Hey bro, do you mind sending me a PM for router recommendations for use with TIME fibre as well? Thinking of changing the E1200 to a better unit.

cheers!

I'm an AstroIPTV subscriber currently on TIME fibre and since Christmas weekend G arena League of Legends (I play on their SEA server which is hosted on the Starhub network in SG) has been giving me constant 200+ms pings.

Initial trace route results showed that traffic was being routed to Japan, then US before arriving in Singapore which at that time I thought was the contributing factor for the lag. So I called up AstroIPTV support and explained to them which in turn they asked me to send an email to wecare@astro.com.my with screen shots of the trace route results and such.

The following Monday I logged on to LoL and I was still getting 200+ms pings. Trace route this time round shows that the routing has been fixed (direct to SG) but seems like one of the Seabone node is acting up. Since the node resolved to starhub-50.singapore2.sin.seabone.net I figured I could try emailing Starhub to let them know about the problem. Instead they replied saying that they do not own that node and I would need to get my own ISP to have them get in touch with Seabone.

Last week Thursday or Friday I sent another email to wecare@astro.com.my telling them about that particular node. So far I have not heard anything back except another email from wecare saying they have forwarded my concerns to the technical department.

If you do a google search for "seabone lagging" and change the search parameters to show results from the past 1 month you will see that Seabone has been causing problems for quite a fair bit of gamers worldwide from games like D3, Dota2 and so on.

So far on the G arena League of Legends forums most of the users affected are on TIME network.

P.S (Weird I can't seem to put the link to that thread on the G arena forums. Oh well)
P.S.S (Ok seems like G arena autocorrects to flying spaghetti monster....wtf?!)


cheers.

This post has been edited by loafer: Jan 2 2014, 02:21 PM

Yeah that's what Starhub informed me and asked that I get in touch with my own ISP to have them take action. I just sent another email to wecare@astro.com.my yesterday (3rd email I have sent regarding this issue) but it's still not resolved.

Here's the trace route result for 2nd Jan
and today's result.

I have never gotten 30-50ms pings on SEA servers ever since I switched to TIME. It has always been constant 70-80ms which I felt was odd since we are like next to each other. The last time I ever got pings below 50ms was when I was on Unifi.

EDIT: My first email sent regarding this issue was 23rd December 2013 to TIME's customer service email. The trace route result then was slightly different as there was an additional hop that routed the traffic to Japan before making it's way back to Singapore. Here's the trace route result which I copy and pasted in the email I sent.



It was then on around Christmas day that the routing was changed directly to Singapore but through the Seabone node.

This post has been edited by loafer: Jan 3 2014, 12:18 PM

I think the 70ms-80ms pings I get to the LoL server in SG is partly due to bad routing previously. Looking at the current routing (which is direct) I think once the Seabone node issue is resolved we might see really low pings to Singapore, I hope.

Till then there's nothing we can do but speculate and wait.

Also I sent an email to TIS together with screenshots of the trace route but unfortunately they aren't entertaining me at all and asked that I contact my ISP instead. Sigh.

I just did a trace route again and it still shows starhub-50.singapore2.sin.seabone.net node with 200+ms pings. Somehow you don't seem to have that same problem.

Looks like the latency issue at Seabone has been resolved. Back to normal 70-80ms ping. Wonder why that particular node always has such high latency.

Will do bro. I believe it's a Seabone issue though and I don't know if that particular node will ever get below 70-80ms pings.

I connect to the Singapore gateway for Path of Exile and I get amazingly low ping (10-20ms). This is the gateway setup by GGG (not to be mistaken with the standalone G_arena PoE server). In fact I get better ping than Unifi users on this server.

I know right....

I do think it's just that 1 particular node from Seabone that's causing all the latency. My ping to another the Singapore game server for Path Of Exile by GGG gives me 10-20ms.

The lag is back again at the same node.

Personally I have no complaints about TIME Fibre. The CS level is pretty good but I think it's being hampered in terms of response time due to the fact AstroIPTV customers will have to make a report with Astro first before TIME can act.

The sad thing is AstroIPTV subscribers on TIME fibre don't get the same speed as normal fibre subscribers. The package is 3mbps, 6mbps, 12mbps and 24mbps whereas normal fibre subscribers with time get 8mbps, 15mbps, 30mbps and 50mbps.

Also for the same price I pay for my 6mbps I can get 8mbps instead. Even Maxis offers faster speed for the same price at 10mbps.

*

*Hop 11 from the trace 101.100.200.10 stabilized at 80+ms after I took the screenshot

This post has been edited by loafer: Jan 13 2014, 10:16 AM

Was in SG over the weekend and this makes me really jelly.....

Yes I definitely understand that part of it. Which is the same reason why countries like S.Korea, HK and a couple of others enjoy neck breaking speeds from their ISP.

And then you have European countries like France, Britian and a lot more who is twice the size of Malaysia (or bigger) in square mileage but yet they too enjoy similar speeds from their ISP and some provide even faster speed for FTTH connections.

Hopefully in another 10 years or so we would reach the 100s mark while the rest of the world is getting giga speed.

SO JELLY! TIME should really consider changing the AstroIPTV speeds to at least match what Maxis is offering.

I have that same issue as well. It's random and my wireless icon shows no internet activity but still connected to the home network. A reboot usually solves it but I still can't figure out what the issue is.

PM me the fix as well bro, thanks!

Ah the lack of accountability and responsibility from those who provide a service in Malaysia. That's just the sad truth my friend. I believe TM has a similar clause as well in their contract but I can't be sure as I don't quite recall it. Consumers are just cash cows in the eyes of corporations in Malaysia.

Back when I was doing my undergrad in Australia, Telstra broadband maintains in it's contract a service uptime guarantee of 95% (or was it 90% I forgot) every month. If it falls below that they are obligated by law to reimburse the consumer. This was circa 2001. That's how backwards we are over here.....

Not sure if this started with the DNS issue or not but I noticed that the ping is slightly higher again now while connecting to G*arena game server for LoL.



Hop 12 seems to be the culprit. Was a very stable 50ms before this.

This post has been edited by loafer: Apr 9 2014, 06:39 PM

Out of nowhere earlier in the morning, I jizzed in my pants seeing the ping.




Then when I woke up, all that excitement just went down south.