Hi, I signed up believing their sales gimmick that's its safe, just using enzyme. However after months, still no improvement on the pigmentation. When it was my last session of my package , they whipped out their secret which was some device to remove the pigmentation. I think the burn the surface of the skin.

Anyway, they encouraged me to continue with another package saying a few more treatments are crucial as the first package ones were to ensure my skin health would improve and be suitable for their next stage of treatment. Also they would be using another enzyme which would show better improvements.

They have been advertising a lot lately that it's safe etc. I guess more ppl hv signed on coz it's so hard to make an appointment. I made one a few months ago and it's on this Saturday.

Yesterday evening they called me to tell me that my therapist is away and they will assign someone else. I was shocked. I made this appointment awhile ago. Why such a last minute update. I do mind a change in therapist. After all the person who I signed up with was the therapist who worked on me the first time. I am not comfortable with another therapist. Also once she was late and her friend helped her to clean my face first ... It was not a pleasant experience as she was really rough.

My conversation with the person who called me with this news didn't proceed well and I asked to speak to her manager. Speaking to her manager was worse.

It went something like this:
Karen (manager for paradigm mall outlet): ya
Me: hi
Karen: how can I help u
Me: I hope your colleague has briefed u about my situation
Karen: ya
Me: why didn't u inform me sooner?
Karen: ya
Me: do u understand the inconvenience u have caused?
Karen: ya
Me: do you understand what I am trying to say
Karen: ya
Me: so why didn't you inform me sooner?
Karen: grace is in London
Me: -.- (if emergency I can forgive but holiday ?)
Me: I made this appointment months ago! Of she knew she is going to London why call me so last minute. It's too late to even arrange my facial at another place!
Karen: ya, so we arrange another person
Me: I don't want another person, I want a full refund
Karen: we are a big company, I cannot give you a refund but I can tell our company.
Me: so what if u r a big company? How can you treat your customers like that?
Karen: that's why I am saying I am sorry for you
Me: Sorry FOR me? Do you understand what that means?
Karen: my English not good. If good I would be doctor or lawyer.

OMG super defensive manager who doesn't even want to listen and learn or understand what's wrong and yet dare to tell me that it's a big company.

Anyway she promised someone from HQ will call me the next morning (ie today morning) but till now, no calls.

In summary, don't be fooled by their advertising. If there are issues, they will play games with you. I can't even get my refund. Will keep emailing and calling them
Wish me luck

Dear ladies,
I just wanna share:
1) fight for your rights
2) to be fair to them, u must hv a valid reason for asking for a refund
3) read this blog :http://keishaowen.blogspot.com/2013/06/shakura-pigmentation-beauty.html
4) i found their legal department number on that blog and called them, which I was redirected to their customer service
5) if you call their customer service, you will get more upset coz he isn't around (always) etc. but if you are redirected via their own legal, it makes him cautious
6) speak professionally and stick to facts. The customer service actually shouted at me! I purposely replied calmly and told him this is not the behaviour of a customer service person.
7) Always keep a record of all your phone calls (date and time you called, who did u speak to, what was the context of your conversation). When you speak to them with such info and details, again they will be weary coz you are keeping details in case you need to sue them some day
8) explain you would rather settle your issue amicably and least hassle which is beneficial to him /them and you.

Good luck. Maybe if its a huge amt, they will refuse to return but do report them and see how it turns out.