Have you PM the so called representative person to come over and explain?


If you think it is a waste of time just go straight to the tribunal court.

I agreed jay777 replies, I support u log this case to http://www.nccc.org.my/v2/
U have the right to get back what u suppose to have from this shop!

This post has been edited by skydrake: Jun 27 2012, 02:10 PM

I already PM'ed the "representative" (rocket_jet), no replies whatsoever. It doesn't seem that he (or they) want to bother with this case anymore.

Anyway, another fellow forumer who'd like to remain anonymous PM'ed me expressing a similar experience back then, he did get his PS3 back though it took some "complaining" to actually have the workers look for it (they initially said that it has been disposed ==)

I guess I'll log this case to the NCCC thing. Thanks for the responses so far guys.

His reply towards my pm.

What a load of bull. Now I feel the need to attach our entire conversation throughout the two years through PM right here on LYN. Do check it out.

It "seems" it has been "redeemed"? What a vague connotation. They themselves said that they would have a "collected" brand stamped on receipts for collected consoles. I'd imagine that they would take and keep/get rid of the receipt once consoles are returned though. But nope, I still have the "invalid" receipt, still pretty much in the same condition as when it was handed to me, except with the inevitable kedut2 after two years of course. It's really unbelievable how they claim the receipt to be invalid; even hinting that it's not theirs when their stamp is clearly visible there. In case someone brings it up, yes there are no phone numbers on the receipt I have, but I remember writing the phone numbers and my name on a plain paper which they kept together with the PS3, and handed me this receipt instead.

And now what bull is he spewing? As far as their records go the console has been sent back to them 2 years ago? When barely 11 months ago (note the date from the PM: Aug 6 2011) they claim that it's still pending from Sony Singapore? Such incompetence.

Regarding the other person with a similar experience, apparently he's also received the same excuses from them "will call you back lol" but never really get a call back. Everytime have to go to the shop to check for himself. It's disappointing, really, it's a nice shop in a nice place, but they can't even live up to their tagline "not cheap not fast but will be reliable lol". Yes. Very, very reliable.

Anyhow, thanks for the effort Apis_LuaLua, sorry a mod got dragged into this, but I did PM him and never got responses, didn't even bother to reply here, need a mod PM baru mau reply... Sigh.


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Woww.. Surely they cant run away with all these evidences!
I believe they r shocked when they see all these.
Good luck TS.

Hi handsome,

Before we start one need to clear that below were our official receipt:


Its a pity to see a very long await for your set, year 2010 dated is a very long date indeed and one thing we can say there were quite no. of staff handling your cases previously. but by the time me and my whole new group of staff which took over this new shop and move it to this new place we no longer use any other receipt other than our official receipt for us to keep track of our customer.

As per mention earlier for your case there is nothing we can can do as the receipt you'd bring has point us to nothing, further more its not from our current shop, we currently has no point what so ever to trace except for the serial data that we only had for confirming your set that has been fixed on our list.

As in reliable you can ask any other forumer for this pass two years ever since we took over have any problem like this occur? of course customer comes 1st.. we will try our best to please our customer.. but the problem now is that we tried to look and check everywhere for your console and cannot be found, but in our track list that ur console has been returned to us in fixed condition.. the only way is that its has been redeemed by customer itself, or else it will still be here. just so u know we dont sell 2nd hand console or anything like that, so there's no way we could have sold it away. its our mistake last time cuz our shop system is not as good as currently that we cant get to track down everything, but now we can trace back and check everything thru our new system. thats the reliability that we can provide to our customer now. In 2 year period a lot of thing happened & to recall a stuff like these for all the year without black and white that officially from us its gonna be very very hard to clarify, maybe could be the mistake from the older staffs as well, we cant justified anything or blame anyone.. one more thing the track list of your claim set were even imprint on one of the last invoice from the old shop to be precise. Even thou after we take over, we still manage to trace it back your set.

Thank for your time reading~

its still ridiculous.

i own a shop.

customer RMA PS3 so i give a receipt design A (even with a shop stamp).

so my business got bigger, i move to another shop/expand the shop/ or sell it to someone.

we are so commercialized now with a brand new team, so i change my receipt to design B.

customer with receipt A comes in, i simply say no, because we used design B now.

the heck, i can easily make money like this!

how can you change your receipt design without informing customers with receipt A that the receipt is gonna be invalid?

the least you can do is to call them and update/change the receipt.

This post has been edited by shahru98: Jun 29 2012, 09:28 PM

+1.. agreed with you...

'Kids today have a different design birth certificate than their father and mother... so that mean, father and mother is no longer Malaysian.'

This post has been edited by nordingh: Jun 30 2012, 01:03 AM

Shop says cannot find the unit. Item already more than 2 years. So ASSUME customer already collected. Do you have proof that customer already collected? Signature from customer to proof, ada? If don't have then customer can say haven't collect even if he already collected. Cause you have no proof. I suggest TS bring this case to tribunal.

So weird.

Representative said it was still in 'service' status back in August 2011 whereby they were able 'track' it regardless the receipt is old or new.

Now suddenly the unit is gone and unable to trace it because the receipt is old?

rocket_jet, were you trying to buy more time back then to simply blush TS off last year thinking that he would just forget about it soon for he was not being pushy enough on this case? Just got me thinking.

This post has been edited by cutiesbaby312: Jun 30 2012, 02:18 AM

Woww.. thanks for teaching me a new way to earn money.

Hmm.. i think i will start off with a normal receipt 1st, when i hv collected enuf orders, i will tell my customers that we hv changed our system as well as the receipt, so i am not responsible to any customers who are holding the old receipt

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Damn ridiculous reason!



Pls admit your mistaken and refund some money to TS. It will definitely save your long-built reputation which worths more than merely a few hundreds.

You are here for long-term business aren't you?

This post has been edited by irise.ufall: Jun 30 2012, 09:32 AM

do you have any proof that he have redeemed the console? just because you cant find the console doesnt mean customer have redeemed it ok? there is possibilities that your people lost/misplaced the console or stolen.

This post has been edited by xtreme~~: Jun 30 2012, 10:04 AM

A reputable shop sank so low, what a disgrace.

yup...as mention by some forummer here...
where's your proof of customer already redeemed it??
so your whole system isn't PERFECT yet...
despite your changing your shop receipt design..

p/s:
and please TRY HARDER!!
and please do convert this complaint/problem to your big boss

This post has been edited by budakdegilz: Jun 30 2012, 06:35 PM

TS has a strong winning case here. I would strongly suggest the support from the tribunal.

http://ttpm.kpdnkk.gov.my/portal/index.php

I do agree that this is ridiculous. Even if shop change design of their receipt...that old receipt should still be valid.

You and your whole new staff took over doesnt mean you can ignore all previous customer. and do u mean your lyn nick now also u took over from previous team?

And to TS, dont delay, take action asap.

This post has been edited by Apis_LuaLua: Jul 3 2012, 01:40 AM

How much is a stamp cost these days? and a official reciept book? And anyone above me have a shop , please give me some details so that i could bring some receipts with your company stamp and claim some free products from you guys...

A few wannabe's on top who mention the Seller are not responsible for those matters, please step up and proof what you guys mention by not responsible for thier action?

IF ANYONE of you were in TS position , Will you just leave your console in a shop to repair it for TWO YEARS without asking your friends/family to check what's the status in progress of the repairs? Isn't sound even more ridiculous?

funny...if ur item is under official warranty, y did u go straight to sony sc instead of through an agent(shop)?

and y did they need to send it back to singapore? my guess is u got a grey set...