dun worry do feel free pm me if further help needed

Hi Guys,

The DNS issue has been resolved since last night.

Taking into consideration of the propagation delays, before lunch time should be all back to normal.

Anyway there's no issue to stick on the Google DNS that you have changed.

Alternatively, you may set it back to Auto to use Time assigned DNS.
Restart your Router to get a fresh connection.

Do feel free to buzz me should you require further assistance.

Thanks

This post has been edited by jjj2: Apr 9 2014, 09:41 AM

i think the issues happen on intermittent period of time.
my server intermittent reporting the connection to overseas is lost.

Not sure if this started with the DNS issue or not but I noticed that the ping is slightly higher again now while connecting to G*arena game server for LoL.



Hop 12 seems to be the culprit. Was a very stable 50ms before this.

This post has been edited by loafer: Apr 9 2014, 06:39 PM

Hi Bro, nope DNS issue already settled, this is Time's partner NTT which is slowing it down a bit.

Now cannot connect at all, what happen ya?

Hi Bro,

Please do more details about your problem so that we could look into it.

Thanks.

Hi sister


Have u restart the router , if problem still persist , kindly contact Time Customer Service.

how can we persuade Time to extend coverage for home fibre ?
My house is a new house area surrounded by Unifi. Not sure how long to get Unifi to my area.

Hi Bro,

You mean landed properties right ?

At this moment, better save energy ..no need to persuade ....lolx

Anyhow we will keep you informed once it's available

Hi, is it true that Time Broadband do not allow users to change their passwords? I was told by customer service staff that Time Broadband no longer allow their customers to change passwords on the Time Broadband self care website. She said that many customers only changed their passwords on the self care website, but forgot to change the passwords on their router. So customers can only change the wifi passwords.

But Time Broadband should indeed educate their customers on this matter. This policy really sucks!

the ceo twitter account and the official time dot com twitter acc not active. nice !!!

Hi Bro,

Yes what the Customer Service says is true.

Initially customers are allowed to change their Time Account password at the Selfcare portal. But quite a lot of users login to change their passwords after Installation, but they don't know that they must also change it in the router.
So customers called up to complain that Time's line is unstable ....bla bla bla....

Tons of these same cases happened..At first Time & we also try to educate customers, but facing lots of customers who unwilling / do not know how to login to the Router & change it there.
Believe me if we were to spend 10 mins on the phone to guide just one customer to change the password in the Router until they managed to connect back to Internet... if there were 50 or more customers call in per day for the same case...?
Some customers are really reluctant to login to the router by themselves, so end up they made lots of complaints & Time has to send the Installer over & causing extra spending.....


Hence eventually after considering the security issue & other factors...the Selfcare Password Changing feature was disabled.

Thanks.

bro pls check for condo palm spring @damansara ...

Dear Bro


Thanks for your interest in Time fibre , kindly check your Pm for more details

can help me check taman desa jaya,kepong got?

Hi, is there coverage in Trillium, Lake fields sungai besi yet?

Hi Sister

Thanks for your interest in time broadband , currently taman desa jaya,kepong is not ready for services yet.


We will update u once the service is available.

Dear bro


Thanks for your interest in Time Fibre

The Trillium, Sungai Besi is not covered by Time fibre yet.


We will update u once the service is available in near future.

Hi Bro,

TIME FTTx is yet available at Kepong area.

* Landed property is not covered at this moment, Time only provide service to Multi-Dwelling (High Rise) buildings.

Thanks.