Since I upgraded to UNIFI VIP 5 package from my old streamyx 4mpbs .!! its sucks i tell you !!


:I keep getting frequent disconnection from every website i go , like google.com, when I saw the status bar at the bottom left , it keep showing looking up google.com . Means that It still dont have any connection and its trying to look up what the f*** is google.com

When it connect , I get one more thing is more frustrating .... its facebook & youtube ... whether I logged into facebook , i clicked home (news feed ) , it runs but all the hell pictures wont load up at all !!!

SAME AS YOUTUBE !! I load a video .. seems to be normal ... then what i discovered was only the video was loaded not the thumbnails on the side or whatever was loaded ??
WTF


anybody have some opinion on this ?? I'm a new member on lowyat !! PLEASE HELP !!!

God.. You've gotta visit TM to complain about it.
Many people is happy with their 5mbps by the way

That looking up phase being stuck in your internet browser implies that it cannot resolve the IP address of the website.

Try changing your DNS to google's (8.8.8.8) or OpenDNS (208.67.220.220) and see what happens.

just complain to tm ..

mine also same, but it only happen recently
i think too many people subscribe to it (especially maxis users), and their device/hardware unable to handle it

Rants -> Broadband user to user

i face the same problem as well.

you know i think its the router having trouble receiving signal from pc.

i ma try switching to unifi enabled router w custom fw.

i think it'll solve the problem.

Most likely its TM dns serers acting up again.

Same case here TS. Just upgraded from streamyx 4mbps to VIP5. But the latter's performance (VIP5) isn't as good as the former's (streamyx 4mbps).

- I need to refresh every new website that I open in order for me to be able
to view it properly.
- No photos on facebook (opened from iphone/ipad).
- Signal unstable, eventhough the router is just sitting in front of me.

After 1 day of using, I am already thinking of "downgrading" to my previous 4mbps. But it seems that there's no cooling off period (COP) for this unifi, is it true?

*sigh*

There are probelms with the default TM DNS. Use alternative and it goes away. Already reported to TM months back and not sure they fixed it. You can see PING dropping packets when you ping TM DNS

This post has been edited by XPS: Aug 2 2012, 12:48 AM

unifi have a contract that you must use the unifi or either pay the monthly bill for A YEAR then only you can cancel the unifi subscription . I WANT TO DOWNGRADE! !!

Do a SPEEDTEST and PINGTEST.

Post your results here.

me too im facing same problem. dont have this problem while using streamyx

DAMN THANKS ALOT !!! IT HELP 100% .. GENIUS !! THANKS AGAIN !!

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Added on August 2, 2012, 5:24 pm

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Added on August 2, 2012, 5:27 pmhttp://www.opendns.com/ heys the link guys : for those who had the same problem as me !!

go to IPv4 settings > change the DNS [below] > [1] 208.67.222.222 [2] 208.67.220.220

thanks again to @solarmystic !!!!

This post has been edited by nightlordccc: Aug 2 2012, 05:27 PM

where to change that? and do i need to sign up with the opendns.com?

just change it at the tcp/ip configuration for you adapter or lan connection

well im really noob in this thing. is it change for router or the pc?

just change it your pc will be easier.

goto network connection, click properties,
click tcp/ip4
uncheck automatic dns, enter dns u want at the boxes, click ok.

if confuse, just google,
how to change dns at my computer

Find the network configuration for Internet Protocol as known as [IPv4] , click properties and will get a window box pop-up whether u wanna obtain both the IP and DNS server automatically or either the manual !!

Under the DNS , u can change the settings to manual and you should key in the preferred and alternate dns address

Preferred : 208.67.222.222
Alternate : 208.67.220.220


I think in later MAC 10.5 version ... is under >>> system preference > view > network > under network u might find your wifi name and just anyhow go in to it under the properties and change the DNS..

Sorry , i'm not a mac user ... but anyhow I can configure my mom's iPhone ..., but usually it dont have any preferred or alternate DNS keybox ... it will just say DNS .... then u have to change it to 208.67.220.220 or the other one !!

This post has been edited by nightlordccc: Aug 2 2012, 09:22 PM

Can I just change the router DNS to 8.8.8.8 and 8.8.4.4 so that I no need to change DNS on my gadgets and devices?

u may try that !!
nice idea anyway

that's what i did, change on the router instead. easier that way.

HEY DUDE !! I just use your way , and It was a GREAT IDEA !! Thanks !!

For those who are using DIR-615 Routers , u can change it under Setup Tab , > Internet Setup > Manual Internet Connection Setup > select enter Dns Manually then change it 208.67.222.222 , 208.67.220.220

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Added on August 2, 2012, 11:17 pmYES

This post has been edited by nightlordccc: Aug 2 2012, 11:17 PM

Change 208.67.222.222, 208.67.220.220 into 8.8.8.8 , 8.8.4.4 ?? Well I cant wait to get UniFi installed

i just placed an order for vip5 today. can't wait to try it out.

What wrong with unifi keep upgrade & maintenance as service disruption?
It's should not bother current user that currently using the service.

If u're running wireless, try to use B/G mode instead of B/G/N mode.
If having problems with Apple devices or older Wireless adapters, Turn off Auto 20/40 Channel Width, use 20 only.
If wireless still got issue, try running INSSIDER to scan which networks are around u, using what channel. Try to select a channel that has least interference with others. This is very useful if u're staying in a condo/dense area where u can get more than 15 wifi within your reach. Happen to me before, wireless ping to my router more than 20% drop and more than 100ms, cause got 12 wifi running on original channel 6 -.-
For general connectivity issues, maybe u can try turning off the internal firewall of the DIR615 if it's on. That firewall really slows down the router.
N also change the DNS to OpenDNS or GoogleDNS. GoogleDNS would be faster as servers are in Malaysia 8.8.8.8 ; 8.8.4.4. OpenDNS in singapore.


This post has been edited by andrew9292: Aug 3 2012, 04:18 PM

seem like it doesn't work very well for me, i did changed my DNS to google DNS and OpenDNS, still facebook have some image doesn't load, and youtube will stuck when playing, is there any other solutions ?

im using unifi VIP 5

I am on the Unifi VIP 10 but the speed is very inconsistent, it can be 2 - 4 Mbps anytime and then all of sudden 9 - 11 Mbps. I think they are over crowded and most of the time surfing to the sites that have images, mostly came out with ?? and etc.

Very weird.

ya, you have the same situation with me, im going to give them a call and complain that i have upgraded from 4mbps to 5mbps unifi but the speed seem doesn't improve n gave me the problem that cant load the images

well, im really noob in this,
how am i going to change dns in router instead on devices?

Good day.
I encountered such problem with my UniFi connection as well .. tried changing the DNS server address but it seems like not much help as well ..

i noticed this problem on the first day i installed unifi so i called them up to see if they can solve it and all they told me that the connection was not 'stable' as it was new and ask me to wait at least 24 hours after installation so that the connection is more 'stable' ._.
i went holiday for a week and after i came back i found that the problem was still there.
and today they scheduled people to come to my house and have a look at it.
the guy insisted it was my laptop problem and he said he cleared my browsing history because according to him it was too much that caused those webpages to not load. he told me say after clearing just wait and see if the problem still exist, if it does call them again.
and i was like wth? they were damn lazy ..they wanted to finish it fast so that they can go home!

It has been more than 1 month (nearly 2 months) I have been using Unifi VIP5 at my housing area at Kuantan. And the problem (same as most of u guys) still persists.
- Can't load images from facebook. Too slow!
- Youtube inconsistent. Sometimes can load, sometimes can't.
- Can't load images from most of the sites, even lowyat.net.
- ping test to most of the websites seem OK.

I have tried changing the DNS to googleDNS or openDNS but it doesn't really make any significant difference. Sometimes OK, most of the time NOT. And now, I feel regret "upgrading" from streamyx to unifi. Paying more for something less. If I'd like to cancel, the contract will be breached & I have to pay the "fines" for that. Oh myyy..... *sigh*

hmm i tried changing the DNS for the router de and it doesnt work for mi too.
however i tried changing my laptop's one..i think it should be working fine now.. so far so good i suppose..

that is also one way, i used it always that way

i also experiencing this problem. just upgrading to vip5! and this suck man!

Omg... thank you so so much you guys! I was facing the same problems for a few weeks as I just got unifi vip5......,fb pics not loading in any of my devices, i have to reload the webpages on my laptops when surfing ... but now after i've changed the DNS everything works great now!

Thanks again you all!

lately my vip5 speed test kinda suck, not even reached 1mbps!


This post has been edited by Naskah: Oct 14 2012, 10:03 PM

Unifi also slowly start to have problem lo~~~no longer as per how they started...

google's dns will sometimes fail also
i recommend u use time's dns server

im currently on vip20, using time's dns

This post has been edited by newly wed duck: Oct 15 2012, 12:10 AM

i have the same problem as ts before.i called tm for solution and they open a case for this.after a while,tm techican called me and told me to upgrade to firmware 7.15. he asked whether i can upgrade it by myself.i said yes,then he email me the firmware update file.after updating,all the problem has been solved.

1) I'm having big issues as highlight in this thread after upgrading from Streamyx 4MB to Unifi 5.

I've change the DNS setting on the router to 8.8.8.8 and 8.8.4.4, somehow it improved especially in Surfing.
But I want a better solution, cos, it doesn't work everytime.

I tried to find the 7.15 firmware, not available.

2) Another thing, then I wanna view channels on the TV i press 100, after that, if I select channels...example 103, my LCD TV goes blank....I'm not using any Wifi or home plug whatever, the Setup is all wired, very close to the TV.
Sometimes ok, sometimes screen just goes blank after selecting channels.

3) Feel regret getting the Unifi5, yes, download speed has improved, but everything else is worst!

Thx

This post has been edited by azbro: Oct 16 2012, 09:56 PM

if u want,i can email u the 7.15 firmware.give it a try.
one more thing,are u using the dir-615 router?

Hey thx...this Unifi 5 thing really is something.

I wonder if I am able to use my old and trusted wireless router instead of this Dlink stuff. I have always no luck with Dlink.

Anyway, thx, I've PM you my email


Just an update:

I think I solved mine by changing for WPA2/WPA to WPA only.

Try it...but remember your current Wifi password, because it will ask for it again after the setting change

This post has been edited by azbro: Oct 18 2012, 11:34 PM

for those who having problem with web page need to reload, facebook photo didnt load completely, try to change ur DNS FOR EACH DEVICE CONNECTED TO ROUTER to other dns such as google dns. Changing dns on the router didnt seem working fine for me. maybe there's a bug in the TM latest firmware, so changing it on the router didnt seem to fix it.

Hey guys, I'm from penang and I also facing these problem, even loading a Google homepage also need to refresh many times
Any idea to help me?

Maybe the speed not the same, the windows cannot cope with the new speed because it used to the streamyx's windows size and all that...

I had the same issue until I added the DNS server for IPV6. Now it is working very well. You can do two things:
1. Update the DNS for IPV6 in your router; or
2. Update the DNS for IPV6 in TCP settings of your computer.

Having said that, you should also update the IPV4 DNS settings as well. TM is using both IPV4 and IPV6 and their DNS servers are not reliable (the least I can say).. That is why you keep having these long waits in between..

Email me at: jameslfk@gmail.com if you are not sure as I tried to paste some pictures here and it looks like this feature is somehow limited.

The IPV6 DNS servers are Google's and are very reliable:
1. 2001:4860:4860::8888
2. 2001:4860:4860::8844

Good Luck.

Doind for all and each of devices that connected to tm unifi router, rite?