I recommend to do this, agents are the worst, they do half assed work and abandon when they can't get profit from that.

Don't sad lah brother, always call 100 to report. TM don't know your problem until you tell them yo.

512Kbps. Look for unifi if you need better upload.

Yup, there's good promotion on going now, proceed to TMPoint to apply for an upgrade.

We can't check for you, call 100 or even better go to TMPoint to ask.

They're not supposed to share bandwidth, IPTV will have their own dedicated line and your streamyx will have their own too. Call 100 and lodge a report if you're having such problem

You should be able to tell the difference when you visit a website with rich media contents, otherwise no difference. Download speeds depends on the source location, I got full speed from US but only able to max 200kB/s per connection if from EU. I also used my campus internet to download from EU, giving same speed per connection when downloading from EU, I guess it's the congestion.

Huh... that's new.

There should be no problem to retain the old package when you relocate, I've forgotten how much they charge but won't be much and only can be successfully relocated if the new place supports your package speed.

They require your information because every works must be logged (report/ticket), can't simply go fix things. TMPoint no longer provides customer service too since a long time ago, all complaints must be go through 100. TMPoint staff only can handle Payment/Subscribe/Termination.

Edit : It seems your case can file for a service fees refund because the problem is at the TM's end, call 100 and choose Billing, talk with Operator. Your refund request usually will be approved in 2 weeks.

This post has been edited by nymerine: Mar 6 2014, 08:46 AM

Installation only takes 2-3days, proceed to your nearest TMPoint and ask them about your order.

If they say it's not possible then it is not possible, can't do anything unless they decided to add another DSLAM that nearer to your house which is most likely not happening.

Call 100 now, tell that you just upgraded to 4Mbps and you're not getting the speed you're supposed to get.

Open up command prompt and do simple ping to lowyat.net for 10 times.
ping lowyat.net -t 10

Not possible

Just want to share my story.
Since 4-5months ago I noticed there's this weird internet problem with this house that I just rented. Connection was super stable, no slowdown but disconnect once in a day, Thinking it was a temporary problem I let it goes on for a month, afterward I beh tahan because I need stable connection to do works and play my games, makes report about the random daily disconnection, first tech made a visit, figures nothing wrong and left after cleaning the RJ11 port.

Next few days problem still persist, made another report, same tech came, still can't figure out what's wrong since everything was fine (regular SNR Margin/speedtest check). Problem still there after he left, because of my busy schedule, I made another report a week late. This time a new tech came, he looks more experienced than the last one, also can't figure out what is wrong, decides to change the default modem we're using and told us to wait 1-2 days before making another report if problem came back, but I did not because trimester break, no one was home.

So the new trimester (2nd months) starts, proceed to made another report since I still got the problem, again the 2nd tech can't figure out what's wrong, this time he decides to remove the RJ11 port, made a direct connection to router. (He did ask why we didn't give any feedback after 1-2 days since last visit, we told him why, and he nodded). Again, problem still there, he still can't figure out whats wrong because it doesnt happen when they're around (because random, that's why) and wrote us a service request form to us to send to the apartment management office, this is the part where it takes like 2 weeks to solve (mostly waiting) because apartment didn't have any permanent sysadmin in house. After 2 weeks, the apartment tech finally came, pokes around, also figures nothing wrong with their networking equipments (I waited longer because apartment did not tell me about it, he visited when no one was around).

So 3rd months, I made a final report stating properly to the CS about my situation, acknowledged of my situation, report was made. The 2nd tech called me after few hours after I made a report stating that my internet will be cut off for 2-3hours to replace a part in their DSLAM and splice a new cable to my unit. Few hours after that last call, tech called me to tell that my internet back on and asks me to do a speedtest, made a self speedtest, acknowledged them everything looks fine (speedtest/snr margin), they left and told me to call him directly if the problem still persist. No more random DCs since then, pretty happy at the moment. Doesn't ends here though, I'm going to ask for bill rebates for 4 months (date of first report made), hopefully everything went smooth and I get my well deserved rebate.

Thanks for reading,

TL;DR : Don't give up, its your right to have stable connection

Talk to their CS directly to know what's up.

Where is this game based? 220+/-ms is considered good for a US based game server.

Exact location of the game server? Or what game is it?

Yes, login with your streamyx ID and streamyx password, call 100 if your WiFi ID didn't work, it requires reset sometimes.

Nope, totally fine, call 100 to ask what's up.

Yeah, that's why need to call 100 if it doesn't work.

Probably Dota2 server itself, it has been known for awhile. The only issue I had with my SG server only during night time, only sometimes where latency spiked to 100ms for couple hours.

Doubt it, you can go ask them and choose if you want to or not.

Nope, call 100 to ask them what's up. They're up 24/7

Well then, are you using wireless or wired?

Not sure what else you can do, but you can try lodge a complaint to CFM for misinformation, you can try if you're free, else no need because it's less likely they will do anything about it.

Hi, it seems like you're not alone, it's the eClub server's problem and less likely will be fixed by Valve.
http://www.reddit.com/r/DotA2/comments/24r...ast_week_eclub/