really, nothing to do with device... the thomson engineer was here and his analysis points to maxis server centre... one of the ip in maxis server centre having the loss of packets

maybe your bandar utama areas does not use the problematic ip or assigned to a different server

my area is in cheras/kajang... i was told mine is hooked up to the maxis server center at sungai besi

for those of you facing the same issue, can you please share with me you area? tq

This post has been edited by danieltay: Jul 23 2012, 05:36 PM

no i don't get mylaunchpad when refresh

are you clicking the same link? make sure you click different link everytime... and clean your cache when you try it

may i know the area you are staying?

so this means you do experience intermittent loss of signals

it's not 100% of the time, but at least 50% of the time

it's getting worst on weekends, starting friday

you can try it on and off... it is there

like me, i am doing work for hours opening new link continuously.. so i feel it more often

nope, never happened with my streamyx

your experience is a little bit different i guess, my case at times the page load, but most of the time it freeze/hang, never load at all

haha... thanks for update

another proof that maxis ftth really has problem when browsing... really something is very wrong in the maxis server centre

those who has yet to experience it, you'll get it one fine day

i somehow believe it is widespread problems, every users(landed and highrise) and irrespective of areas(based on random areas compilation i got)... except they've yet to encounter it... because it depends on your surfing habit... and you may not able to generate it during random test coz it is not happening 24x7... but most probably during peak period where the server overload, weekends especially... like now way past midnight, it is smooth sailing because the maxis server is not overload

somehow i encounter it everyday constantly due to my surfing habit, and my continuous, non-stop long hours surfing

This post has been edited by danieltay: Jul 24 2012, 03:09 AM

just to let you know, it's getting worst... a daily affairs of torturing!

keep us posted when it is solved... mine still not solved... case number opened, no one dare to call me because cannot be solved!

and as confirmed by the thomson engineer, it's the maxis server centre problem

for those of you complaining about maxis ftth customer service, this is 3rd time i am telling you guys... it is outsourced to contractor... that is why super bad service, minimum 10 minutes waiting time

i've suggested we should email to maxis customer service to complain on such issue, but it seems to fall in deaf ears... so no use for you guys keep on complaining here, maxis is unaware of their contractor bad service... we've to be united in order to be strong force... otherwise it's a waste of time for everyone

This post has been edited by danieltay: Jul 26 2012, 02:05 PM

it's no doubt maxis responsibility

what good is it to argue whose responsibility and complaining about listening to music when contacting the cs?

i would rather go to proper channel to complaint about the service... and then if there is no action taken by maxis after so many people complaining to them(with proof), then further action can be taken

it would help everyone of us, maxis ftth users if you take a minute to email the maxis customer service about this issue... it's more productive than you complaining here or arguing about whose responsibility

let's assume maxis aware of it but do nothing... at least with the spike of email complaints, they'll take more serious of the issue... otherwise they may think this is minor issue since no one complaining... hence the "tidak apa" attitude

let's assume maxis not aware of this issue... i guess i do not need to elaborate on this... those who sent email to complain is doing good deeds, helping everyone of us

we're here to solve problems, not finding fault... if you really want to find fault or pointing fingers, then let's do it in the coming general election... you should know all these stinking incompetencies and monopolies is created by who else but....

This post has been edited by danieltay: Jul 26 2012, 04:14 PM

now only you know... another one finally found out what is happening... sometimes it hang there forever and the page never load

i've to open more than 50 pages per day... imagine the irritation... beyond annoying!

nothing to with night, day or noon... last few weeks it's intermittent... now it's 24x7, very consistent nowadays with new users being added daily... the maxis server is overloaded

if you want smoother surfing, try after 12 midnite when everyone titun liao... maxis server not so congested... though some guys still run their torrents non-stop.. like now 1.30am, wah so smooth, really like 10mbps

yup never happen to my streamyx 1 mbps... never happen in unifi or streamyx 512kbps

another guinness world book of records... malaysia boleh... 10 mbps but surf web take forever

not acceptable at all... you guys are browsing for leisure... i need to browse for work... damn, it really affecting my work

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Added on July 27, 2012, 1:23 amtold you guys oledi, not thomson router problem... it's the maxis server centre issue

the reason cs keep blaming thomson router is to make their life easy... somemore they can keep changing the thomson router for you

if the cs tell you the truth, that maxis server got problem, they would get the blame... and you'll keep calling them asking for status

This post has been edited by danieltay: Jul 27 2012, 01:39 AM

haha.... belum kena belum tahu... sudah kena, tiap2 hari menyesal tak sudah

maxis ftth world class customer service(minimum 10 minutes waiting time)

maxis ftth guinness world book of record... taking the longest time to load a webpage for a 10mbps connection(beating the likes of streamyx 512kbps by miles)

This post has been edited by danieltay: Jul 27 2012, 02:26 PM

welcome to hell

yeah rite... smooth sailing to hell

haha... cool down!

friday joke lah... take it easy you maxis boy

you should win the maxis #1 fan award if there is one

one point though... awesome to you maybe poison to others... you think awesome because your main usage is downloading... you would mislead others whose main purpose is not downloading... be careful of what you are championing, my boy(oops.. i mean maxis boy)

i use direct lan connection

some guys in this forum has tested on custom router... cannot be solved as well

as mentioned, nothing to do with your equipment... this is maxis server centre issue

i'm using streamyx 1mbps as well before switching... yup, superb!

the main advantage for maxis ftth is fast downloading

but surfing is pain in the axx 4sure!

if u decide to switch, be prepared to face the issue head-on and hope finally maxis will solve it

you can trust whoever you want, it's not about cannot open a new tab... it's the webpage take forever to load, worst than streamyx 512kbps

i've to warn you to be selective on who you can trust... you can trust them and change whatever router you want... my question is, if the problem lies in maxis server centre, will changing your router solve the problem? you do not need to be a genius to answer the question

anyway, do your own judgement.... later dun regret saying i never tell you so

This post has been edited by danieltay: Jul 27 2012, 11:50 PM

hallo! u n ur maxis dog team.... good good bagus bagus sedap sedap... y the rant now? dun like the service go maxis klcc centre cancel ur ftth subscription lah... this is the privilege of being early birds, y u guys cannot understand meh?

hahaha... when ppl got problem cannot be solved u say cannot rant... now maxis wanna enforce fup u shout here shout there... what for? cancel lah the service, small issue mah

oh when u dun use the service, u say problem oso ok, tidak apa... now when you use the service massively, u say not ok, very bad, world record... blah3

stop ranting, go cancel your maxis ftth... shut up!