Hi TS, yours is another case of a lot of customers being coaxed by beautician in purchasing packages that u regret buying. My case is skin damage due to lies and negligence of a beautician of another beauty centre which I have open a thread to advise on the options and what can customer do if the beautician is unethical/negligent:
https://forum.lowyat.net/topic/4524853

Please file a case at the consumer tribunal https://ttpm.kpdnkk.gov.my/portal/home or (NCCC) National Consumer Complaints Centre http://www.nccc.org.my/v2/. I hope u have photos before and after the facial which show the scar at your nose after the facial. U need to prove that you have reason for demanding the refund. Regret after buying is not strong enough. Do contact the company's legal department to discuss the refund first. If they insist no refund, then tell them that you will be filing a case with the consumer tribunal/NCCC. I wish you will be able to get all or at least some of the refund back. Good luck, TS.

This post has been edited by 4everlove: Jun 24 2018, 01:02 PM

I am not able to advise you whether they will refund or not. Depends on the company itself. Some beauty centre want to get rid of troublesome/angry customer, and quickly refund back to the customer. But how many company willingly to do it after taking your money? Some will ask you to give the package to family/friend if you are unable to utilize the package, while some may ask you to change to other type of treatment if you do not like this treatment package. I have attached to you example of a tribunal case between customer want a refund against a slimming company. Customer stated her reason for refund, and the slimming company also defend themselves. They went to the tribunal and at the end, the tribunal judge awarded 50% of the refund request back to customer.

Do speak to the consultant or legal department of the company first, explain a very strong reason why you do not want the package. If they insist no refund, just tell them that you will file a case against them. As I have provide you with the case example, not all customer will get back 100% of what they want. The judge will also listen to the company's defense. There must be a very strong reason. Did the company consultant lie to you on their treatment/during consultation, do you have prove that they lie? Do you experience side effect due to the treatment, any prove? Now is nearly end of June, and you are starting the treatment in July. Do quickly call up the company before the matter dragged further. Rm5000+ is not a small amount, hopefully you can get all, if not, maybe some of it back. Good luck.