I went to Shakura for 1st trial on 22 Oct. It was a 3-hour session. After that, the consultant(Ivy) persuaded me to sign up for 10 sessions and said that my friend(Irene) had kindly asked her to give me a 50% discount for the package which was RM2800 after discount. Then she went out and came back to say that the manager is giving me an offer if I signed up for 20 sessions, she would give the set of skin care free as well. (She was pointing at the set in front of me which had more than 5 items) I hadn't had time to think, then i realised she had already gone out and swapped my card for RM5600 by installment. My mind was totally blank and stupidly signed the credit card payment of RM5600. I deeply regret and felt that I was cheated. I said to the consultant that the set of items were different from those she showed me. But it was a different story now cause they had already swapped my card !!! I called back a few times to complain. The manager(Sheila) even called me back. She told me on the phone that "Its not that she cannot refund me,... the 20 sessions will guarantee to do a good job on my pigmentation...blah blah...." Then she said she would give me another free bottle of mask and 2 extra sessions for free. And if I'm not happy with the treatment by Ivy, she herself would personally treats my pigmentation. Ok. I listened first. FYI, there is no explanation to state that what they are going to do in the 1st session, 2nd session....and so on. They just said sign up for 20 sessions because we have checked your skin and we are sure that your pigmentation will be removed.

So............. i went back on 3 Nov 2012 for my 1st session in my package. Saw the manager, the story changed again ......SIgh !!!!! How disappointing !! She said the mask was the one included in the package and it will be done during the facial (not the mask in a bottle)....and she DID NOT even mention the extra 2 sessions. She also said that another lady Karen will be taking over her position. She will be in charged of running between all Outlets. So, If she were to run between outlets, how is she going to treat my pigmentation ? In the end she didn't give me anything, and I left. I believe she was saying all these just for the sake of saying them, there was no guarantee whatsoever.

And then I read all a lot of reviews about this place and believe it or not, mostly negatives comments. How am I going to continue the 20 sessions, when I don't even feel like going back there again !!

Thank you.

Here are some websites you can read up about places like this. Yun Nam, London weightloss, New York Skin.....are all under the same company !!


http://17chipmunks.wordpress.com/2012/06/page/3/

http://www.learn4good.com/jobs/e/90929/employer/search/

http://12jus.my/place/shakura-paradigm-mall/

http://jorinakhoo.blogspot.com/2012/07/sha...cts-review.html

http://malaysia.dataotuan.com/kuala.lumpur/merchant-757

http://www.amesunited.com/singapore-ourbrands-page.aspx

thanks for the info!!

Last time I remember buy a coupon for 1st trail session New York Skin Solution almost around RM3x which RRP Rm3xx.

After done first session, they die-die persuade you to sign up packages for 20 times session almost RM10,000 over. Luckily give alot excuses because they keep say can pay in installment in credit card.

Just went for the first trial yesterday. I bombarded the therapist for asking me to pay for RM28 as per their promo before they even started anything.
She sent a consultant to deal with me. I asked her if they belong to the same group under which New York Skin, London Weight, Yun Nam, Dorra are owned. She denied and said Shakura is separate entity, different and has nothing to do with those companies. She sounded like offended and was not 100% friendly. She made it sound like my pigmentation was so bad they are going to become agespots very soon. (I know this is inevitable later. Who doesn't age?
She recommended 3 enzymes for my case. I insisted one only as per first trial offers 1 enzyme only. 3 enzymes cost RM500 if I pay up as member. Member fee 500 and I will be offered to contra with enzymes cost.
Scanned my skin and took some photos. Many cold masks in between cleansing, black/white heads softening then picking, antiseptic, enzyme application and powder formulated mask. The whole treatment they claimed worth RM560. Just the enzyme is already RM300.
Done then photos again and then, skin scanning.
Showed me how the treatment was effective in lightening and making the pigments under my skin uniformly spreaded out and surfaced in the process of old skin cells removal.
She commented that my cells have poor ability of absorption.
I visited the place for the promo and experience. I do not intend to get tied up with any package. So, I have strongly planted that motive from the beginning. All must be strong and determined to object if you are afraid of regrets. No one can force you.
Frankly, the photos were definitely edited or at least camera set to shoot with different lighting. It was obvious when compared the whiteness of towels over my head and below my neck/shoulder. Obviously, the whole photo had been touched up.
Did they also show the expected result on you on a photo before & after a recommended eg spot removal session? If they can edit that expected 'after' effect photo. Then they can do the same to the actual 'after' effect photo.
As a consumer we must be bright enough to tell the ambiguous points and not lead ourselves to believing just about anything they said.
She asked if I have further questions. So I asked her what is her further recommendation. 30 times with 3 enzymes each time . I shook my head indicating no. No such budget! Then, she came down with 20 times RM 11,200 which will then be discounted to RM 6,720 (40% discount) and later attempted 10 times. I also maintained "NO".
She then attempted to get me pay up RM560 for 3 enzyme (with price of only 1 enzyme). I said no using hubby's consent as excuse. She asked me not to care hubby. Talk about myself - what was holding me. I discussed the photos. Later she still did not give up & not yet gave me the home care set.
I excused myself to washroom but she reminded me to come back and sign something.
When I returned, she gave it another shot before giving the home care set. Now manager pun come out! Persuade me another round! Asked why not I spend without hubby's consent, show result then hubby may further sponsor more. I maintained my decision. She gave home care set warning that I should use only if my skin is adequately hydrated.
The way I heard it, I will not even try to apply that on my face.
Can you all see the approach of companies alike? All of them are like that because they are profit-oriented organizations. Even if you go to aesthetic skin clinic you may also experience this luring approach. For that amount of money, I would rather a qualified doctor treat my problem. I went there more like product scouting as a consumer. Sometimes, we must also not believe all testimonials to be true. Nowadays, everything can be done with a computer. Money lost is nothing compared to skin damages.
Certain reviews may have their own agenda behind. You can only trust yourselves.

This post has been edited by mellem: Nov 16 2012, 10:15 AM

I just went to midvalley outlet this afternoon and same thing happened to me as Mellem too.

The service was vr disappointing as from the moment I refused to get the rm500 membership, the beautician Kelly Yong has her face changed. She even asked me to think what is the difference of my current facial centre and theirs with strong ego.

Furthermore, She didnt even tell me what treatment I will get except da 1 or 3 enzymes. I dunno whether there is massage or what so ever. After I was asked to changed, she left me there for more than 5 mins and when she was back I asked what are the procedure and she immediately became defensive and said "standard cleansing and so on lor.. " as a consumer who doesnt wanna noe what will be done to their precious face. Throughout the session there was no hint on what will be put on my face and cold steam cold mask except when she put their famous ENZYNE on my face. Also, she wasnt in the room at all for most of the time and her massage on me was like touching only.. no strength at all!! It was really obvious what she really cared.

Although i am not sure if the photos were edited but I have severe blackhead problem and I realized without lots of painful extraction, my blackhead are not visible from mirror anymore. The beautician Kelly Yong claimed tat it is due to the enzyme.

I am a fresh graduate and because I did not have a credit card yet, after the treatment she tried to persuade me to sign up 3 times 3 enzymes facial in a price of one session rm560. I refused and she still tried to get me to pay half in each visit. Ended up she realized tat I am vr determined and gave up persuading.

In overall, I really felt frustrated with their service although the b4 n after treatment skin analysis is obviously different (not the camera one) I am still thinking whether the enzyme worth my money to go.

I also have pigmentation on my cheeks but never went for treatment at beauty salons. I have tried numerous products but none could produce the required results. I'm currently using Bremenn Serious Dark Spots and my pigmentation seems to have lightened.

Girls, pigmentation can be concealed using a good concealer. No need to spend thousands of ringgit at beauty salons; end up so much poorer and no visible results on your skin. I've had pigmentation since I started on the pill and I've lived with it since; 57 now and I look 10 years younger even with pigmentation

Secret to slowing down aging: free your mind and have plenty of sleep.

This happen to me as well...

I bought the 1st trial voucher and set an appointment for facial. After the consultant did analysis to my face, the consultant said it need 3 enzymes which cost RM500. But I can offset with membership and get a set of product.

After the facial, the consultant show me the before and after picture. And persuade me to get 20 sessions of treatment. I rejected it said I got no time to come and I still got other facial package at somewhere else.

Then the consultant lower down and ask me to sign 10 sessions first. I said, I don't know hows the product suit my face. She said, No worries, we can refund if it's not suit your face. So I signed for 10 sessions.

After the 3rd session, their so called Specialist analyst my face and said it's OK to remove the pigmentation. It was half way doing the facial, and the consultant said I need to get the remaining 10 session to be able to do the removal. Out of sudden, I give them my credit card. So now in total I got 16 sessions left.

After the removal, my face become red and swollen till the neck area. And I facing difficulty to breath. So I went to seek skin specialist consultation. Skin Specialist said my skin are allergic and sensitive. I need to get injection and anti-biotic to relieve my swollen.

Now I not dare to go there and continue my remaining facial. Can I ask for refund? But if refund no successful, I worried during the remaining facial, they will did something to my face.

Any comments how should I deal with it? Report to Consumer Tribunal? REport Police? Find Michael Chong?

Yes go to the consumers' claim tribunal and get your money back. Show pics of your swollen face and don't forget to claim medical expenses as well.

Good luck dear!

Since the manager said it's not that she cannot refund to you .. are you able to proceed with the refund?

Hi, r u manage to claim back your refund thru tribunal court??

i had facial at New York for few pimples. At the end of 2nd session, my whole face turned extremely full with pimples.. Their sales talk is no.1, but work and product sucks. Im 1 of the victim.

i request for refund but they do not allow. They force me to use all the session. No refund is available. balance of the session was fully paid and i dare not go there to damage my face anymore. Bad experience.

This post has been edited by little: Jan 22 2013, 11:55 PM

that's why i have never ever been to facial on my entire life! LOL!

little Posted Jan 22 2013, 11:52 PM
i had facial at New York for few pimples. At the end of 2nd session, my whole face turned extremely full with pimples.. Their sales talk is no.1, but work and product sucks. Im 1 of the victim.

i request for refund but they do not allow. They force me to use all the session. No refund is available. balance of the session was fully paid and i dare not go there to damage my face anymore. Bad experience.


Please go to Tribunal. Even someone like me who usually doesn't do this kind of complaint, i still filed an e-form and e-Tribunal. Waiting for them to reply now and fix a date for hearing. You should be able to get all your money back based on what you described ie. face red + pimples....etc.

This post has been edited by adelinecws: Jan 29 2013, 07:20 PM

Please go to tribunal. You should be able to get back your money.
Don't be scared.

Gal, it is too late. it happened quite some time ago... 2~3 years ady...

Call tribunal and find out. Purchase or service within 2-3 yrs can be claimed if not mistaken.

oh gosh...i just signed up the rm560 for 3 sessions today =.=" initially the consultant asked me to sign for 20 sessions for rm5600, then she offered me rm2800 for 10 sessions...then rm1400 for 5 sessions....after seeing me still dunwan, she offered me rm560 for 3 sessions, kononnye the package is for student...then stupidly i signed =.="

but i can see the diff after today's session woh...

This post has been edited by ranul: Apr 8 2013, 01:20 AM

Wow. I didnt such thing happened! And i intro my mum and sis who signed up for the rm 5600 package!

I go to lot 10 branch. And the consultants were professional, they didnt push for the sale, of course they did persuade but they never coerce.

My treatments were good. So far twice. It made my skin glow and my sisters excessive pimples have lightened. My mum signed because she has pigmentation, but it seems it helps her skin too.

However, the service at ioi mall is terrible according to my sister. I dont really know the scenario except how poor their professionalism is, but my sister complained like hell and threatened to seek refund then the manager requested my sister to give another chance. On the subsequent visit, their professionalism has improved. However, mum and sis decided to change to midvalley because they are always fully booked!

I prefer lot 10 because its more convenient for me. Have u girls tried lot 10 branch?

Still wondering is there any decent place to remove pigmentation that doesnt cost a bomb... I remember I found one facial saloon, recommended by my friend, cost around Rm100 per facial session. It wasn't specific for pigmentation, but it has all the vitamin ampoules, and after few months I did receive compliments from colleagues that my face look much brighter, smoother... The package was cheap... RM400 for i think 5 sessions.. But that was a long time ago.. When I was in KK... I never found one like it in KL.. Or maybe I havent been looking hard enough. All in KL is just one time visit RM100.. No package like buy 3 free 1.. Haihh.. If anyone can recommend something like this (KL area) with really good service and affordable price, please let us know...

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This post has been edited by MiLKTea: Dec 14 2013, 02:48 PM