Dont ever try to enter this. forever will remember this bad experience in my lifetime with shakura!

I bought the promotion package for this shakura facial with RM28 at their roadshow, ioi mall.
After that, they called me once a week to ask me make an appointment with them, I told them i was busy and need to arrange my schedule for facial. And one of the sales girl and return me in very rude talking.
Fine, after a week, a girl called me again and i was thinking quite a long time never do facial and would like to try it.

So i make a reservation at shakura, mid valley.
When i reached, one of the girl ask me to regiser with ic and afterwards asking me to enter the consultation room. Once i enter, nightmare begun, the girl keep forcing me to sign for member which cost RM560 without any facial treatment, and this cost just for member fee!
I said 'no' because i havent get to try any of the service and you want me to sign for member first?
She didn't give up, then she scan my face and with a shock face said my face got very serious problem, if i dont cure it then it will be very very bad.
She quickly asked me 'definitely you will be scare with it right, but dont worry, we shakura can help you.'
Then sell me with another facial package. One time facial, cost me for RM560 also, but because of i bought the voucher which cost RM300 with RM28, so i will get a discount price, RM560-RM300=RM260. I said i will like to try the package i bought first but the girl keep on forcing me to pay for RM260, she said if you dont buy this you will never get your face better. I keep on fighting with her for almost an hour, she keep on selling me with package only, RM260+RM28 only for a facial treatment, she told me is mixing for 3 type of enzymes, and i asked her what is the ingredient inside the enzymes, she told me it is cheese and milk.
I know it sound very weird but in the forcing situation i still pay for the RM260 just want to get this done.

After i entered the room, she help me to wash my face and do 2 times of mask, massage, altogether for less than 1.30hr only.
Then when i finished my facial, i dont feel any changes for my face also. She asked me to enter the consultation room again, and scan for after result. Then she keep saying the after result is very good, my skin became fairer and better. But I dont feel that at all. I said no and she keep on saying I dont know how to see forcing me to say yes, it is better.

After that ask me to buy their package, she said i need it because my face situation is very bad, the package
cost me RM11200, then 40% discount as i signed for member, it will be RM6720. Then i said no too pricey for me. Then she gave me another package with ten time facial, RM3360 and then til the end RM1680.
I said no, i need to think of it first. The girl keep saying it is very worth and you will never get this package again.
Keep forcing me to buy the package, said just use your credit card then you will settle everything.
I was forcing myself dont say yes, and until the end she cant persuade me to buy the package then she use my RM260(payment i made before) to sign up as a membership.
Then finally i can leave this blood sucker place! It took me 4 hours just for consult and forcing you to pay the money, facial only took less than 1.30hr.

After i went back home i felt i so stupid why i pay for RM288 just for one time very normal facial.
So listen to me, dont ever enter this scary place, they want your money only.

Dear ladies,
I just wanna share:
1) fight for your rights
2) to be fair to them, u must hv a valid reason for asking for a refund
3) read this blog :http://keishaowen.blogspot.com/2013/06/shakura-pigmentation-beauty.html
4) i found their legal department number on that blog and called them, which I was redirected to their customer service
5) if you call their customer service, you will get more upset coz he isn't around (always) etc. but if you are redirected via their own legal, it makes him cautious
6) speak professionally and stick to facts. The customer service actually shouted at me! I purposely replied calmly and told him this is not the behaviour of a customer service person.
7) Always keep a record of all your phone calls (date and time you called, who did u speak to, what was the context of your conversation). When you speak to them with such info and details, again they will be weary coz you are keeping details in case you need to sue them some day
8) explain you would rather settle your issue amicably and least hassle which is beneficial to him /them and you.

Good luck. Maybe if its a huge amt, they will refuse to return but do report them and see how it turns out.

little  Posted Jan 22 2013, 11:52 PM
  i had facial at New York for few pimples. At the end of 2nd session, my whole face turned extremely full with pimples.. Their sales talk is no.1, but work and product sucks. Im 1 of the victim.

i request for refund but they do not allow. They force me to use all the session. No refund is available. balance of the session was fully paid and i dare not go there to damage my face anymore. Bad experience.
Please go to Tribunal. Even someone like me who usually doesn't do this kind of complaint, i still filed an e-form and e-Tribunal. Waiting for them to reply now and fix a date for hearing. You should be able to get all your money back based on what you described ie. face red + pimples....etc.

I brought a voucher for Shakura and went for a trial in the Midvalley branch in August 2013. The service is very good, however, they will try to hardsell and convince you to sign up for a package. Do NOT give them your credit card in any circumstances! They made me sit down for an hour and I was unable to leave without them bringing in their managers and supervisors to help persuade. HARDSELLING here is the norm and ALL of their beauticians will try to get you to sign up for something! We brought three vouchers, and my friends all got the same experience and would strongly discourage people to try.

The rm30 deals for their packages and groupons are totally NOT worth the experience. One of the worst experiences ever!!

Sharing my experience so that people are aware as Shakura does ALOT of advertising on Groupon and on the radio. I sincerely hope that this review helps.

I am one of the ppl who just signed as well. After signed only read about all these bad comments. I saw in some sites that we able to go to the tribunal for refund. Anyone can help on this?

Shakura and Dorra are under same company mah....
http://jobvacancy.me/company/276/Ames-Group-of-Companies

any men who had experience with shakura? lol

too bad. now you probably have to

- just pretend you don't know anything and finish the whole program,
- get a lwayer,
- contact the consumer association like mentioned earlier in this post.

if need further help, do pm me.

Dont ever try to enter this. forever will remember this bad experience in my lifetime with shakura!

I bought the promotion package for this shakura facial with RM28 at their roadshow, ioi mall.
After that, they called me once a week to ask me make an appointment with them, I told them i was busy and need to arrange my schedule for facial. And one of the sales girl and return me in very rude talking.
Fine, after a week, a girl called me again and i was thinking quite a long time never do facial and would like to try it.

So i make a reservation at shakura, mid valley.
When i reached, one of the girl ask me to regiser with ic and afterwards asking me to enter the consultation room. Once i enter, nightmare begun, the girl keep forcing me to sign for member which cost RM560 without any facial treatment, and this cost just for member fee!
I said 'no' because i havent get to try any of the service and you want me to sign for member first?
She didn't give up, then she scan my face and with a shock face said my face got very serious problem, if i dont cure it then it will be very very bad.
She quickly asked me 'definitely you will be scare with it right, but dont worry, we shakura can help you.'
Then sell me with another facial package. One time facial, cost me for RM560 also, but because of i bought the voucher which cost RM300 with RM28, so i will get a discount price, RM560-RM300=RM260. I said i will like to try the package i bought first but the girl keep on forcing me to pay for RM260, she said if you dont buy this you will never get your face better. I keep on fighting with her for almost an hour, she keep on selling me with package only, RM260+RM28 only for a facial treatment, she told me is mixing for 3 type of enzymes, and i asked her what is the ingredient inside the enzymes, she told me it is cheese and milk.
I know it sound very weird but in the forcing situation i still pay for the RM260 just want to get this done.

After i entered the room, she help me to wash my face and do 2 times of mask, massage, altogether for less than 1.30hr only.
Then when i finished my facial, i dont feel any changes for my face also. She asked me to enter the consultation room again, and scan for after result. Then she keep saying the after result is very good, my skin became fairer and better. But I dont feel that at all. I said no and she keep on saying I dont know how to see forcing me to say yes, it is better.

After that ask me to buy their package, she said i need it because my face situation is very bad, the package
cost me RM11200, then 40% discount as i signed for member, it will be RM6720. Then i said no too pricey for me. Then she gave me another package with ten time facial, RM3360 and then til the end RM1680.
I said no, i need to think of it first. The girl keep saying it is very worth and you will never get this package again.
Keep forcing me to buy the package, said just use your credit card then you will settle everything.
I was forcing myself dont say yes, and until the end she cant persuade me to buy the package then she use my RM260(payment i made before) to sign up as a membership.
Then finally i can leave this blood sucker place! It took me 4 hours just for consult and forcing you to pay the money, facial only took less than 1.30hr.

After i went back home i felt i so stupid why i pay for RM288 just for one time very normal facial.
So listen to me, dont ever enter this scary place, they want your money only.

just for your information... sakura beauty saloon is a subsidiary from new york skin solution. i think you guys better stay away from those brands. i had my dispute with them not long ago, but i manage to get back my money.

No need pay .

I'm paying installment. How to stop?