Have tried Sunrise Confinement centre in year 2012 (NOV) what i can relli say is they are sucks. Been observing about the services and how they handle the babies and felt heartbroken on what they have done to my 2nd daughter.
First you can see the baby sitter handle yr baby (not only mine, but all of the babies except her own daughter's baby) roughly. The baby sitter will get the baby for morning bath (real morning yo, 5am to 6am), imagine how bb can handle the cold, and the worst thing is right after taking bath they will place bb in the aircond (freezing) room. The most hated things comes when someone told my wife (definately one of the mummy there) that the baby sitter too lazy to swing two baby in different swing bed so the baby sitter place my bb at that time still healthy together with another bb( fall sick, with flu) in the same swing bed. WTH, we still din't do anything towards the baby sitter because we dun want to make things worse especially baby still under her care, then the expected things happen, finally my bb got infected and me have to run few rounds to hospital and clinic.
Just a few days my bb affected, that particular bb sitter's daughter's delivered bb and will also stay in Sun Rise confinement, the previous sick bb and mom already finish their stay so they move out before the baby sitter granddaughter came in, unlucky to my bb, once her granddaughter in they simply kick (move) my bb out from bb room and place her at the kitchen where there are a lot of mosquito with no proper air ventilation. I was relli furious that time and decided to move my wife and bb back home on that evening (wife was crying seeing my baby being bullied in that way, what a innocent one).
There are few point to be consider of,
1, why the baby sitter did not isolate the sick baby (previous one) and do not mix with others healthy baby?
2, Why Sunrise confinement centre boss allowed the baby sitter to let baby take their bath in 5am?
3, Why only isolate my baby after the baby sitter granddaughter move in?
4, For extra info, this baby sitter is not just a baby sitter in Sunrise confinement centre, in fact during morning shift she is a baby sitter at nearby confinement centre, during her service in sunrise (night shift) she will just sleep at the baby's room with full aircond running.
Conclusion, have made a complain to the sunrise confinement centre boss and the boss just simply replied, nothing we can do. Really disappointed with the irresponsible respond. For those who are staying in Penang, and who are looking for confinement centre, pls beware and choose wisely, try to avoid Sunrise Confinement centre. There are still many bad thing happen during my wife and 2nd daughter stay there, its just too much to write it here. Anyway just wanna share my bad experience here and i am not a very particular here, as my elder daughter time we are also enroll in another confinement centre and they provide good service there, but unfortunately the confinement close down during my 2nd daughter time.
Thanks for sharing the horrible experience. Guess what? I just check out their Facebook page and found out their reviews are hidden ;p