with those companies. She sounded like offended and was not 100% friendly. She made it sound like my pigmentation was so bad they are going to become agespots very soon. (I know this is inevitable later. Who doesn't age?
She recommended 3 enzymes for my case. I insisted one only as per first trial offers 1 enzyme only. 3 enzymes cost RM500 if I pay up as member. Member fee 500 and I will be offered to contra with enzymes cost.
Scanned my skin and took some photos. Many cold masks in between cleansing, black/white heads softening then picking, antiseptic, enzyme application and powder formulated mask. The whole treatment they claimed worth RM560. Just the enzyme is already RM300.
Done then photos again and then, skin scanning.
Showed me how the treatment was effective in lightening and making the pigments under my skin uniformly spreaded out and surfaced in the process of old skin cells removal.
She commented that my cells have poor ability of absorption.
I visited the place for the promo and experience. I do not intend to get tied up with any package. So, I have strongly planted that motive from the beginning. All must be strong and determined to object if you are afraid of regrets. No one can force you.
Frankly, the photos were definitely edited or at least camera set to shoot with different lighting. It was obvious when compared the whiteness of towels over my head and below my neck/shoulder. Obviously, the whole photo had been touched up.
Did they also show the expected result on you on a photo before & after a recommended eg spot removal session? If they can edit that expected 'after' effect photo. Then they can do the same to the actual 'after' effect photo.
As a consumer we must be bright enough to tell the ambiguous points and not lead ourselves to believing just about anything they said.
She asked if I have further questions. So I asked her what is her further recommendation. 30 times with 3 enzymes each time . I shook my head indicating no. No such budget! Then, she came down with 20 times RM 11,200 which will then be discounted to RM 6,720 (40% discount) and later attempted 10 times. I also maintained "NO".
She then attempted to get me pay up RM560 for 3 enzyme (with price of only 1 enzyme). I said no using hubby's consent as excuse. She asked me not to care hubby. Talk about myself - what was holding me. I discussed the photos. Later she still did not give up & not yet gave me the home care set.
I excused myself to washroom but she reminded me to come back and sign something.
When I returned, she gave it another shot before giving the home care set. Now manager pun come out! Persuade me another round! Asked why not I spend without hubby's consent, show result then hubby may further sponsor more. I maintained my decision. She gave home care set warning that I should use only if my skin is adequately hydrated.
The way I heard it, I will not even try to apply that on my face.
Can you all see the approach of companies alike? All of them are like that because they are profit-oriented organizations. Even if you go to aesthetic skin clinic you may also experience this luring approach. For that amount of money, I would rather a qualified doctor treat my problem. I went there more like product scouting as a consumer. Sometimes, we must also not believe all testimonials to be true. Nowadays, everything can be done with a computer. Money lost is nothing compared to skin damages.
Certain reviews may have their own agenda behind. You can only trust yourselves.

This post has been edited by mellem: Nov 16 2012, 10:15 AM

I just went to midvalley outlet this afternoon and same thing happened to me as Mellem too.

The service was vr disappointing as from the moment I refused to get the rm500 membership, the beautician Kelly Yong has her face changed. She even asked me to think what is the difference of my current facial centre and theirs with strong ego.

Furthermore, She didnt even tell me what treatment I will get except da 1 or 3 enzymes. I dunno whether there is massage or what so ever. After I was asked to changed, she left me there for more than 5 mins and when she was back I asked what are the procedure and she immediately became defensive and said "standard cleansing and so on lor.. " as a consumer who doesnt wanna noe what will be done to their precious face. Throughout the session there was no hint on what will be put on my face and cold steam cold mask except when she put their famous ENZYNE on my face. Also, she wasnt in the room at all for most of the time and her massage on me was like touching only.. no strength at all!! It was really obvious what she really cared.

Although i am not sure if the photos were edited but I have severe blackhead problem and I realized without lots of painful extraction, my blackhead are not visible from mirror anymore. The beautician Kelly Yong claimed tat it is due to the enzyme.

I am a fresh graduate and because I did not have a credit card yet, after the treatment she tried to persuade me to sign up 3 times 3 enzymes facial in a price of one session rm560. I refused and she still tried to get me to pay half in each visit. Ended up she realized tat I am vr determined and gave up persuading.

In overall, I really felt frustrated with their service although the b4 n after treatment skin analysis is obviously different (not the camera one) I am still thinking whether the enzyme worth my money to go.

I also have pigmentation on my cheeks but never went for treatment at beauty salons. I have tried numerous products but none could produce the required results. I'm currently using Bremenn Serious Dark Spots and my pigmentation seems to have lightened.

Girls, pigmentation can be concealed using a good concealer. No need to spend thousands of ringgit at beauty salons; end up so much poorer and no visible results on your skin. I've had pigmentation since I started on the pill and I've lived with it since; 57 now and I look 10 years younger even with pigmentation

Secret to slowing down aging: free your mind and have plenty of sleep.

This happen to me as well...

I bought the 1st trial voucher and set an appointment for facial. After the consultant did analysis to my face, the consultant said it need 3 enzymes which cost RM500. But I can offset with membership and get a set of product.

After the facial, the consultant show me the before and after picture. And persuade me to get 20 sessions of treatment. I rejected it said I got no time to come and I still got other facial package at somewhere else.

Then the consultant lower down and ask me to sign 10 sessions first. I said, I don't know hows the product suit my face. She said, No worries, we can refund if it's not suit your face. So I signed for 10 sessions.

After the 3rd session, their so called Specialist analyst my face and said it's OK to remove the pigmentation. It was half way doing the facial, and the consultant said I need to get the remaining 10 session to be able to do the removal. Out of sudden, I give them my credit card. So now in total I got 16 sessions left.

After the removal, my face become red and swollen till the neck area. And I facing difficulty to breath. So I went to seek skin specialist consultation. Skin Specialist said my skin are allergic and sensitive. I need to get injection and anti-biotic to relieve my swollen.

Now I not dare to go there and continue my remaining facial. Can I ask for refund? But if refund no successful, I worried during the remaining facial, they will did something to my face.

Any comments how should I deal with it? Report to Consumer Tribunal? REport Police? Find Michael Chong?

Yes go to the consumers' claim tribunal and get your money back. Show pics of your swollen face and don't forget to claim medical expenses as well.

Good luck dear!

Since the manager said it's not that she cannot refund to you .. are you able to proceed with the refund?

Hi, r u manage to claim back your refund thru tribunal court??

i had facial at New York for few pimples. At the end of 2nd session, my whole face turned extremely full with pimples.. Their sales talk is no.1, but work and product sucks. Im 1 of the victim.

i request for refund but they do not allow. They force me to use all the session. No refund is available. balance of the session was fully paid and i dare not go there to damage my face anymore. Bad experience.

This post has been edited by little: Jan 22 2013, 11:55 PM

that's why i have never ever been to facial on my entire life! LOL!

little Posted Jan 22 2013, 11:52 PM
i had facial at New York for few pimples. At the end of 2nd session, my whole face turned extremely full with pimples.. Their sales talk is no.1, but work and product sucks. Im 1 of the victim.

i request for refund but they do not allow. They force me to use all the session. No refund is available. balance of the session was fully paid and i dare not go there to damage my face anymore. Bad experience.


Please go to Tribunal. Even someone like me who usually doesn't do this kind of complaint, i still filed an e-form and e-Tribunal. Waiting for them to reply now and fix a date for hearing. You should be able to get all your money back based on what you described ie. face red + pimples....etc.

This post has been edited by adelinecws: Jan 29 2013, 07:20 PM

Please go to tribunal. You should be able to get back your money.
Don't be scared.

Gal, it is too late. it happened quite some time ago... 2~3 years ady...

Call tribunal and find out. Purchase or service within 2-3 yrs can be claimed if not mistaken.

oh gosh...i just signed up the rm560 for 3 sessions today =.=" initially the consultant asked me to sign for 20 sessions for rm5600, then she offered me rm2800 for 10 sessions...then rm1400 for 5 sessions....after seeing me still dunwan, she offered me rm560 for 3 sessions, kononnye the package is for student...then stupidly i signed =.="

but i can see the diff after today's session woh...

This post has been edited by ranul: Apr 8 2013, 01:20 AM

Wow. I didnt such thing happened! And i intro my mum and sis who signed up for the rm 5600 package!

I go to lot 10 branch. And the consultants were professional, they didnt push for the sale, of course they did persuade but they never coerce.

My treatments were good. So far twice. It made my skin glow and my sisters excessive pimples have lightened. My mum signed because she has pigmentation, but it seems it helps her skin too.

However, the service at ioi mall is terrible according to my sister. I dont really know the scenario except how poor their professionalism is, but my sister complained like hell and threatened to seek refund then the manager requested my sister to give another chance. On the subsequent visit, their professionalism has improved. However, mum and sis decided to change to midvalley because they are always fully booked!

I prefer lot 10 because its more convenient for me. Have u girls tried lot 10 branch?

Still wondering is there any decent place to remove pigmentation that doesnt cost a bomb... I remember I found one facial saloon, recommended by my friend, cost around Rm100 per facial session. It wasn't specific for pigmentation, but it has all the vitamin ampoules, and after few months I did receive compliments from colleagues that my face look much brighter, smoother... The package was cheap... RM400 for i think 5 sessions.. But that was a long time ago.. When I was in KK... I never found one like it in KL.. Or maybe I havent been looking hard enough. All in KL is just one time visit RM100.. No package like buy 3 free 1.. Haihh.. If anyone can recommend something like this (KL area) with really good service and affordable price, please let us know...

-deleted-

This post has been edited by MiLKTea: Dec 14 2013, 02:48 PM

I disagree with some of you as my experience at Shakura The Curve actually is quiet ok so I would like to share it here.

I was introduced by my friend to try the first trial.
Frankly speaking, I only have slightly pigmentation problem, but as I like to take photograph, I could not tolerate with it.
Therefore I went to Shakura hopefully my skin tone to become more even and looks perfect.

My first trial was about 1 month ago and since that day is rainy day, I feel very cold once I reached the shopping mall. However, the staff of Shakura served me with a glass of hot tea, this make me feel so warm.
After fill in the details in a card, consultant helped me to analyze my skin with her professional knowledge.

Then, I entered another room for treatment. The room is pretty clean.
The consultant’s skill is really professional and I feel so relaxed during the process. She said she has about 5-6 years of experiences in this field.

A few masks‘ve been applied to my face, and the consultant said this is to ensure my face moisturized enough while undergoes the milk enzyme treatment. Before apply anything, I ask the consultant what she is going to apply on my face. For me, the milk enzyme is mild and I’m ok with it. One of the mask is cooling mask and it really cool but I feel refresh after the mask taken out.

The consultant also helped me to massage my shoulder and I think it reduces my work tension and I almost fall asleep while waiting applying those masks. As my work is quite tension recently and my period also not yet come after 1 month and a half. But, that night after I went for the treatment, finally my period comes. I think the massage is helping on relaxing me.

Ya, inevitably, the consultant did ask me to buy the package that includes 10 treatment sessions and etc. As I went to other facial treatment before, I know this is part of their job. So I just rejected politely, finally I also signed a 3 sessions package as the treatment process I went through is really quite ok. It is proven through the skin analysis process after the treatment. A dark spot on my face becomes lighten and my face seems more radiant.

I’m not sure why others have bad experience with Shakura, maybe different consultant and outlet have their own style. At least I feel ok with my consultant and selling package is normal among beauty industry I think.

Yesterday I went for the first sessions that I bought and the whole process same with the first trial so I do not think there is any problem with Shakura The Curve.

This post has been edited by Flying Kite: Sep 7 2013, 11:07 AM

Hi, I signed up believing their sales gimmick that's its safe, just using enzyme. However after months, still no improvement on the pigmentation. When it was my last session of my package , they whipped out their secret which was some device to remove the pigmentation. I think the burn the surface of the skin.

Anyway, they encouraged me to continue with another package saying a few more treatments are crucial as the first package ones were to ensure my skin health would improve and be suitable for their next stage of treatment. Also they would be using another enzyme which would show better improvements.

They have been advertising a lot lately that it's safe etc. I guess more ppl hv signed on coz it's so hard to make an appointment. I made one a few months ago and it's on this Saturday.

Yesterday evening they called me to tell me that my therapist is away and they will assign someone else. I was shocked. I made this appointment awhile ago. Why such a last minute update. I do mind a change in therapist. After all the person who I signed up with was the therapist who worked on me the first time. I am not comfortable with another therapist. Also once she was late and her friend helped her to clean my face first ... It was not a pleasant experience as she was really rough.

My conversation with the person who called me with this news didn't proceed well and I asked to speak to her manager. Speaking to her manager was worse.

It went something like this:
Karen (manager for paradigm mall outlet): ya
Me: hi
Karen: how can I help u
Me: I hope your colleague has briefed u about my situation
Karen: ya
Me: why didn't u inform me sooner?
Karen: ya
Me: do u understand the inconvenience u have caused?
Karen: ya
Me: do you understand what I am trying to say
Karen: ya
Me: so why didn't you inform me sooner?
Karen: grace is in London
Me: -.- (if emergency I can forgive but holiday ?)
Me: I made this appointment months ago! Of she knew she is going to London why call me so last minute. It's too late to even arrange my facial at another place!
Karen: ya, so we arrange another person
Me: I don't want another person, I want a full refund
Karen: we are a big company, I cannot give you a refund but I can tell our company.
Me: so what if u r a big company? How can you treat your customers like that?
Karen: that's why I am saying I am sorry for you
Me: Sorry FOR me? Do you understand what that means?
Karen: my English not good. If good I would be doctor or lawyer.

OMG super defensive manager who doesn't even want to listen and learn or understand what's wrong and yet dare to tell me that it's a big company.

Anyway she promised someone from HQ will call me the next morning (ie today morning) but till now, no calls.

In summary, don't be fooled by their advertising. If there are issues, they will play games with you. I can't even get my refund. Will keep emailing and calling them
Wish me luck

Came across this and thought can share:
http://iamcpmoon.blogspot.com/2013/08/shak...-salon-not.html

This is at Shakura Paradigm Mall

I should have done some research before signed up. I did my first trial in Sept 2013 at The Curve, at the same day signed up 30 sessions of facial sessions for nearly RM 10k.

I think after 7 sessions, after they started to removed those freckles, I need to pay another RM14k for the recovery cream and booster.

Tilk now, already done nearly 15 sessions, one of my 5 cent size freckles become darker.

At first the consultant seem so care bout the progress, however, now u could hardly see her and just get the assistant to handle you. As well as without any photo taking to track on the improvement should there is any.

It is money sucker.

Girls beware!

dear all,

I posted the below onto the Serious Kopitiam forum few days ago. After seeing this entry, I am more convinced that my sister has fallen victim to the same company here (Shakura).

Urgent need help. Possible scam?, Beauty treatment, credit card

May I know, those who dealt with this company, how many has actually successfully gotten back any money at all? If can, please teach us.

Million thanks.

*************************
Dear all sifus,

I need a big advice from you all.

My sister is in some big trouble.

(Some details like names and prices can't reveal here as we still hope to end the case in our favour.)

Last week, she saw an offer on a discount site on some beauty treatment which is very worth it, paid only RMx9 for a one-time treatment. Below is her own words:

"...when the treatment finished, when i came out, they show me the effect and also explained about their products, said for my xxx to improve further, i need to sign a x0 times treatment contract, they show the result loh then said if sign can get xx% discount, can go for instalment plan, very effective loh. i also dont know why i so stupid........"

In short, she signed the contract with her credit card number, the total amount of the whole deal is more than a few thousand RM, paying in a few instalments.

After one day, she felt regretted because it was really expensive.

Now I know that when a contract is signed, it is signed. She can get sued if she backtrack now. My question is, other than just go for all the treatments on bloated price, and be parted with a few thousand rm of hard-earned money, is there really no other ways to save her out of this whole thing?

Note: I know the lesson learned: I would have adviced her that:

a) Any deal that costs more than RM1,000 need to come back and cool down before committing.

b) Any sale people that tries to convince you that the offer will be gone if you don't sign now, you should be very suspicious, and should just walk away.
But, it is too late now, she has signed the damn form before I knew it. So I would appreciate advice on

how to proceed from here

and not waste time on why she shouldn't sign it. She now knows the lesson learned.

I also hope this post can serve to warn other people who would have become a victim.

Great thanks.....

This post has been edited by taupo: Mar 14 2014, 12:45 PM

yeah, i heard a similar experience from my colleague, i thought it's just an isolated case, hmmm.....

definitely not isolated, and just getting more rampant

Once signed , nothing could be done. Learnt a lesson. Things applied on myself too. Sigh.....

I am one of the ppl who just signed as well. After signed only read about all these bad comments. I saw in some sites that we able to go to the tribunal for refund. Anyone can help on this?

My dear, am still proceed with it since alr paid. Today I jz did 17th treatment. They wanna push another treatment so called skin repairing treatment. 40×treatment cost RM 19600.

You can only convert ur balance enzyme treatment to skin repairing when u sign up that 40x course.

They wont tell u this T&C upfront.

They just want to push u to sign up with credit card and the top performance The Curve branch manager Mandy will keep on tell u to confirm with installment via credit card.

Other than money, the result is totaly not convincing and truly believe that thry did touch up the photos of existing client should they did show u the effectiveness of the treatment.

As wat I had experienced, they divided it into 3 stages to close deal:

1. Enzyme treatment min 10x depends on the situation of the face.
2. Selling products, mine is up to RM 14k
3. Skin repairing treatment. 40x at RM 19600

I will just finish my balance treatment, not going to sign any additional course.

I was afraid they did smth bad to my face and then ask me to buy products to cure them..should i go? sigh...

This post has been edited by soulslayer: Mar 28 2014, 08:13 AM

did your sis took any action? did she go to do any treatment as well?

yes, it is in the legal stage now. sorry can't reveal too much details here before it is finished. As I have mentioned earlier, you either get a lawyer, or get help from consumer association. if you need more help from me, pm me.

acl yun nan, new york , london and shakura is all own by 1 company. they r sister company

I brought a voucher for Shakura and went for a trial in the Midvalley branch in August 2013. The service is very good, however, they will try to hardsell and convince you to sign up for a package. Do NOT give them your credit card in any circumstances! They made me sit down for an hour and I was unable to leave without them bringing in their managers and supervisors to help persuade. HARDSELLING here is the norm and ALL of their beauticians will try to get you to sign up for something! We brought three vouchers, and my friends all got the same experience and would strongly discourage people to try.

The rm30 deals for their packages and groupons are totally NOT worth the experience. One of the worst experiences ever!!

Sharing my experience so that people are aware as Shakura does ALOT of advertising on Groupon and on the radio. I sincerely hope that this review helps.

thank you for coming forward and share your experience. I will not let them go so easily, whether we get back our money or not, i'll try my best to warn more people.

That's the least that I can do. Please keep up the good work.

True experienced couple years back, my gf got the 1st trial voucher arnd 19.90 0r29.90 forgot d ...
so ajak me go. So i went and accompany her. Then separate us in diff room by consultant show us the skins condition on via scanning it come out at pc 1 the apps they used.

So cut story short.
After done the facial treatment all, again they separated us and give consultation again. Yes the consultant very good and will cornered us till buy their packages only let us out...finally req. to meet each other to discuss and still keep brainwashing us to purchase ,even throw in disc and freebies.. Well. After tink2 .. Just say not interested to take any package coz just come for trial...

Straight away the consultant attitude chg and ask the beautician closed our file..means no hope be future customer anymore..wth, we walked out and thank god nvr pay anything extra or sign any paper...

End of days, beauty saloon will only survive with selling few thousand packages and sell those beauty products..
If count on ppl come trial everytime. They will closed,shop in 3 months..

All the best in getting your money back

thanks rayzkie for your alert....

me too. just signed up

too bad. now you probably have to

- just pretend you don't know anything and finish the whole program,
- get a lwayer,
- contact the consumer association like mentioned earlier in this post.

if need further help, do pm me.

sorry for the interruption:) if you're interested I am selling products that can help pigmentation.can give it a try:)

To whoever wants a "free" first trial can click here http://shakura-beauty.com.my/free/?flyings...ettimonster=MWW

After reading the comments here and the blog posts about the company, I don't think I want to go for this, even if it's free

(Not advertising for them or anything, but if you don't want to pay the RM18/however much is it on group buying sites, etc..)

This post has been edited by synical: May 4 2014, 11:57 PM

Can u let me know ur products? Tq

yeah, u made a right decision.

it is better to go for those shops that charge you per session, and NEVER trying to trick you into signing up a few thousand RM deal.

Update:

They called me (I didn't) to make an appointment. Decided to do at night after office hours. So-called 3 hours appointment (consultation + treatment + hard sell) only lasted 2-something hours. Collected the free gift and cabuted as soon as I could.

Yep, made a butt-load of excuses not to sign up. I'm hoping they burned my file by now, haha. I also blocked their numbers, just in case.

Hi dear,sorry for the late reply,just noticed:D Sure!

You can go to this FB to have a look.>>https://www.facebook.com/pages/Beauty-Pie/294898060616039

If there's any further information you need,just PM me here or there:)

such a mind manipulator!
btw,thanks for the info

oh my...I just signed up the package.

I got the RM28 deal when I was walking at a mall and the seller said it is 3hrs facial and I was thinking, yeah why not (stupid me, obviously there is no such free lunch).

Anyway so when I got there, they talk about this 3-enzyme thingy and was influenced so I signed up for the RM560 package and honestly, the facial is not that good, I don't see my money worth it even after I break down the price (it's abour RM140 per facial).

Then after the facial session, the beautician push me with other package said that my skin will be terrible in few more years, and that is when I realized all of this is a scam.

I was tempted to sign up for the 4K package but luckily some sense knock my head as 4K is a lot of money.

Only after that I search about them and found this thread. Too late though.

Now I am contemplating, should I finish up my session (and waste my time listening to them and treatment that is not confirmed ok, also my parking money) or just forget it and let them have the RM560 for free. Sigh....

I just don't feel like going back there.

Same thing happened to me.. I bought coupon online for Sakura facial and went for treatment. Dunno how they persuaded me to sign up and i did sign up package for RM 550.. Another case is Dorra Slimming.. same thing happened, they die die also wan me to sign up, i paid Rm 1000, and till now i havent go for the treatment.. i don wan to waste my balance..

Shakura and Dorra are under same company mah....
http://jobvacancy.me/company/276/Ames-Group-of-Companies

This post has been edited by MiLKTea: Jul 3 2014, 12:10 PM

Didnt know that.. Thanks for the info!

Dear ladies,
I just wanna share:
1) fight for your rights
2) to be fair to them, u must hv a valid reason for asking for a refund
3) read this blog :http://keishaowen.blogspot.com/2013/06/shakura-pigmentation-beauty.html
4) i found their legal department number on that blog and called them, which I was redirected to their customer service
5) if you call their customer service, you will get more upset coz he isn't around (always) etc. but if you are redirected via their own legal, it makes him cautious
6) speak professionally and stick to facts. The customer service actually shouted at me! I purposely replied calmly and told him this is not the behaviour of a customer service person.
7) Always keep a record of all your phone calls (date and time you called, who did u speak to, what was the context of your conversation). When you speak to them with such info and details, again they will be weary coz you are keeping details in case you need to sue them some day
8) explain you would rather settle your issue amicably and least hassle which is beneficial to him /them and you.

Good luck. Maybe if its a huge amt, they will refuse to return but do report them and see how it turns out.

any men who had experience with shakura? lol

Dont ever try to enter this. forever will remember this bad experience in my lifetime with shakura!

I bought the promotion package for this shakura facial with RM28 at their roadshow, ioi mall.
After that, they called me once a week to ask me make an appointment with them, I told them i was busy and need to arrange my schedule for facial. And one of the sales girl and return me in very rude talking.
Fine, after a week, a girl called me again and i was thinking quite a long time never do facial and would like to try it.

So i make a reservation at shakura, mid valley.
When i reached, one of the girl ask me to regiser with ic and afterwards asking me to enter the consultation room. Once i enter, nightmare begun, the girl keep forcing me to sign for member which cost RM560 without any facial treatment, and this cost just for member fee!
I said 'no' because i havent get to try any of the service and you want me to sign for member first?
She didn't give up, then she scan my face and with a shock face said my face got very serious problem, if i dont cure it then it will be very very bad.
She quickly asked me 'definitely you will be scare with it right, but dont worry, we shakura can help you.'
Then sell me with another facial package. One time facial, cost me for RM560 also, but because of i bought the voucher which cost RM300 with RM28, so i will get a discount price, RM560-RM300=RM260. I said i will like to try the package i bought first but the girl keep on forcing me to pay for RM260, she said if you dont buy this you will never get your face better. I keep on fighting with her for almost an hour, she keep on selling me with package only, RM260+RM28 only for a facial treatment, she told me is mixing for 3 type of enzymes, and i asked her what is the ingredient inside the enzymes, she told me it is cheese and milk.
I know it sound very weird but in the forcing situation i still pay for the RM260 just want to get this done.

After i entered the room, she help me to wash my face and do 2 times of mask, massage, altogether for less than 1.30hr only.
Then when i finished my facial, i dont feel any changes for my face also. She asked me to enter the consultation room again, and scan for after result. Then she keep saying the after result is very good, my skin became fairer and better. But I dont feel that at all. I said no and she keep on saying I dont know how to see forcing me to say yes, it is better.

After that ask me to buy their package, she said i need it because my face situation is very bad, the package
cost me RM11200, then 40% discount as i signed for member, it will be RM6720. Then i said no too pricey for me. Then she gave me another package with ten time facial, RM3360 and then til the end RM1680.
I said no, i need to think of it first. The girl keep saying it is very worth and you will never get this package again.
Keep forcing me to buy the package, said just use your credit card then you will settle everything.
I was forcing myself dont say yes, and until the end she cant persuade me to buy the package then she use my RM260(payment i made before) to sign up as a membership.
Then finally i can leave this blood sucker place! It took me 4 hours just for consult and forcing you to pay the money, facial only took less than 1.30hr.

After i went back home i felt i so stupid why i pay for RM288 just for one time very normal facial.
So listen to me, dont ever enter this scary place, they want your money only.

Hey there. Sorry for your bad experience. Actually I experienced almost the same thing as u. It's at ioi mall. I stupidly signed installment for 2 years for 6k plus package. Now I'm paying the monthly installment but I don't go often because I don't quite like their service. Very cincai nowadays and rough. >< don't know how to stop paying them actually. I wish I could. ><

FYI, there is this chain of brands that comes from the same group.

shakura, new york, yunnam (now changed to ____), dorra and so on.

They are all using the same scare tactics. You will know they are same group because their ads always played in radio station 988. Their ads planning and branding all done by Chan Fong's agency. That's why I do not like this Chan Fong guy eventhough he is a good talk show host.

And the boss of this group of company is super rich. The business they gain from cheating people is massive. Something like MLM kind of rich.

They are now busy rebranding their yunnam hair company. Changing name to something else which I forgot.

If you google on all these company names, you will get tons of similar complains.

This is a leecher company and no one should support them.

Oh my..... i was going to go like one of the days because i couldnt make it last min last weekend. GOOD READ.

I dislike treatments like these. The free trial i went with a friend at Yun Nam @ Subang Parade years ago sucks big time.

Shall avoid this Shakura place. Thanks for bringing up. Oh how it matters.

These ppl never learn.

new york skin solutions shakura pigmentation victoria facelift yunam hair care london weight management under same company

No need pay .

She aslo try to hard sell me in the room. I very smart. In the end i pay rm 28.

Good

Very true

no credit card

Can get refund go to tribunal

Thanks

Hard selling. No credit cards

Good

New york skin solutions yunam hair care shakura pigmentation london weight mansgement victoria facelift dorra slimming under same group company

Up for aware

just for your information... sakura beauty saloon is a subsidiary from new york skin solution. i think you guys better stay away from those brands. i had my dispute with them not long ago, but i manage to get back my money.

This post has been edited by victorboy: Jun 18 2016, 06:24 PM

Yea under same group company new york skin solutions shakura pigmentation london weight management dorra slimming yunam hair care victoria facelift

I'm paying installment. How to stop?

no need pay. wait for bank letter.

you can cancel the package.

This post has been edited by Jasonchng19870313: Jun 30 2016, 11:42 AM

https://singaporebrides.com/weddingforum/th...ons.1705/page-9

up for aware

http://forums.hardwarezone.com.sg/fashion-...on-4972608.html

http://forums.hardwarezone.com.sg/health-f...-1661779-2.html

http://forums.hardwarezone.com.sg/eat-drin...-4126729-2.html

victoria facelift

london weight managment

shakura pigmentation

new york skin solution

dorra slimming

yu nam hair care

all under same company

Hi All, I'm a skin care specialist & nutitionist. Skin problems can be solved through proper daily skin care & healthy diet. If you need some proper advice about skin care, do not hesitate to contact me via email diamondyjq@gmail.com

I do provide free skin analysis Know your skin type & problems, i'll provide you some advice to improve the skin condition.


Cheers,
Jun

hard selling

wah rm 11,200

should scole her.

This post has been edited by Jasonchng19870313: Aug 16 2016, 11:14 AM

TRY to check with ur bank ..pura pura as enquiry
"if card lost jor do you need to inform the company that you have installment with with new card or they automatically continue with new card number ?" (provided ur installment is with the company monthly charge not with bank monthly charge)
if u claim u lost the card that had sign up and get new card with new number

I lost my old credit card which I used to pay monthlly instalment for medical insurance.. so they couldnt charge my card... >_< lucky i didnt need to make any insurance claim within those months


if not got time sit in front their shop and make complain to each and every new customer they are trying to sign up..... after all they cannot ask you to leave the premises as you are a paying customer (of course this should be last resort) RM11,600 --AT LEAST 4 MONTH SALARY JOR

Common Sales Tricks Beauty Spas use on you + Review of New York Skin Solutions


Hey beauties, have you ever gone for a complimentary beauty facial session in Singapore? If you have, you would know that there’s no free lunch in the world. Such a session would typically end with a lengthy sales session where you’ll sit in a room facing a persistent sales consultant. Yes, she wants you to sign up for their beauty packages typically in the ballpark figure of a few thousand dollars.
(Image source: Home | Beauty galaxy salon)
In the world of business, there’s nothing wrong with such an arrangement. They give you free trials, so that they get a chance to speak with you and showcase their products and services. But what if the beauty spa crosses the line? What if they mislead you into buying something you wouldn’t have purchased otherwise? What are some of their sales tricks and what’s your recourse? This post will address these questions as well as feature a review on New York Skin Solutions, a beauty spa retail chain in Singapore.

New York Skin Solutions (Image credit: http://s3-ap-southeast-1.amazonaws.com)

Promotional Deals now come from Companies You Trust!
Ever since the enactment of the Personal Data Protection Act, I have been receiving more promotional deals from established companies that I deal with, such as the banks and telcos. Why? Because companies you dont’t have a relationship with are not supposed to contact you as and when they feel like it.
This recent bill statement from Starhub came with a deal that gave me a complimentary facial treatment atNew York Skin Solutions. Since my current beauty package is almost used up, I thought it was timely to start looking around for a replacement.

What’s Bad about New York Skin Solutions?

I hardly start off a review with “What’s Bad”. “What’s Good?” normally precedes that. But in this case, I really have nothing to contribute to that category.
Disclaimer: Below are my personal opinions based on my unique experience. Yours or others may differ from mine.

1. Long Registration on a Weekday Afternoon
I went during a weekday, office hour, which was the lull period for most retail establishment. I sat in a room waiting for what seemed longer than usual. After a long while, I was given a form to fill up. There, I indicated my skin concerns – quite a lot actually. I’d ticked about half of the skin concerns listed there, mainly related to skin laxity, wrinkles and enlarged pores. I completed the form within 3 minutes.
Then it was waiting and waiting again. I could see three staff at the reception chatting. Clueless about what I was waiting for, I started to notice that 30 minutes had elapsed. Is it typical for registration to take 30 minutes? Not that I have ever experienced, unless we are talking about Singapore General Hospital. By the way, I did come on time for the appointment.


2. Skin Analysis | I have obvious pigmentation that I couldn’t see
After the registration, a friendly and amiable consultant came in to perform a skin analysis. She told me that New York Skin Solutions was the best treatment for anyone – cheap and good. I was hopeful. By cheap, I would think the price should be below $100 because my current facial at a 4-star hotel that involves RF treatment costs around $150. We’ll see.
The sweet-looking consultant placed a device on different parts of my face to capture magnified photos of my skin – cheek, chin, forehead, nose. She told me about the loss of collagen on my cheeks, which I agree.
What was perplexing was when she looked at my skin with her naked eyes, and pointing out what she termed as “brown patches of pigmentation” on my cheeks and nose. “It’s very obvious”, she emphasized while I was trying to figure out where the OBVIOUS pigmentation was.

My Bare Face – no makeup, no photo-editing. You can still see some of my pimples. My skin flushes easily. If you notice, some parts of my face are red because of the high-strength 20% Vitamin C serum applied just before taking this photo.

“It’s such a big patch, look at it”, the consultant insisted before outlining the patch on my cheek with her finger. OMG, the brown patch that I couldn’t see was the size of a golf ball. I knew I flush easily when I’m hot such as during exercise. However, in that cool air-conditioned room, I really couldn’t tell any “obvious” skin sensitivity or discoloration.
“You also have brown patches on your nose.”
Perhaps, by her expertise, she really could tell something that I couldn’t. As you can tell, I was beginning to develop self-doubt. I nodded my head…..hmmmm…maybe I do have obvious pigmentation.


3. The Treatment “Room” wasn’t a room
After an hour, I was finally able to get started on the facial treatment. The staff led me into an area where “rooms” were demarcated by curtains. Officially, it’s not a room. It reminded me of a budget Thai massage parlour.
With curtains on the left and right of the space, there was no room for a basin or storage unit. Just a hook for you to hang your clothes, and that’s it.
I could hear everything going on in the neighbouring rooms – conversations, washing, staff placing their food orders, staff going in and out of rooms to access the common basins. What could make this space even more bustling was the Chinese New Year music in the background. As you can imagine, the music came with lots of heavy drumbeats. One song even had firecrackers. How “relaxing!” This is definitely not my definition of a spa, which I expect to be able to sleep and relax at the very minimum.
Also, during the facial treatment, the beautician would wash the cloth she used on me, several times. As there wasn’t any sink in the room and my eyes were covered, I could only imagine her using a shallow tub and washing the face cloth in recycled water.
By then, I was convinced this spa would not qualify. I didn’t like it at all. It felt and look cheap. It was noisy. It didn’t smell like a spa. I was expecting the price to be cheap (like $60).


4. The Facial Treatment | Beautician away most of the time
The beautician cleansed my face, after which she placed cotton pads over my eyes, before layering on with a sheet mask. “This would soften your skin”, she said.
By the way, I’m totally not impressed with sheet mask being used in a professional salon.
And then she was gone after telling me to rest for 20 minutes. The time passed by rather slowly. With the noise and loud, festive music in the background, it was difficult to sleep through the session. After what felt like more than 20 minutes, I was getting slightly impatient and wanted to look at my watch. But my eyes were covered.
Waited for so long…..(Image Credit: https://snarfed.org)
When the beautician came back, I asked her what time it was. She hesitated and indicated a time that was 25 minutes after the mask was placed. When she lifted off the pad on my eyes and left to get her beauty equipment, I stole a glance at my watch. In actual fact, 40 minutes had elapsed since the mask was placed. Imagine, after 40 minutes of treatment, I have not’t received any extraction, exfoliation, facial treatment, mask or massage. Only cleansing and softening.
The rest of the treatment included a painful exfoliation (squeeze-type), followed by a metal device that ran across my face very briefly. I was told it was an “ultrasound” device. The lady ran the metal device over half of my face, and then handed me a mirror.
“See, the treated side is tighter and firmer”, she said. Tried as hard as I possibly could, I couldn’t tell any difference between the left and right. I even tried to sit upright so that I could notice the firmer skin she was talking about. But I saw nothing.
She didn’t give up, and took out her phone to take photos of my face. But I wondered why she didn’t show the photos to me thereafter. Perhaps, there wasn’t much to be seen?
Lastly, a cold mask was placed on my face for about 20 minutes. All in all, the facial treatment lasted for about 80 minutes, out of which I was left alone for 60 minutes. Contact time was only 20 minutes.


5. The Sales Session | My jaw dropped literally
Most sales session would start off with the beauty consultant asking you if you have enjoyed your session. I was anticipating this question and had cooked up diplomatic way of saying what I’d felt, such as “I would prefer a quiet room that allows me to relax.“
But I wasn’t given a chance to share my experience. A younger sales consultant, different from the previous one started the session taking magnified photos of my skin, and comparing them to the “Before” photos. Indeed, the before-after photos showed that the skin was more supple. “See, your skin collagen has improved”, said the consultant. Being quite well-read in the area of beauty and aesthetic treatments, I didn’t buy into the story because the skin would naturally look more supple after an hour of treatment that ended with a hydrating mask.
Furthermore, beauticians or spas are not allowed to perform treatments that can penetrate too deeply into the skin. It is a regulated industry. Only doctors can perform such treatments. So how could I believe that my skin’s collagen had regenerated after a mere hour of treatment?
“If you want to think this way, I can’t help it”, the sales consultant who was appearing less friendly by then said defensively. She then used the device to take photo of her skin to prove that I was wrong. But I didn’t understand her rationale of doing so as her skin is not my skin. Why did she compare my photos with her photos to prove that I was wrong? I switched off immediately.

$450 a pop? Are you kidding me?
She then tried to sell me the beauty package for $450 per session, or $4,500 for a package of ten sessions. My jaw dropped literally. Seriously? That was out of my expectation. Honestly, I would think twice even if they’d quoted $50.
$450 per facial treatment at New York Skin Solutions (Image source: http://vignette3.wikia.nocookie.net/)
At $450 a session for such a noisy ambiance and service is unacceptable. You should never pay $450 for a facial treatment. Even if the facial treatment was done by a certified doctor, it wouldn’t cost this much. Trust me.

One Final Sales Attempt
The first sales consultant (the friendly one) tried a last attempt in getting me to sign up. She took out her phone quickly, went into the photo gallery and picked out an earlier photo of her with lots of obvious dark spots and pigmentation. She was trying to convince me that New York Skin Solutions helped her erased the pigmentation.
But hello….pigmentation wasn’t my skin concern. Furthermore, I can’t see any obvious patches on me as of now. Why they were so eager to solve a problem that wasn’t a concern to me was baffling.
Now, even if I’ve had pigmentation, I knew that no beauty spa can ever erase pigmentation. After going through several rounds of medium peel done by a doctor, some of my tiny dark spots stubbornly remained. So, please. Do not trust those who have something to gain from you. Trust me. Ha Ha. I have nothing to gain from you.


6) Talk Down on Doctors’ Treatment
During the 2.5 hour session, I was discouraged from proceeding with treatments by aesthetic doctors, such as chemical peels, fillers or botox. They either said the procedures weren’t good, or I didn’t need it at that point in time. I would have trusted them if such a sales gimmick hadn’t been used on me. What’s the gimmick, you may ask? Beauty spa would rather you spend these money on them than at an aesthetic clinic. Let me quote you a real life experience.
While having a facial at my previous spa, the beautician struck up a conversation, in which I shared with her about the high-strength vitamin C serum facial and the VI peels I’ve done. She enthusiastically asked me how much the procedures cost.
When I came out from the treatment, the sales consultant somehow got wind of the conversation, and started upselling their package – a facial that contained Vitamin C, but at twice the price of what I’ve already paid for RF treatment. And mind you, RF facial was the highest-tier facial in their package. Why did I have to top-up for a facial that’s not even listed in their brochure? There were similar incidents when spa discouraged me on doctor’s procedures only for me to realize their motives a little while later.


Recommendation
Speaking from my own experience, I would not recommend anyone to take up treatment at New York Skin Solutions, especially not at $450 a pop. A chemical peel which is more effective in treating multiple problems and is performed by a doctor costs only a third or half of this price. You have better ways to spend your hard-earned money.
If you are really keen, do negotiate it down. Beauty spas like to quote prices at least three to four times above their final price. Rating: 0.5/5
If you are still undecided on which salon to sign up for, do make sure that they are accredited by CaseTrust by checking against this list. Accredited beauty spas would allow you to enjoy friendly sales terms such as a 5-day cooling off period and protection for pre-payment. Full list of benefits is listed here.


Other Common Sales Tricks by Beauty Spa

Sales Tricks used in Beauty Spa Industry (Image source: http://www.thebusinessconversationalist.com/)

1) Special Deal: They will quote a high price, after which they would slash it down substantially by quoting a promotion tied to a random excuse (e.g. 21st Month Anniversary, Mother’s Day, Christmas Special). They are trying to convince you that you are getting a good deal, and that you should therefore sign up quickly.

2) Sign up by Today: The promotion only last for one day, which for some reason, happens to be the day you were at the spa. You have to sign up NOW if you want to enjoy the special offer. They will tell you that they are unable to extend the promotion because it’s controlled by the system and checked by the “management”. Even if you come back later, they would not be able to offer you at the discounted price, so they say.
Really? Do they really turn away customer if you call them a few days later that you are interested in their beauty package? I think not.

3) Grooming you for their Sales Pitch: The beautician, when treating your skin would point out about how bad your skin is. After the facial, the sales consultant will then upsell you on packages to address those “concerns”.
Have you been exposed to any other sales tricks? If you have, let me know and I’ll add on to this list to help the community make better decisions in choosing a good beauty spa.


Call for Revamp of Beauty Spa Industry
One last thing, why do beauty spas in Singapore make us commit to long-term beauty packages? I do hope that Singapore consumers will have more options and can enjoy ad hoc beauty deals at reasonable prices.
Is this problem peculiar to Singapore or is it the same everywhere else? I certainly hope this trend would not spread to other industries. What if all hair salons start requiring you to buy long-term packages? Or how about dental clinics in Singapore make their customers commit to a 10-session package?
The beauty spa industry is one of the notorious industries in terms of the number of consumer complaints received. I hope some companies can take the lead and revamp the way the beauty spa industry operates in Singapore.

If you find this beauty article useful, share it with your friends through the links below. And dont’t forget to follow myBeautyCravings for more of such honest beauty reviews.

thanks for the sharing...... good advice!

This post has been edited by advTech: Mar 26 2018, 09:48 AM

I am so lucky I came across this thread.

I went for a free trial at Shakura MyTown Cheras on 31st March 2018. And I am sad to say that they still continue this business strategy of hard selling. My appointment was supposed to be at 11.00am. I arrived at their salon and was made to wait for 20mins before they attended to me. Whilst waiting, I decided to read their review and again, I am so lucky to have found this thread.

There were 3 beauticians manning the front desk which I am not sure what they were are doing except for chit-chatting. I noticed that there were 2 consultation rooms and in one of them had 3 more beauticians which again I am not sure what they were doing. After 20mins of waiting, I was finally called to enter one of the consultation rooms. The beautician scanned my face and told me the problems I had (which I am already fully aware of). I was lucky that I just had my facial several days earlier so she couldn't comment much on my skin condition. I find the beautician very unprofessional and hasty. She finally got impatient with me and rudely asked me, "You just had your facial woo, why did you come here?" to which I replied, "Because its free".

She then continued to persuade me to sign up for their package of 3x facial at RM560 which she said had 3 types of enzyme and milk. I told them I don't want to agree because I haven't tried the product yet so I cannot make the decision yet plus I insisted that I came ONLY for the free trial and not to sign up for any package because I already have an existing facial package elsewhere. She then said if thats the case, the free treatment is just a normal one and has only one type of enzyme to which I told her that I was fine with that. After 20mins of failed attempt to convince me, she finally gave up and asked me to wait outside again before being called for the treatment.

The treatment lasted for 1.5hours. 1 hour was with 2 types of sheet masks which I was so unimpressed by. They did not use any machine whatsoever. The other 30 mins was the actual treatment itself with very very painful extraction because I assumed she used comadone-extractor and she really pressed too hard on my skin. I also find the treatment very uncomfortable, I mean the way she massaged my skin was uncomfortable and to me, rough. She was also hasty as though she wanted to get the treatment done and over with quickly. Apart from that, what annoyed me the most was that she was on the phone texting someone while doing my treatment and it didn't help my privacy that her colleague kept coming into our room to talk to her. I was not able to see them because my eyes were covered. They spoke in Mandarin which I do not understand but in the end she said to her colleague in English, "Try to pursue her". Wow, that was when I completely made up my mind that I will not sign up for any package with this company.

After the treatment was done, I was asked to go back to another consultation room and another beautician persuaded me to sign up for the RM560 package. I think she asked me more than 5 times. I almost lost my cool when she finally gave in. She did give me a free gift and with that, I walked out. Oh mind you, they don't even have their own toilet so after the treatment, I was told to use the Mall's toilet. I find that so inconvenient.

As soon as I walked out of their salon, honest to God I felt like a huge burden was lifted off my chest and shoulders. Dare I say those people are really trained professional hard-sellers. They will really force you to sign up for their package. I just got lucky that I managed to get out of there alive without my card being swiped or cash being paid.

My advice to y'all out there is that if you wanna try them out, just be head-strong not to let them make you feel bad about your skin. They will tell you anything to make you sign up for their package even going to the extend of lying. As for me, I am not satisfied with their treatment and their price is also not attractive. I am lucky that I have had many many facial packages before by other big companies such as Dermalogica, SKII, IntensePlus, Sothy's, Decleor etc. I could safely say that at the same price, I could get better and longer treatments complete with the use of machines.

So yes, I will not go to Shakura again and I am advising my relatives to go elsewhere.

PS : I am also very disappointed because I thought a company that has salons in major malls and even advertisements in radio would provide better service. But unfortunately, no.

This post has been edited by rookiejoy_ssaz: Apr 5 2018, 11:04 AM

So sad! I just wish I had read these review before I go to the shakura beauty centre.. I had spend Rm5600 for the 20 facial session.
I went there on 11 June for the free facial treatment promote at Facebook.. I don't plan to pay any amount at first.. Who know the beautician was too persuasive and keep persuade me sign for the Rm560 for this day, it will have 3 enzyme.. She also tell me about the 10,20,30 treatment and the price.. I just reject as I have too many commitment and I don't want to spend money again..
Who know she was too talent in persuasion and I finally decide to sign the Rm560 for that day first.. I try the treatment, feeling it was just like normal facial treatment but even worse than my normal facial treatment as the blackhead extraction is too painful that I never experience in my normal facial treatment..
But after the treatment, she let me to see the different on my face and keep discount for me and offer me free facial set.. Very stupidly I finally agree to pay that although I know actually it already greatly exceed my monthly spending budget..
I totally paid Rm5600(RM3000 installment and RM2600 full payment). Now when I really feel regret as I further add on my financial burden with this bad review company.. The painful blackhead extraction also leave scar at my nose which my normal facial won't like this.. I really feel sad and regret
I still have 20session to go for every month next appointment will be on July..
I wish to request for refund for this..I hope I can return all the unused facial set given by them and get the refund.. But I feel there is very little chance that I can get that..i just hope I can get back the money before it was too late and I have start do their treatment..
PLEASE..Who can advise me how should I do..

Hi TS, yours is another case of a lot of customers being coaxed by beautician in purchasing packages that u regret buying. My case is skin damage due to lies and negligence of a beautician of another beauty centre which I have open a thread to advise on the options and what can customer do if the beautician is unethical/negligent:
https://forum.lowyat.net/topic/4524853

Please file a case at the consumer tribunal https://ttpm.kpdnkk.gov.my/portal/home or (NCCC) National Consumer Complaints Centre http://www.nccc.org.my/v2/. I hope u have photos before and after the facial which show the scar at your nose after the facial. U need to prove that you have reason for demanding the refund. Regret after buying is not strong enough. Do contact the company's legal department to discuss the refund first. If they insist no refund, then tell them that you will be filing a case with the consumer tribunal/NCCC. I wish you will be able to get all or at least some of the refund back. Good luck, TS.

This post has been edited by 4everlove: Jun 24 2018, 01:02 PM

Deleted

This post has been edited by Wah wah: Jun 25 2018, 02:07 PM

Hi thanks for your advice. I am curious will there a chance I can cancel the package and request for refund as I not yet start my package treatment.

This post has been edited by Wah wah: Jul 5 2018, 11:54 AM

I am not able to advise you whether they will refund or not. Depends on the company itself. Some beauty centre want to get rid of troublesome/angry customer, and quickly refund back to the customer. But how many company willingly to do it after taking your money? Some will ask you to give the package to family/friend if you are unable to utilize the package, while some may ask you to change to other type of treatment if you do not like this treatment package. I have attached to you example of a tribunal case between customer want a refund against a slimming company. Customer stated her reason for refund, and the slimming company also defend themselves. They went to the tribunal and at the end, the tribunal judge awarded 50% of the refund request back to customer.

Do speak to the consultant or legal department of the company first, explain a very strong reason why you do not want the package. If they insist no refund, just tell them that you will file a case against them. As I have provide you with the case example, not all customer will get back 100% of what they want. The judge will also listen to the company's defense. There must be a very strong reason. Did the company consultant lie to you on their treatment/during consultation, do you have prove that they lie? Do you experience side effect due to the treatment, any prove? Now is nearly end of June, and you are starting the treatment in July. Do quickly call up the company before the matter dragged further. Rm5000+ is not a small amount, hopefully you can get all, if not, maybe some of it back. Good luck.

i went for the treatment and the beautician told me they will use suction to suck out the blackspots.. then later another therapist came and use machine to burn my surface of my skin!!! my face is red on few spots!

after went through this forum, kinda worried me too. anyone went for this treatment and it is recovered?? oh gosh!

I had went to a beauty centre called Body Perfect. They provide a very very good services and they will explain well on the package of the treatment. And yea, they also support installment for the package.

If you're at KL area, here's the Body Perfect outlets and you may try call and see.
The Body Perfect outlet:
Northpoint: 03-22878883
Boulevard: 03-29388883
Intermark: 03-21618882
Sunway: 03-56368882

This post has been edited by Stella Chen: Jul 25 2018, 04:56 PM

Hi Wah Wah, do you get refund from Shakura? Can you update the status? How you ask refund from that? I felt so stupid not doing research before I go for their free trial treatment. My intention was to get my free trial only, didn't expect they succeed in pursued me and I was convinced with them because I was totally blur and blank that time. Feel like being hypnotised by them because my consultant was very freaking nice, unlike some other review said their consultant very rude and annoying. I just went to Shakura Mid Valley a few days ago, then suddenly today I felt not so good about shakura and wanted to do some research about them and I found SO MUCH NEGATIVE FFEDBACK from people and it makes me scared because I also susbscribe for their treatment for student package, RM560 for 5x treatments + 1 birthday, but luckily I only paid RM260 first for deposit instead of RM500 deposit because I told them I have no money. At first they were fine with RM260 as deposit, later (which my next appointment on next year) I will pay the balance. But after I'm done with my free trial treatment, they convinced me again and said if I pay another RM240 by today, they will give free eye treatment and free one of their products. I said I really have no money and need to think first. They even asked me to borrow money from my family and friends first. And I was like what? Immediately, I started to not like them because from there I can see they seems so desperate and push me in very nice way so that I don't feel pressure. But thankful they a bit understanding and not very pushy & annoying, they give me some time to think and get back to them. Btw, I also want to comment about their treatment, when I do the treatment, I can feel they lied to me said they will give the full package treatment for free trial if I pay RM260 deposit by today. Because for free trial, I will just get a few basic treatment but if I pay RM260 by that day they will give me full treatment for free. But When I did my treatment, they only do basic treatment. More worst, they said there's face steam. But I didn't get my face steam. But I didn't say anything, because I know they lied about to give me full treatment. Plus its free, so I don't mind at all. But still their treatment not so best and good. You can get that such treatment at other spa with cheap price. I have went other spa before this, its more cheap and they even not push me to subscribe them, like shakura did.