I am so angry with this shop after reading this thread.. hope TS all the best to redeem his right.

feel sad and angry for you bro,

such a store, never let them go,

fight for it

what is status of this case? lucky i didn't buy from playtime

man this is really bad.... n not the only case.... seems to be disputes all over LYN.... i wonder whats the outcome coz got one forumer who has resolved his problem.... any news on yours?

Sony wont fix the ps3 but they can only do is replace whole mobo or other parts replacement instead .

After reading the thread, this is more serious case compare to PSV RMA case.
Over a year!!!??? and the PS3 dissapear? This is totally absurb!
A receipt kept for 2 years and try to claim back the warranty and getting this kind of reply :

"but by the time me and my whole new group of staff which took over this new shop and move it to this new place we no longer use any other receipt other than our official receipt for us to keep track of our customer."

"In 2 year period a lot of thing happened & to recall a stuff like these for all the year without black and white that officially from us its gonna be very very hard to clarify, maybe could be the mistake from the older staffs as well, we cant justified anything or blame anyone.."

1. Is PLAYTIME the same company 2 years ago?
Since old receipts is not acceptable, so any buyer from in the past 2 years is not your customer,
because they all have old receipt. Any old buyer from PLAYTIME please show your old receipt with the company cop, as evidence.

2. Cannot blame anyone?
So buyer should be the blame becuase he had the old receipt for 2 years?

Please report to consumer association and get some forumer with lawyer background to help you out.

This post has been edited by karising: Dec 1 2012, 08:12 AM

Reading this thread, I am not surprised of such unscrupulous practice by said vendor.

Here is my opinion (if too long skip to conclusion) which is just an opinion:
Firstly, both parties had agreed before hand that it should take about a year for the item to be fixed. Therefore, the party that had promise to undertake such action should be able to fulfill such request unless the party undertaking such action(seller) has informed the other party(buyer) that the seller might not be able to fulfill such request within the allotted time and that the buyer had consented to the extra time taken. Such was not mentioned, and therefore, there seem to be a breach of contract action.

Regarding the issue of old receipt and that the receipt was not acceptable as there is a change of logo/company name or any change is not really acceptable. One does not absolve his or her liability. To illustrate this issue I would give an example:

Student A rents a house from B. B then decides to sell the house to C. Since A is in contract with B for rent/lease/tenancy agreement and B is not the owner of the house anymore, so what should happen to A? The answer to this is that, when C buys a house from B, he has agreed and consented to any burden that the house is charged with. Therefore, C had taken over the tenancy agreement from B and therefore, A & C should now be in the said agreement.

Other examples, house that has been charged/mortgaged.

They cannot shift the blame to old staff members who are no longer working simply because of the term called vicarious liability. The vendor have to prove that the old staff action is not under their control which is not easy.

I concur that a lot of things can happen within two years, but the statute of limitation for civil cases is six years (general rule).

Conclusion:
Vendor/seller cannot simply absolve liability. They should at the very least replace your item.

This post has been edited by Buttlord: Dec 3 2012, 03:01 PM

no more playtime....

what a poor sloppy excuse for a business

without proof, everyone can say you sold the console as second hand

you dont take signature when customer collect? what you mean 'assume to be collected'?

Listen to yourselves lah buffoons, incompetent retail workers with haram money.

macam lah your boss takde shop lain, biasa that type of people got many businesses

bring original receipt still having doubts pulak, baik x perlu receipt macam tu

thieves and liars - Playtime electronics


This post has been edited by zamanjaafar: Dec 5 2012, 08:21 PM

Hello guys, I'd like to apologize because it seems that I have abandoned this thread but I have to admit that I have pretty much abandoned all hope that justice will be served on these playtime guys involved with my case.

If you've read this thread in its entirety then you are probably aware that I am not in Malaysia, hence the reason why I haven't logged into lyn for so long, and life has been quite hectic in university so far, courseworks for a 2nd year undergrad isn't a joke... Anyway, not to drift off topic, a lot of you suggested that I report this case to the tribunal or something but I didn't really see that as a possibility back then when I was still in Malaysia because my holidays were coming to an end and I had to come back here for university soon. The soonest I can do anything about this would be next june when my summer break starts but by then I imagine it would already have been too long to do anything, so to be honest I've almost given up all hope on this case.

However, I'd like to mention cwl_ykh's REALLY similar case (pointed out to me by another forumer, and kelvin's own post in this thread), except the fact that he was dealing with the boss himself, and that he was much, much more persistent than me. I guess that helped a lot in him retrieving his vita back. Kelvin presented his conversations with playtime's tim in his own thread, and you can see a really similar pattern with my own case. Unreplied texts (PMs in my case), the same excuse ("the problem lies with sony lol") and how they kept delaying things, check next week, check next month etc2. I think kelvin's case is much stronger than mine because it was really recent, this year still and hence could be solved without them giving shitty excuses like "not our receipt lol! suda tukar staff lol!" so I'm glad that it turned out fine for kelvin in the end.

Having said that, I'd just like to advise people that with all the things I have shown in my thread, and what kelvin also showed (the boss himself calling his customer an *******, despite the customer being really polite when asking? seriously?) it's not that hard to justify that playtime has a hierarchy of unethical workers currently, so please guys, there are plenty other gaming shops in malaysia with much much nicer staffs (I've had pleasant experiences with some of them) so to avoid problems like this, think carefully before you buy. Go for retailers with an actual reputation and superb after-sales service.

That's all I'd like to say for now, thank you for all the support so far.

Greenmon,


It is quite sad knowing that you have abandon any hope on recovering your ps3, but I would say that the best choice at the moment since you need to focus on your undergraduate study and also you are currently not in Malaysia.
But rest assured that the lowyat community will not forget what has happened between you and playtime. Thanks to you that we know the "accident" happen to bro cwl_ykh is not an isolated cases but rather is due to the bad attitude/selfishness of the Playtime Staff.

Once again I would like to thank you for sharing your experience with Playtime, it may prevent future cases from repeating again to other gamers.

All the best in your future studies.

This kind of practice is totally unacceptable. It might even be just an tip of an iceberg for similar case involving Playtime.

Some other conned buyers who are non forumner might not even have a place to voice out their complain against Playtime.

This post has been edited by xphossis: Dec 31 2012, 11:14 AM

sir, r u a lawyer? must be

(My 2 cents) If somehow any new comers interested to know the case, after reading the 1st Post, straight away jump to Post #25 and take a closer look on Pic No 5 - 7, you will see someone is trying to twist & turn to all of us on Post #27. After TS showed the receipt thru PM, his action was so weird after TS presented the receipt (he not even mentioned that's not their receipt).

To share my experience, this guy is not trustable cause I tried so hard last time to deal with him when I'm still a games seller (Year 2010), there's one time all sellers come together to discuss about the price throw among each other, during that time, Me, Game On, Playzone, Heavyarm, Playtime, Heroes Tavern & some others discuss over MSN to solve the case, where by no throwing price among each other, then Playzone represented all of us to discuss with Pbbseller, and he also agreed to the agreement, and you know what happen next day?

Playtime start throwing price, I quickly question him (Rocketjet) why he broke the promise, his answer was, "His boss ask him to do so", & I can't do a damn thing & I felt so sorry to all others. Then I quit after this case happen.

SORRY, I can't prove to anyone here with any evidence I mentioned above, since I decided to quit last time, & I don't expect things to happen like this, to me as a businessman, or a gamer (buyer), this is so BAD.

This post has been edited by Frogcat: Dec 31 2012, 12:07 PM

Sad to know that Playtime decided not to bother with your case despite resolving the PSV case. To TS, although your case is already approaching the 3rd year, according to one of the users who replied here your case can still be strong as long as it is within 6 years. Perhaps you'd like to give it a shot and see if the boss will give in and admit his own wrongdoings?

Though, if you prefer to close this chapter as it is to focus on your studies, then by all means please do and all the best in your studies Your story will stay here for reference of how marvelous Playtime's customer service is.

Next time we consumers need to ask whether old receipts are still eligible for warranty if they decide to change the design before buying from any store from now on, else later they twist and turn like the snake they are

This post has been edited by Henrietta: Dec 31 2012, 01:44 PM

Sorry to bump back this thread.
I bought some games from Playtime and had no issues at all(luckily,everything went well through PM).
After I read this case and PSV case,this shop is banned from me forever.

Yup. will ban this shop..

So this case is not enough to 'award' this seller a dispute tag?

Well even with a dispute tag it's not like they will want to do anything, to quote themselves, "it's been too long dy". IMO it's enough that this thread remains to raise awareness on their unethical business.

Luckily PS3s aren't too expensive nowadays what with the new super slim released, there were some retailers selling it for ~120 pounds = RM600 here in the UK around new year sales time. Thinking about getting a new one for Ni No Kuni, amongst others if I have extra cash :/

The dispute tag is to raise awareness la. Most buyers don't visit this dispute subforum until something bad happens.

p/s: I've been a long follower of this case and I also learned there are other victims too. I don't why I didn't ask about the dispute tag before.

This post has been edited by Swordylove: Feb 8 2013, 03:21 PM